I booked this property for a long awaited multi generational family get away. What a disappointment!
First of all, I erred on the booking dates; my bad! When I called a few hours later to ask to move it one day back, was told their policy did not allow that. I would need to add and pay for the extra day....but they could offer it at 50% off. Oh well, I could live with that; after all it was my mistake. It's too bad when policy matters more than people!
Then our 4:00 check in was delayed almost an hour! The property was not ready. Strangers were upstairs setting up bunkbeds....just the frame though...no mattresses; no bedding?? Good thing we didn't really need them!
Upon entry the place was unkempt and in a sad state of disrepair. From broken curtain rods and luggage rack, faulty electrical outlets, missing light bulbs, bugs, cigarette butts outside, dirty BBQ, broken lawn chairs, the place is in dire need of a whole lot of TLC. What a shame; it could be quite nice.
I must say, the property manager, Tim, was kind and responsive. At his request, I sent him photos and a list of missing necessities. A new BBQ, lawn chairs and dishwasher tabs were delivered the next day. We declined their offer to come in to clean and fix during our stay.
In the end, we accepted a 10% refund and left a day early. It was still a lot of money for a short stay in poor accommodation.