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Opiniones de Sonesta Simply Suites Charlotte University

3 out of 5
Sonesta Simply Suites Charlotte University
8812 University East Dr, Charlotte, NC

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 444 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 296 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 61 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 75 de 1000 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Rosa

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perdí mi dinero nos salimos rápido . Es lo más sucio que he visto en mi vida
Se hospedó 1 noche en noviembre de 2021
Respuesta de Sonesta Simply Suites Charlotte, el 16 dic. 2021
Estimado huésped, lamentamos profundamente su mala impresión de nosotros. Nuestro personal está siempre dispuesto para responder y resolver cualquier insatisfacción que tenga. Nuestra prioridad son todos y cada uno de nuestros huéspedes. Esperamos que pueda brindarnos la oportunidad de cumplir y mejorar sus expectativas. Le prometemos que seguiremos trabajando para mejorar los aspectos que nos comparte

2/10 Terrible

Evelin

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay!
We really liked this hotel. It was clean, comfy and easy to check-in and check-out. The amenities were really good and clean.
Se hospedó 1 noche en abril de 2021
Respuesta de Gabrielle M- Front Desk Supervisor, el 13 abr. 2021
Anonymous- Thank you for the perfect 10! We can't make it a easy check in without your help, so thank you! We are so happy you enjoyed our amentities and hope you can visit again in the future.

8/10 Bueno

Abel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buenas
Se hospedó 1 noche en noviembre de 2020
Respuesta de Gabby M- Front Desk Supervisor , el 18 nov. 2020
Abel- Gracias!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me encanto un lugar tranquilo, accesible, personal amable. Me gusto mucho el hecho de que cuentan con lavadora y secadora para uso sin costo adicional. Además mis vacaciones fueron excelentes. Volvería a quedarme en ese lugar sin dudarlo.
Se hospedó 5 noches en octubre de 2019
Respuesta de Hotel Management, el 26 nov. 2019
Thank you for your review, we're glad you enjoyed your stay and the free to guests washers and dryers!

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones
Hotel economico y bien ubicado
El Hotel esta bien ubicado, las areas del mismo estan normales, la habitación muy buena.
Se hospedó 1 noche en octubre de 2017

8/10 Bueno

orlando

PACIFICO Y TRANQUILO
BASTANTE BIEN

8/10 Bueno

orlando

Le gustó: Condiciones de la propiedad
TRANQUILO
Lugar cercano a sitios de interés

10/10 Excelente

Jasmine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only thing they don’t mention is the cost to park so make sure you account for that $5/night or $20/week Otherwise it was honestly an amazing stay great bang for your buck! Like a mini apartment
Se hospedó 7 noches en abril de 2024
Respuesta de Tasheinea, el 19 may. 2024
Dear Guest, thank you for taking the time to share your feedback. We can't wait to welcome you back to our hotel very soon!

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tasheinea, el 18 may. 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!

2/10 Terrible

Iantha

No le gustó: Condiciones de la propiedad
Level 2 rating
Se hospedó 4 noches en mayo de 2024
Respuesta de Tasheinea, el 18 may. 2024
Dear guest, our priority is all our guests, so we appreciate the time to share your feedback that will allow us to focus our actions on improving those aspects that did not let you enjoy your stay with us

4/10 Malo

Cody

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
This property is very outdated. Looked hardly like anything in the pictures. Room was outdated, TV hardly worked, paint was chipped around the room, light fixures were out of date and old. It just was pleasant. Thankfully I was just there to sleep and get ready.
Se hospedó 3 noches en mayo de 2024
Respuesta de Tasheinea, el 8 may. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Malo

Larry

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The add on expenses are to much for this property. The pictures on the website look NOTHING like the property in person.
Se hospedó 1 noche en abril de 2024
Respuesta de Tasheinea, el 27 abr. 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excelente

Yves

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect for weekend trip and couples
Se hospedó 4 noches en abril de 2024
Respuesta de Sonesta Simply Suites Management, el 26 abr. 2024
Thank you for taking the time to review our property! We look forward to having you again!

6/10 Aceptable

Stefanie

Se hospedó 7 noches en abril de 2024
Respuesta de Tasheinea, el 18 may. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Malo

Chelsea, Black Mountain

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The hotel room was missing a phone and a hair dryer, when we told the front desk they only replaced the hair dryer. The floors were dirty and sticky. There was sticky residue on the tables and dirt and sticky stuff on the walls and light fixtures, the tub was a brown color and the couch in the room was visibly dirty. The whole third floor and our room smelled badly of cigarette smoke even though there were no smoking signs everywhere. We smelled like we slept in a smokers house when we left.
Se hospedó 1 noche en abril de 2024
Respuesta de Tasheinea, el 25 abr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Quincy

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms were clean and staff was helpful. Only thing is why do you have to pay for parking at a place you’re already paying to stay at?
Se hospedó 3 noches en abril de 2024
Respuesta de Tasheinea, el 23 abr. 2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

Marilyn

Se hospedó 3 noches en abril de 2024
Respuesta de Tasheinea, el 12 may. 2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice

8/10 Bueno

Rudy

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decent play for a fast stay
Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Simply Suites Management, el 15 abr. 2024
Thank you for taking the time to review our property. We look forward to seeing you again.

8/10 Bueno

Quincy

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff was friendly and helpful. Rooms were clean and had everything you needed in the kitchen. Would stay again.
Se hospedó 5 noches en abril de 2024
Respuesta de Sonesta Simply Suites Management, el 15 abr. 2024
Thank you for taking the time to review our property. We hope to see you again soon!

8/10 Bueno

Joseph

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en abril de 2024
Respuesta de Tasheinea, el 13 abr. 2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Tasheinea, el 26 mar. 2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

LeVunte

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved everything about the property
Se hospedó 3 noches en marzo de 2024
Respuesta de Tasheinea, el 19 mar. 2024
Hurrah! Your excellent review of your experience with us makes us very happy. We will continue working to make your next stay with us the same and better.

10/10 Excelente

Deltha

Already done
Se hospedó 2 noches en marzo de 2024
Respuesta de Tasheinea, el 13 mar. 2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

Katsumi

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
市内へのアプローチが便利です。周辺のお店も便利なロケーションでした。
Se hospedó 4 noches en marzo de 2024
Respuesta de Sonesta Simply Suites Management, el 10 mar. 2024
Thank you for your review our property. We hope to see you again in the future.

6/10 Aceptable

Ivette

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room smelled like burn food
Se hospedó 2 noches en febrero de 2024
Respuesta de Tasheinea, el 19 feb. 2024
We're sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Maria

Viaje de negocios, Viaje familiar con niños
The staff here are very hospitable and prompt to help with any of your needs, cute kitchen area plenty of linen , cooking supplies etc. big plus for the cleanliness. I recommend anyone to stay here.
Se hospedó 5 noches en febrero de 2024
Respuesta de Tasheinea, el 19 feb. 2024
Dear Guest, your review melted our hearts, thank you for your words! We are a family that takes care of another family. We hope to see you again very soon.

10/10 Excelente

LaTarra

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was quiet and easy to book.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tasheinea, el 19 feb. 2024
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

Cedric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
SHORT STAY
IT WAS AGREAT TRIP!
Se hospedó 1 noche en febrero de 2024
Respuesta de Tasheinea, el 18 feb. 2024
We're delighted that you enjoyed your stay. Please come back to visit with us.

6/10 Aceptable

katie

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Not sure how this was rated so high. The hotel seems very old and needs a lot of improvements. The entire place smelled , but probably due to the fact that you can cook in your room. Room was beyond basic, could use a face lift and overall deep cleaning
Se hospedó 1 noche en febrero de 2024
Respuesta de Sonesta Simply Suites Management, el 5 feb. 2024
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

8/10 Bueno

Elbert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay
Enjoyed my stay , front desk was professional and helpful. Room was clean and spacious. One of my favorite places to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sonesta Simply Suites Management, el 5 feb. 2024
Dear Guest, thank you for taking the time to share your feedback. We can't wait to welcome you back to our hotel very soon!

4/10 Malo

Renee

Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The security hold that is placed on the account is horrible and has landed be back homeless living in my car! If people are living in a hotel they don’t have funds like that to just hold! Why don’t you just set up the transaction by getting a form signed that if anything is wrong with the room you will charge 100 from the card! Do it that way! We struggling out here! But I have learned that this North Carolina doesn’t care about people in a struggle! They just don’t care and the attitude is not warranted at all! I fumigated my room then brought my own vacuum because my dogs started having allergies to the carpet and hair was all in the head board and I did like the free laundry room and the workout area but this place is old and needs renovations! Actually the hotel needs to give us a hundred for just staying there!
Se hospedó 7 noches en diciembre de 2023
Respuesta de Sonesta Simply Suites Management, el 10 ene. 2024
Thank you for taking the time to leave a review of our property. We do apologize for the inconvenience of the corporate mandated incidental deposit. We wish you all the best.

10/10 Excelente

Terrance

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall pretty decent
It was a nice stay no bugs!!! Clean no funny smell there was only an issue with one of the doors it was broken from the inside and did not let us in we had to drive to the front. But not a super major issue free laundry machines as well would come back!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tasheinea, el 9 ene. 2024
Dear Guest, We are pleased to hear that you enjoyed your stay with us. We hope you continue to think of Sonesta Simply Suite Charlotte as your hotel of choice.

4/10 Malo

James

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I had big water bug in my toilet when i checked in.... i had to kill it and flush it down the toilet not good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tasheinea, el 2 ene. 2024
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excelente

Martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Tash, el 18 feb. 2024
We're delighted that you enjoyed your stay. Please come back to visit with us.

6/10 Aceptable

Jameelah

Viaje de negocios
Le gustó: Servicio y personal
It was really noisy but the staff was so kind and so helpful! Really enjoyed their moods and smiles every morning and evening during my stay :)
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tash, el 15 dic. 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excelente

Shannon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tash, el 15 dic. 2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

Jaime

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay for the budget thank you .
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tasheinea, el 11 dic. 2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

8/10 Bueno

Meleah

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tasheinea, el 11 dic. 2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay. Nice, clean, quiet. The room was a little dated.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Tasheinea, el 3 dic. 2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

2/10 Terrible

Karla

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Tash, el 22 nov. 2023
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Olivia

Se hospedó 1 noche en octubre de 2023
Respuesta de Tasheinea, el 22 nov. 2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

Lunye, Akron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent
Se hospedó 2 noches en noviembre de 2023
Respuesta de Tasheinea, el 20 nov. 2023
Dear Guest, We are pleased to hear that you enjoyed your stay with us. We hope you continue to think of Sonesta Simply Suite Charlotte as your hotel of choice. We will be more than happy to welcome you back!

10/10 Excelente

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Tash, el 14 nov. 2023
Thank you for choosing Sonesta Simply Suite Charlotte as your hotel of choice.

10/10 Excelente

Michael Bullock-

Le gustó: Limpieza
Very good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tash, el 12 nov. 2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

10/10 Excelente

Christine

Se hospedó 2 noches en noviembre de 2023
Respuesta de Tasheinea, el 11 dic. 2023
We're delighted that you enjoyed your stay. Please come back to visit with us.

2/10 Terrible

Terri

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Strong odor of cigarette smoke
The hotel advertises as a smoke-free facility; however our room smelled of cigarette smoke. It was an overpowering odor every time we walked in the room. It was so bad we went and bought a glade plug-in. It then smelled of cigarette smoke combined with the glade plug in odor. Don’t even get me started on the toilet. Very very low seat and wobbled. Will not be staying there again.
Se hospedó 3 noches en octubre de 2023
Respuesta de Tasheinea, el 25 oct. 2023
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
Two 1st floor rooms, smelled like old cigarette smoke. 2-3 am several people smoking and talking on sidewalk by hotel room window. The bedding and bathroom was clean. Looking for cheap room I think you can find better.
Se hospedó 1 noche en octubre de 2023
Respuesta de Tasheinea, el 23 oct. 2023
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

8/10 Bueno

MARTHA ARRIOLA

Le gustó: Limpieza y servicio y personal
The odor in the common area wasn’t pleasant
Se hospedó 2 noches en octubre de 2023
Respuesta de Tasheinea, el 19 oct. 2023
Dear Guest, We appreciate your feedback about us. We regret not having met 100% of your expectations. We will continue to work on the weaknesses that you let us know to continue improving the experience of our guests.

4/10 Malo

Cheryl

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Tasheinea, el 19 oct. 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.