8/10 Bueno
Matt H.
18 may. 2025
Nice Lakehouse - with Some Issues
Our stay at Lakefront Manor was a mix of beauty and frustration. The home is spacious, beautifully decorated, with stunning lakefront views and solid amenities. However, several maintenance and communication issues impacted our experience. At check-in, the window sills, back patio, and dock was dirty, with spiderwebs and green moss everywhere. Inside, we reported immediately small water stains in a master bath wall and broken 3D glasses in the theater room, but there was no resolution other than “housekeeping and the team would be informed”. The fridge water tasted awful, due to a worn-out filter, (sent pictures of red sign and there was again no resolution other than the housekeeping team would be informed) and the exercise equipment, including the treadmill, was nonfunctional (said update) and bicycle too. Wi-Fi was unreliable throughout our stay, and we had to purchase bottled water—an inconvenience while caring for elderly parents. The host was polite but the replies were procedural rather than solution-oriented. Not one problem was solved. For a luxury property, this lack of proactive maintenance and guest care was disappointing. There’s also a radon mitigation system on site, which raised health concerns for us, especially as our father, currently battling cancer, was traveling with us. Given the high cost and lack of follow-through, we wouldn’t rent again. Booking last-minute may be wiser than planning ahead, especially if you need reliable comfort and care.
Matt H.
Se hospedó 7 noches en mayo de 2025