THE GOOD:The property is well located on the river, with daily duck visits being a highlight. It is less than a 10-minute drive from Tuggerah Westfield and local dining options. The beds are very comfortable, the master ensuite is excellent, and the coded front door is convenient. The gardens and pool area are well maintained.THE BAD:There was no internet access. After the third day, the air conditioning stopped working and the heater ran out of gas. The outdoor sliding door is difficult to operate due to damaged rollers. Guests were advised the front gate must remain open, and the lack of side gates raises safety concerns, making the property unsuitable for pets unless kept indoors. Several internal doors do not close properly, and the main bathroom door lock is broken and caused a minor injury.The agent advised the bond would be returned within 10 days; however, my bank confirmed it was held for 30 days. Access details were not provided until mid-morning on the day of arrival, resulting in unnecessary travel. We were incorrectly accused of carpet damage that was present on arrival. The managing agent became rude, unresponsive, and difficult to contact once issues arose, with delayed after-hours responses.THE UGLY:There was a significant cockroach infestation, with several needing removal each night. The lounges were dirty, with food under the cushions, indicating poor cleaning.