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Opiniones de Opal Cove Resort

4 out of 5
Opal Cove Resort
Opal Blvd - Pacific Hwy, Korora, NSW

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 286 de 999 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 390 de 999 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 214 de 999 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 81 de 999 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 999 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Katherine

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great view, great location and great food. Excellent for kids.
Se hospedó 1 noche en abril de 2024
Respuesta de Jake, el 28 abr. 2024
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed the stunning view, convenient location, and delicious food during your stay.We strive to create a memorable experience for all of our guests, including families, and we're delighted to know that our facilities were excellent for your kids.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay.

10/10 Excelente

Diego

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great bedroom condition
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Tamara

Viaje familiar
Le gustó: Limpieza y servicio y personal
We had a great stay at Opal Cove. This hotel is in a great location, family orientated, fantastic dining however many missed opportunities and looking a little run down. Pool areas were quite tired and needed painting and general upkeep. A lot of unused space inside that would be perfect for an indoor play area, some sort of school holiday activities (plaster painting etc) I have to mention the restaurant again - we ate here many times - breakfast, lunch and dinner. Our food was beautiful every time, great quality, generous portions and piping hot! Overall top spot and great for kids
Se hospedó 3 noches en abril de 2024
Respuesta de Jake, el 28 abr. 2024
Good afternoon , TamaraThank you for sharing your experience with us. We're delighted to hear that you had a great stay at Opal Cove and that you found our hotel to be in a great location, family-oriented, and offering fantastic dining options.We appreciate your feedback regarding the areas where we could improve. Your suggestions about the pool areas and utilizing unused spaces for indoor activities during school holidays are valuable, and we will certainly take them into consideration as we strive to enhance our offerings.It's wonderful to know that you enjoyed dining with us and that the food exceeded your expectations every time. Providing top-quality meals with generous portions is something we take great pride in, and we're thrilled that you appreciated it.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.

10/10 Excelente

Alison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Bin

Viaje familiar con niños
No le gustó: Limpieza
The room is not clean. You can see hair in the bathroom.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Adhiraj

Viaje familiar con niños
Nothing was unique
Se hospedó 2 noches en marzo de 2024
Respuesta de Jake, el 29 abr. 2024
Good Morning , Adhiraj Thank you for sharing your feedback with us. We appreciate your honesty and take all comments seriously as we continually strive to improve our guests' experiences.We regret that your stay did not meet your expectations in terms of uniqueness. Providing a memorable and distinctive experience is something we always aim for, and we apologize if we fell short in this aspect during your visit.Your feedback is invaluable to us, and we will use it to assess how we can enhance our offerings to ensure that every guest enjoys a truly special and memorable stay with us.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations in every way.

8/10 Bueno

Alexsandra

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff are absolutely AMAZING. They are friendly, helpful and go above and beyond. Horizons Restaurant and Bar staff are the best. Super friendly, fast service and delicious food/drinks. The place is general needs a complete makeover. The spa has brick coming through the paint, along with the paint peeling and just a sad old look in general. There are brown stains in the pool & spa. Outdoor furniture extremely outdated. Path is broken when walking down to the beach. Decking/tiled area outside looks terrible. Especially the area where the tile has been removed and all you can see is dirt/sand. It’s inconvenient that you need to walk outside to get to the restaurant with a pram. It was sprinkling one morning and we had no choice but to walk in the rain to get to breakfast. Rooms are good standard. The housekeeping take pride in cleanliness.
Respuesta de Jake, el 28 abr. 2024
Good afternoon , Alexsandra Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff to be absolutely amazing and that you enjoyed the friendly, helpful service they provided. It's always wonderful to know when our team goes above and beyond to ensure our guests have a great experience.We're also pleased to hear that you enjoyed dining at Horizons Restaurant and Bar and that you found the food and drinks to be delicious, with super-friendly and fast service.Your feedback regarding the condition of our facilities is greatly appreciated. We apologize for any inconvenience caused by the need for a makeover and the issues with the spa, pool, outdoor furniture, and pathway to the beach. We will address these concerns with our maintenance team to ensure improvements are made promptly.We understand your frustration with the inconvenience of needing to walk outside to access the restaurant with a pram, especially during inclement weather. We will certainly take this into consideration as we look for ways to enhance the accessibility of our facilities for all guests.We're glad to hear that you found the rooms to be of good standard and that our housekeeping team takes pride in cleanliness. We will be sure to pass on your kind words to them.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Bueno

Aniket

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

leah

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

KIM

Viaje en pareja
Needs a re vamp. Our room was musty. Loose taps.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Vedia

Se hospedó 4 noches en febrero de 2024

8/10 Bueno

Belinda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For an older resort very clean and tidy.. for the price needs to be renovated
Se hospedó 4 noches en febrero de 2024

6/10 Aceptable

Nabil

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Gordana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and convenient
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Bruce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extra towels in the bathroom. The restaurant was good quality and the staff are good.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Elisapesi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Anita

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jodie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great for families, travelling with a 4yo and so much fun in the pool.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Aleta, Woongarrah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was great for our family, the pool area needs updating and some fresh ideas but was still a fab place to stay. Rooms are large and clean. Parking is easy and close walk to foyer. Staff are friendly too. Kids games room kept my kids occupied as well as the slide.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Ragupathy

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Sweet
It was very effectively sweet stay
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Jeanette

Viaje familiar
Le gustó: Limpieza y servicio y personal
Der var så fugtigt på værelset at loftet var vådt. Der var ingen aircondition, men noget kold udluftning af en art, som man ikke kunne slukke for. Derfor var der også koldt.
Se hospedó 2 noches en enero de 2024
Respuesta de RexC, el 30 ene. 2024
Tak for at dele din feedback vedrørende dit seneste ophold, Jeanette. Vi beklager oprigtigt det ubehag, du har oplevet med luftfugtigheden i dit rum og udfordringerne med ventilationssystemet. Dine kommentarer er vigtige for os, og vi vil undersøge problemerne for at sikre, at der foretages forbedringer. Du kan være sikker på, at vi tager denne sag alvorligt og vil tage fat på det omgående. Vi sætter pris på din forståelse og håber at få muligheden for at byde dig velkommen tilbage til en mere behagelig oplevelse i fremtiden.

10/10 Excelente

Ines

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice and friendly staff. Good location, close to shops and restaurants but not walking distance. Great pool with a fun slide for the kids.
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 30 ene. 2024
Thank you for your kind words and positive feedback, Ines! We're thrilled to hear that you had a really nice experience with our friendly staff. It's wonderful to know that our location suited your needs, being close to shops and restaurants and that the kids enjoyed the great pool with its fun slide. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay at Opal Cove Resort - Coffs Coast

8/10 Bueno

Paul

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 30 ene. 2024
Thank you for taking the time to leave a rating, Paul. We appreciate your feedback and are glad to see that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star in the future, we'd love to hear from you. Your insights are valuable and we hope to have the opportunity to welcome you back for an even better stay.

8/10 Bueno

Tibor

Le gustó: Limpieza y servicio y personal
Pretty good resort. Rooms are renovated and lovely.
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 30 ene. 2024
Thank you for your positive feedback, Tibor! We're delighted to hear that you found our resort pretty good and we're thrilled that you appreciated the renovated and lovely rooms. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another great experience.

8/10 Bueno

Stephen

Se hospedó 4 noches en enero de 2024

8/10 Bueno

joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 18 ene. 2024
Thank you for taking the time to leave us a 4/5 review. We appreciate your feedback and are pleased to know that you chose to share your experience with us.If you have any specific comments or suggestions on how we can further improve and enhance your experience, we would love to hear them. Our goal is to continuously strive for excellence and your insights are valuable in that process.We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

10/10 Excelente

Daniel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great resort, extremely friendly staff. Will definitely return back to this resort.
Se hospedó 3 noches en enero de 2024
Respuesta de RexC, el 17 ene. 2024
Thank you so much for your wonderful feedback, Daniel! We're thrilled to hear that you had a great experience at Opal Cove Resort - Coffs Coast and that our staff contributed to making your stay enjoyable.We can't wait to welcome you back for another fantastic stay! If there's anything specific you loved about your visit or any preferences you have for your next stay, please feel free to share. We appreciate your support and look forward to providing you with another memorable experience at our resort. Thank you for choosing us!

10/10 Excelente

Keeley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 18 ene. 2024
Thank you for your concise and positive feedback, Keeley! We're thrilled to hear that you had a great experience during your stay.Your satisfaction is our priority and we hope to welcome you back for another great visit in the future. If you have any specific comments or suggestions, feel free to share them with us.Thanks for choosing us and we look forward to serving you again.

10/10 Excelente

Mitchell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely resort with awesome pool, restaurant and facilities. Very family friendly also. Rooms are a bit older but still clean and nice.
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 16 ene. 2024
Thank you for sharing your positive experience with us, Mitchell! We're delighted to hear that you found our resort lovely with an awesome pool, restaurant and family-friendly facilities. We appreciate your understanding about the room's age and are glad to know it was still clean and nice.Your satisfaction is important to us and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Joanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic facilities and had a beautiful meal in the restaurant with great service.
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 15 ene. 2024
Thank you for your fantastic review, Joanne! We're thrilled to hear that you enjoyed our facilities and had a beautiful dining experience at Horizons Restaurant & Bar with great service. Your positive feedback is truly appreciated and we look forward to welcoming you back for more memorable experiences in the future.

6/10 Aceptable

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
An okay place to stay
A nice place. Accessible to the pool and restaurant but only via a long walk around the building. Everything located in a subfloor of reception that you had to go through a huge flight of stairs oe a walk. Starting to get a little old. Restaurant menu out of the 1980’s, but everything was cooked well and tasty.
Se hospedó 3 noches en enero de 2024
Respuesta de RexC, el 15 ene. 2024
Thank you for taking the time to share your feedback with us, Kelly. We're glad to hear that you found our location accessible and we appreciate your insights regarding the layout and accessibility concerns.We understand your observations about the age of the property and we are continually working on improvements to enhance the overall guest experience. Your comments about the restaurant menu are noted and we'll use this feedback to consider updates while ensuring that the quality of the cuisine remains excellent.Your input is valuable and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

8/10 Bueno

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de RexC, el 15 ene. 2024
Thank you for taking the time to provide feedback on your recent stay, Sarah. We appreciate your rating and hope you had an enjoyable experience overall. If there are any specific aspects you feel we can improve upon, please feel free to share your thoughts. We value your input and look forward to the opportunity of hosting you again.

10/10 Excelente

George

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 15 ene. 2024
Thank you for taking the time to leave us a 5/5 review, George! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with us. If you ever have more to share or any specific highlights from your stay, we'd love to hear about it.We look forward to welcoming you back in the future.

6/10 Aceptable

Cheryl

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
On arrival check in was easy, staff “Jason was more than helpful & engaging. Room was clean, although is dated. Could benefit from a renovation. Disappointing.
Se hospedó 3 noches en enero de 2024
Respuesta de RexC, el 15 ene. 2024
Thank you for taking the time to share your thoughts on your recent stay with us, Cheryl. We appreciate your positive comments about the easy check-in process and the helpful service provided by Jason. We apologise for any disappointment regarding the dated appearance of the room and we appreciate your suggestion for renovation. Guest feedback is crucial to our improvement efforts and we will certainly take your comments into consideration as we work towards enhancing our accommodations.We hope to have the opportunity to welcome you back and provide an improved experience in the future.

10/10 Excelente

Robert

Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 30 ene. 2024
Thank you for choosing Opal Cove Resort - Coffs Coast and for giving us a perfect 5/5 rating, Robert! We're delighted to hear that you had a great experience during your stay. If you ever have any specific feedback or suggestions to share, feel free to reach out. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excelente

Linda

Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 15 ene. 2024
Thank you so much for taking the time to leave us a 5/5 review, Linda! We're thrilled to hear that you had a fantastic experience during your stay. Your positive feedback is truly appreciated and we hope to have the pleasure of welcoming you back for another exceptional visit in the future.

6/10 Aceptable

Maria

Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 15 ene. 2024
Thank you for taking the time to leave a review and share your experience, Maria. We appreciate your feedback and hope to have the opportunity to improve and provide you with a more satisfactory experience in the future.

10/10 Excelente

RICHARD

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 15 ene. 2024
Thank you for the perfect 10/10 rating, Richard! We're thrilled to know that you had an outstanding experience during your stay. Your positive feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit in the future.

10/10 Excelente

Alexander

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 5 ene. 2024
Thank you so much for the fantastic 5/5 review, Alexander! We're thrilled to hear that you had a wonderful experience with us.If there's anything specific you loved about your stay or if you have any suggestions for making your future visits even better, please feel free to share. We appreciate your positive feedback and look forward to the opportunity to welcome you back for another fantastic experience.Thank you for choosing us and we're grateful for your kind review!

6/10 Aceptable

Gregory

Viaje familiar
Le gustó: Limpieza y servicio y personal
The property is an OK destination for young families with the pool area and games room. The room we had come with a magnificent sea view. One of the downers was that we could hear our neighbors talking in the rooms either side of us. There were no bowls or plates or basic cutlery in the room that we had.
Se hospedó 1 noche en enero de 2024
Respuesta de RexC, el 5 ene. 2024
Thank you for taking the time to share your feedback with us, Gregory. We're delighted to hear that you found our property to be an okay destination for young families, enjoying the pool area, games room and a magnificent sea view from your room.We apologise for the inconvenience you experienced with the noise from neighboring rooms and the absence of bowls, plates and cutlery. Your comments are important to us and we will address these issues to ensure a more comfortable and well-equipped experience for our guests in the future.If there's anything specific you enjoyed about your stay or if you have additional suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing us!

10/10 Excelente

Robert

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome place for us and kids
Se hospedó 4 noches en diciembre de 2023
Respuesta de RexC, el 5 ene. 2024
Thank you for your wonderful feedback, Robert! We're thrilled to hear that you found our place awesome for both you and the kids.If there's anything specific you enjoyed about your stay or if you have any suggestions for making future visits even better, please feel free to share. We appreciate your positive comments and look forward to the opportunity to welcome you and your family back for another fantastic experience.Thank you for choosing us and we're delighted that you had an awesome stay!

6/10 Aceptable

Lauren, Mango Hill

Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 5 ene. 2024
Thank you for taking the time to share your feedback and provide us with a 3/5 review, Lauren. We appreciate your honesty and we would love to hear more about your experience to better understand how we can improve and enhance our services.If there are specific aspects or areas where you feel we fell short, please feel free to provide more details. Your insights are valuable and we're committed to addressing any concerns to ensure a more positive experience for our guests in the future.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. If there's anything else you'd like to share or discuss, please don't hesitate to reach out. Thank you for choosing us and we appreciate your feedback.

10/10 Excelente

Cao Tri

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en diciembre de 2023
Respuesta de RexC, el 3 ene. 2024
Thank you so much for taking the time to leave us a 5-star review, Cao! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with us. If you have any specific comments or suggestions you'd like to share, feel free to reach out. We look forward to welcoming you again in the future.

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 3 ene. 2024
Thank you for taking the time to leave a review and for choosing to stay with us, David. We appreciate your feedback and are pleased to know that you had a positive experience overall. If you have any specific comments or suggestions in the future, feel free to share. We hope to have the opportunity to welcome you back.

10/10 Excelente

Wilson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent place we enjoyed our stay drove from Sydney stayed at Opal cove for 1 night to split up the drive to Queensland wish we stayed longer our next holiday will definitely stay few extra nights
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Katheryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 3 ene. 2024
Thank you so much for giving us a perfect 10/10 rating! We are delighted to hear that you had an excellent experience with us. If you have any specific comments or suggestions you'd like to share in the future, please feel free to reach out. We look forward to hosting you again.

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a short but great stay. It’s a regular favourite of ours
Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 3 ene. 2024
Thank you for your kind words, Andrew! We're thrilled to hear that you had a great stay with us and that we are a regular favorite of yours. We truly appreciate your loyalty and look forward to welcoming you back for more enjoyable experiences in the future.

6/10 Aceptable

Renee

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Out dated but staff were great
Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 3 ene. 2024
Thank you for sharing your feedback with us. We appreciate your acknowledgment of our staff and we're glad to hear you had a positive experience with them. We take your comments about the outdated aspects seriously and will use them to improve our facilities. We hope to have the opportunity to welcome you back and provide an even better experience.

6/10 Aceptable

Matthew

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Location to freeway
Se hospedó 1 noche en diciembre de 2023
Respuesta de RexC, el 3 ene. 2024
Thank you for highlighting our convenient freeway location, Matthew. We're glad that our proximity to the freeway contributed positively to your experience. If there's anything else you'd like to share or if there are specific aspects you enjoyed, please feel free to let us know. We hope to welcome you back again soon.

10/10 Excelente

Rachel and Ken

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The owner needs to do an upgrading of the rooms and condition of property and pool etc. so that Opal Cove doesn’t lose the wonderful reputation it has atm.
Se hospedó 2 noches en diciembre de 2023
Respuesta de RexC, el 3 ene. 2024
Thank you for sharing your thoughts and for your constructive feedback, Rachel and Ken. We appreciate your loyalty and concerns about the condition of our property. Your comments are invaluable and we assure you that we take them seriously. We are committed to continuous improvement and will explore opportunities for upgrades to enhance our guests' experience. We hope to have the chance to welcome you back in the future and provide an even better stay.