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Opiniones de Courtyard by Marriott Cincinnati North at Union Centre

3 out of 5
Courtyard by Marriott Cincinnati North at Union Centre
6250 Muhlhauser Road, West Chester, OH

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 293 de 523 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 159 de 523 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 38 de 523 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 523 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 523 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Altamente recomendado
Excelente muy recomendable, nuevo todas las instalaciones
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

Shopping

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Kevin

Le gustó: Limpieza y servicio y personal
There were a huge crowd because of some tournament and the parents were not caring what the kids where doing. it wasn't the fault of the staff but it was awful. the kids were running around screaming and it wasn't safe. food on the floor and the pool was overflowing with water.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Virgil

Le gustó: Limpieza
Overall, my visit was satisfactory
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Raven Kiana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful stay
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Meyling

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As soon as we got to the hotel, the boy who checked us in was really nice. When we got to the room the AC was not working so I went downstairs and he put us in a better room. All the staff was really nice and asking us if we needed anything. I would highly recommend this hotel!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Nykkeisha, CLARKSVILLE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place in a good area
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Elvedin, Troy

Viaje de negocios
No le gustó: Condiciones de la propiedad
Bad service
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Surya, Solon

Le gustó: Limpieza y condiciones de la propiedad
Great
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Kelly

I
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

hassien

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great and it was a fast and easy check in process that felt warm and inviting. I don’t remember the young ladies name that checked us in that evening but she was super helpful, kind and professional. The only complaint is more about a set of guests that had their kids running loose after midnight through the hotel playing “Knock Knock ditch”. Kids will be kids! We chuckled but some guest were audibly not happy being woken up. We chuckled again. On a high not the checkout process was absolutely the highlight of our stay meeting Wendy. It felt like we knew Wendy for years and we talked for several minutes about travel and family. She was delightful, inspiring , cheerful, kind, enthusiastic, helpful, and just a great person all around. Thank you Wendy for making our departure so memorable.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recent stay
Bar/Bistro wasn't open on Saturday night
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good value for the price.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en enero de 2024

4/10 Malo

Jesse

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Property was nice. It was clean, smelled good, and I enjoyed the swan towel- it was a nice touch. Not sure why they charge a daily parking fee. I was very upset that this wasn’t mentioned before/during booking and was extremely caught off guard with this due to the very large parking lot, private lot for the hotel. There was no street parking or shared area parking…. Just a huge lot around the hotel. There was NO need to charge parking fees. And when talking to the clerk at check in, his snarky response was “sorry, I don’t make the rules you just need to pay it” We also paid for our room in full prior to arrival. Nothing was mentioned about extra hotel fees on my original receipt or emails for booking. Again, this caught me off Guard and I probably wouldn’t have booked this hotel at all with all of the “extra fees” added in. When my husband handed him the card for these extra fees he looked at it and immediately pointed to me and very hastily said “is this your card” uhm no, looking at it you can clearly see it was the same name as the guy checking in as you are also holding his ID. Not a huge problem, but the attitude was not needed and put a very bad taste in my mouth for this hotel. Other than the very crappy customer service, the hotel itself was nice. I probably will never stay at this location again due to the customer service and hidden fees.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Mohamed-Yahia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

ranata

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023

4/10 Malo

Tom

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Les

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

James

Nice hotel and reasonably priced. Informed me there was breakfast provided in the morning which turned out to be minimal options and not included. Also charged me to park which was a load of crap and I was not informed the charge would be billed to my credit card unbeknownst to me.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Rebecca

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Misty

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place wad easy to find and nice
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Angela

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very quiet and clean and nice
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Hillary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

JULIE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is very clean. Rooms are spacious. I would book again.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was nice but there were things that were falling apart. The grout in the bathroom kept breaking up. One of the drawers was broken. The staff were super friendly and helpful. The room was very convenient to the exit.
Se hospedó 5 noches en octubre de 2023

4/10 Malo

David

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I stayed here under the guise of the room having a hot tub in the room, which wasn't the case for any rooms in the hotel. Their hot tub is a community hot tub that looks to be from early 90s and was so run down looking, very disappointed. I attempted to contact the front desk twice through the room phone but received no answer after letting run 30 times so I eventually even tried calling using my cell phone but to my surprise there still wasn't an answer ever to the front desk. I eventually had to walk down to the front desk on two separate occasions because I could never reach the front desk by calling in anyway, sadly. There were two elevators side-by-side but while I stayed there the one elevator was broken. I just wasn't happy overall for the amount that I paid for the night. It could've been expected at a cheap, dive hotel, but not a $200 per night room at the Marriott. I'll be looking for different accomodations for my next visit, for sure.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
wonderful place to stay friendly clean
Very clean facility inside and out rooms are great and comfortable beds and pillows. Ben staying at this facility for past three years when coming to Cincinnati.
Se hospedó 6 noches en septiembre de 2023

10/10 Excelente

Samuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Joseph

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk was very friendly and helpful during our stay. The room was clean and tidy.

10/10 Excelente

Harry

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unexpected parking fees that were not listed on Expedia's site
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Lynette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful
Se hospedó 1 noche en agosto de 2023

4/10 Malo

andrea

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Can’t process incidentals properly no follow up on
Upon check in the front desk charged my credit card 5 times in the amount of $600 each time for incidentals on a reservation that was pre paid in full. Multiple conversations with 3 front desk workers asking for help to resolve as well as a request for manager to contact me and an email to the general manager went unanswered. Completely unacceptable
Se hospedó 4 noches en agosto de 2023

2/10 Terrible

Ashley

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Checked in for a basketball tournament- with kids. Reserved a king room and sofa bed and was told they only had a room with a king bed. My kids slept on the floor. Which is not ideal for athletes who are set to play games. Received no compensation for not receiving what I reserved. Staff seemed very unconcerned and said "you can cancel, but everything is sold out around here".
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Damon, Byron Center

Viaje familiar
Le gustó: Limpieza y servicio y personal
Don’t understand why they don’t serve breakfast.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Celeste

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Excellent stay and staff
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Romel

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Laura

Viaje familiar
Le gustó: Limpieza y servicio y personal
Refrigerator didn’t work
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Marc

Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Robert

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Miranda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am handicap and didn’t request an accessible room as I was only staying one night. My room had so many accessibility features I was pleasantly surprised. The pool AND hot in also have a lift crane. I have never seen that in a hotel. The room was clean, staff was nice. I definitely recommend staying here, especially for my fellow handicapped.

10/10 Excelente

Jeanette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel! Great customer service. Quiet rooms and comfortable beds. Definitely would stay again.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Kerry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Currently renovating but still a good stay!
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Deanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was fine, just a little disheveled due to construction. My only issue was that I reserved a 2 queen room but they gave me a king, so we had to lug our things back down to the lobby to switch rooms.
Se hospedó 1 noche en marzo de 2023