4/10 Malo
Sarah J., Tamworth
15 nov. 2025
Le gustó: Limpieza
This unit is dated and worn (broken lazy susan, loose toilet paper holder, ceiling fans have a thick layer of dust,and it could use paint) but it’s perfectly fine for a short stay. The beds aren’t great, though the linens are nice. The location is excellent but noisy, so bring earplugs.The low rating is entirely due to our experience with the hosts. We arrived to find no heat on a 30-degree night. While the host responded at first, they repeatedly asked if we had adjusted the thermostat even after we confirmed we had and sent photos. After more than two hours of back-and-forth and my contacting VRBO directly, they said they’d “get back to us soon” and then went silent for roughly seven hours.A technician eventually came and fixed both heating units—one needed a new sensor, the other was so dirty it had stopped working. After being without heat for a full day (we had to wear coats and hats indoors), we requested a refund for the first night of our four-night stay. And received the response that they would check with management. We had to follow up multiple times before they finally gave us an answer, and when they did, they told us they would issue the refund only if we left a 5-star review. This violates VRBO’s extortion policy. When I pointed that out, they stopped responding. We contacted VRBO support who stepped in and resolved it quickly.We love VRBO, but we would not recommend this unit.
Sarah J.
Se hospedó 4 noches en noviembre de 2025