2/10 Terrible
Niloufar
2 sep. 2025
We stayed at this property from August 28 to 31. Unfortunately, both the hot tub and the EV charger were out of service for our entire stay. These were the two main reasons we chose this rental, even though it was more expensive than other options, so it was very disappointing not to be able to use them at all.We reported the issues to EMR Vacation Rentals right from the first day. On the second day, they told us a technician would come between 4–6 pm, so we stayed at the house to wait, but no one showed up. After we followed up again on the third day, they sent someone, which meant we had to spend another half day at the property waiting. Unfortunately, the technician could not fix either problem.At the end, we only received a small partial refund (around 10%), which did not reflect the inconvenience of losing these important amenities. On top of this, we had to look for charging station at public stations every day.There were also some smaller issues inside the house, such as the bathroom lock not working, spiderwebs in some closets and around the house , and a very loose closet handle.While the view from the house was nice, overall the experience was disappointing because of the high price and in return unresolved issues and limited compensation.
Niloufar
Se hospedó 3 noches en agosto de 2025