Hi William R, we take guest feedback seriously and passed your comments on to the homeowner, who would like to share the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. - Our property is located in the high desert mountains and does not have manicured lawns. We use professional photography for the home, so the features you see on the listing are accurately advertised, including photos of the exterior of our property reflecting the unmanicured landscape. - We were unaware of any issues with the exterior lights or screens before your stay. We will follow up with our maintenance team to further look into these concerns and make any necessary repairs to ensure future guests do not share the same experience. - Due to the location of the property, homes in the higher mountains do not have AC, as opening the windows is sufficient to allow the cool mountain breeze to flow through. In addition, we're sorry to hear you felt unnerved due to "strange noises," but this can be expected in a secluded property in the mountains. We're sorry this had a negative impact on your stay. - We have never had this complaint before, but we take our guest feedback seriously and have further investigated your concerns, and no evidence of mice in the home could be found. However, as a precautionary measure, we have electronic traps set up throughout the home. We ask that guests do not leave doors open for extended periods of time, as critters can make their way into the home. - We do not have slip mats in the bathroom and never had the need for them, but we do provide adequate handles. We're truly sorry to hear your wife hurt herself and hope that she is doing well. - We are currently staying at the property and have been for the last few weeks and can confirm with working from the property we have not had any issues with the high-speed internet. We do have some personal items, such as pictures, in the home, as this is not just a vacation rental but is our second home. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Liz, the right vacation home is everything, and we're disappointed that this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We are sorry about any miscommunication about the air conditioning on the property, it states in the listing that there is no air conditioning unit. We are so sorry about the unusually hot weather you experienced during your stay, at the 7,000 ft elevation air conditioning is not common. - We will talk with our cleaning crew to make sure the house is being properly cleaned. Thank you for taking the time to leave a review.

Denise, we're so glad that you enjoyed the beautiful property! However, we're sorry that some aspects of your trip could have been better. Although AC is not mentioned in the description of the house, we're sorry about the confusion as we do offer some alternatives including floor fans in the bedrooms, a fan in the downstairs kitchen, and windows designed to make a nice cross breeze throughout the house. The homeowner has also been made aware of the landscaping issues and has ensured they will be taken care of. We encourage our guests to reach out to the property manager to address any issues during your stay, as we would like to make your vacation as comfortable as possible. Thank you for your suggestions, and we hope to host you again soon! Best, the Evolve Team