So, so disappointed. After this experience I would be very hesitant to book another VRBO. The description on the VRBO site sounded great, however, it is all in the marketing! The description indicated that the Home Collection has over 40 meticulously designed residences. The property was far from meticulous. The towels were musty, the scattered rug in the bathroom was dirty, the throw pillows on the couch were stained, the washer door was broken but was replaced. There was mold on the inside parameter of the washer. I could go on and on but I'll stop here. Description of the property was totally off. Then to add insult to injury there was a leak from the dishwasher on the second floor which came through our ceiling onto the floor and countertops. My husband went upstairs to that unit at 5 a.m. in the morning and helped out the resident with the water and then came downstairs to do the same for us. We were concerned with whatever contaminates came through to our apartment since it is a 1920's building. The property owner/Home Collection felt we were not at risk nor would the ceiling come down and would be fixed after our stay. This was on a Tuesday and we were leaving on Sunday! My husband and I were very uncomfortable with the situation and left that day to drive two days back home. We booked 12 days and left on the 8th day. Home Collection would not compensate us for the loss of our stay.
Where are the check and balances to listing properties on VRBO?