Our family of 17, ranging in ages 10-75, gathered to celebrate a variety of recent family milestones--graduations, birthdays, business success, and the 75th birthday of mom/oma. We all love the water and have vacationed on Lake Norman together at least a dozen times. The swimming pool was a wonderful addition, as were the boat and jet ski rentals. The company's we used were recommended by the property management company and each were delightful to work with--excellent customer service from those rental companies. We fished, swam, went tubing, and took full advantage of the lake and its amenities. The outdoor space was awesome. The house is lovely, but in need of attention on several levels. There was ample sleep space--although mattress comfort varied from OK to uncomfortable. The theater room was much loved by the teens and younger family members. Communication with the property management company left much to be desired once we arrived on site. That aspect of the experience was very disappointing. There were a number of issues that existed upon our arrival and were brought to the attention of the property management company very soon after our arrival. A workman was begrudgingly sent over on our day of arrival after over an hour of texting with someone on staff. A follow-up email sent about other persistent issues the next morning and again on day 5, that received no response until the day before our departure from the week's stay.