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Opiniones de Fairfield Inn & Suites Colorado Springs N./Air Force Academy

2.5 out of 5
Fairfield Inn & Suites Colorado Springs N./Air Force Academy
15275 Struthers Road, Colorado Springs, CO

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 476 de 836 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 224 de 836 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 75 de 836 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 836 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 836 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ray

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Bailey, el 6 abr. 2024
Thank you for taking the time to share your experience, we are happy to hear you enjoyed your stay!

2/10 Terrible

Eva

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Was the second of a 2 night stay. There was no hot water in the room, so shower in the morning was cold. When I complained to the front desk staff, they effectively said nothing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bailey, el 6 abr. 2024
Thank you for taking the time to share your experience. I am so sorry to hear we let you down, I have addressed your concerns directly with our director of engineering and the front desk associate you spoke with. Thank you again for sharing your feedback so we may address and improve.

2/10 Terrible

Richard

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
The hotel, despite taking my Cash app Visa as payment would not take it for incidentals. These people are incompetent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bailey, el 11 mar. 2024
Thank you so much for taking the time to share your experience. Due to PCI compliance and our responsibility in protecting guests' information, we cannot accept Cash App's as a form of payment. We must always have a physical card present to confirm identity with the name on the reservation. This is for our guests' security, I am sorry you were disappointed in your experience, I assure you this is for your protection.

10/10 Excelente

Germichael, Philadelphia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Bailey, el 6 abr. 2024
Thank you so much for your 5 star review! We are so happy to hear you had a great stay with us!

10/10 Excelente

Jan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff were super friendly and helpful. Location is convenient to the Academy with grocery stores and dining.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bailey, el 11 mar. 2024
Thank you so much for your kind words and feedback! We are happy to hear you enjoyed your stay with us and we hope to welcome you back the next time you are in the Springs!

10/10 Excelente

Angela

Se hospedó 2 noches en febrero de 2024
Respuesta de Bailey, el 6 abr. 2024
Thank you for your 5 star review!

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access
Se hospedó 1 noche en febrero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you for taking the time to share your experience! We are happy to hear you had a wonderful stay with us!

10/10 Excelente

Chad

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Throughly enjoyed my stay. Clean and safe.
Se hospedó 1 noche en febrero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you so much for your 5/5 rating!

10/10 Excelente

Kathyrn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you for your 5/5 rating!

10/10 Excelente

Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you for your 5/5 rating! We are so happy to hear you enjoyed your stay with us!

10/10 Excelente

Chad

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. Staff incredibly helpful and friendly and accommodating. Only draw back was indoor pool was out of order due to needing repair but otherwise great place. And AFFORDABLE!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you for your 5/5 rating! We look forward to welcoming you back when our pool is back in order!

6/10 Aceptable

Bethany

Viaje familiar
When we checked in we were just given the keys. Nothing about breakfast, check out, or that the pool was closed. Also the fact that the po was closed.
Se hospedó 1 noche en febrero de 2024
Respuesta de Bailey, el 27 feb. 2024
Thank you for taking the time to share your experience, I am so sorry to hear we let you down upon arrival. I have addressed your concerns directly with our team to take immediate steps to improve. We hope to welcome you back the next time you make it to Colorado Springs!

10/10 Excelente

Sonia

Le gustó: Servicios y condiciones de la propiedad
Nice place
Se hospedó 2 noches en enero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you for your 5/5 rating!

8/10 Bueno

Brice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Simple place to stay close to the N USAFA gate.
Se hospedó 3 noches en enero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you for taking the time to share your experience, we hope to host you again the next time you're visiting the Air Force Academy!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
A great place to stay outside of Denver yet close enoughto the city. Lots of restaurants around.
Se hospedó 2 noches en enero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you so much for taking the time to share your experience. We hope to see you again soon!

10/10 Excelente

Cullen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Bailey, el 26 feb. 2024
Thank you so much for your 5/5 rating! We hope to welcome you back the next time you make it to Colorado Springs!

2/10 Terrible

Rebecca

Se hospedó 1 noche en enero de 2024
Respuesta de Bailey, el 26 feb. 2024
I am sorry to hear we let you down on your last stay with us. I would love to hear more details of your experience so we may address directly with our team.

4/10 Malo

Cassandra

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is rough. The entire facility needs some money put into it. The beds are not comfortable, the bathroom fixtures are falling apart. We had to have 2 people when turning the shower on, one to pull the tab and one to hold the fixture in the wall. Pool was closed. Don't even bother going to breakfast, you'll be happy you missed it. They are pet friendly, which is convenient. But there is no designated "potty" spot like I have seen at other dog friendly hotels. There is no reason we will be staying here in the future.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bailey, el 27 feb. 2024
Thank you for sharing your experience, I am so incredibly sorry to hear we let you down. I have addressed your concerns directly with our team to make immediate steps to improve for our future guests. We do hope for an opportunity to host you again the next time you make it to Colorado Springs.

6/10 Aceptable

SANDRA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christmas Stay
We always stay at this Fairfield Inn when we visit family in Monument CO. One of the things we like best is having an indoor pool. I asked or a room near the pool when I booked. The girl I spoke to never bothered to tell me the pool had been closed for a month due to a needed repair. This was very disappointing. They did give us a room upgrade for the inconvenience. We'll stay again for sure. One draw back was a barking dog that was in a room two doors away. Very annoying.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Sara

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

joshua

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Elisabeth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mir hat die aussicht von meinem Zimmer gefallen. Personal war super freundlich
Respuesta de Bailey, el 26 feb. 2024
Thank you so much for your 5/5 rating! We are so happy to hear you enjoyed your stay with us!

8/10 Bueno

Kent

Se hospedó 1 noche en noviembre de 2023
Respuesta de Bailey, el 5 dic. 2023
Thank you so much for taking the time to share your experience! We are so happy to hear you had a wonderful stay with us! We look forward to welcoming you back the next time you are in the Colorado Springs area!

10/10 Excelente

Rebecca, Hampton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was my saving grace. I booked a room at another hotel and it was extremely unstaffed, dirty and disgusting. This hotel let me check in early and was extremely friendly and convenient.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you for your kind words, we are so happy to hear you had such a wonderful stay with us!!

2/10 Terrible

sang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Bailey, el 29 nov. 2023
I am sorry to hear we let you down, I would love to hear any details of your experience so I may address with our team. Thank you for sharing your feedback

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was perfect for us and easy to access. Was disappointed that the pool was not available.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback! I am so sorry for any inconvenience caused by our pool being out of service

8/10 Bueno

Peggy, Grandview

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool was closed due to electrical issues. Some things can’t be helped
Se hospedó 7 noches en noviembre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback! I am so sorry for any inconvenience we may have caused!

6/10 Aceptable

Michelle

Viaje familiar
No le gustó: Condiciones de la propiedad
The pool was out of order
Se hospedó 2 noches en noviembre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

6/10 Aceptable

Darrell

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
older property, fixtures not all working, breakfast poor quality
Se hospedó 2 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

10/10 Excelente

Johnny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for you 5/5 review!

6/10 Aceptable

dorothy

Viaje en pareja
No le gustó: Condiciones de la propiedad
we stayed here two years ago and thought it was fantastic, it has gone down hill quite a bit sense then.
Se hospedó 2 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
I am so sorry to hear of your experience, if you have additional details of your stay with us, I would love to hear from you.

8/10 Bueno

Donald

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and friendly helpful staff
Se hospedó 4 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

6/10 Aceptable

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean. Beds were a bit saggy. Other than the coffee seeming to run out often during breakfast, everything else was great.
Se hospedó 3 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

4/10 Malo

Sarah

Viaje en grupo, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Front desk staff was not friendly when I was checking in. Closet door in room did not shut. Air conditioner in room didn't work properly. There was only one staff member working in the breakfast area and she could not keep up. Coffee and hot water ran out on multiple occassions.
Se hospedó 3 noches en octubre de 2023
Respuesta de Bailey, el 16 oct. 2023
I am so sorry to hear you did not have a great experience with us. I have spoken directly with our front desk agent that checked you in. Thank you for taking the time to share your experience.

6/10 Aceptable

Lizabeth

Le gustó: Limpieza
No le gustó: Servicio y personal
Staff wasn’t very helpful when told that the air and heat didn’t work.
Se hospedó 1 noche en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
I am so sorry to hear you were impacted by the storm we encountered. Thank you for sharing your experience, we appreciate you taking the time!

6/10 Aceptable

william

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
Our first night stay the room was at 58 degrees called the front desk and they said that the heating unit got hit by lighting and they had no control with the thermostat in the room and they had no other rooms, so come down to the office and they would give us some blankets which they did. The next night the temperature outside was warmer so the room was warmer.
Se hospedó 2 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback, I am so sorry you were impacted by the brief outage we experienced!

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

8/10 Bueno

Lisa

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The facilities were really good. In the busy morning hours, some of the personnel didn‘t their jobs only…water wasn‘t refilled, toilet paper not replaced and trash not emptied. Otherwise, very nice.
Se hospedó 2 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

6/10 Aceptable

Jeremiah

Se hospedó 2 noches en octubre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

10/10 Excelente

Jean

Se hospedó 3 noches en septiembre de 2023
Respuesta de Bailey, el 29 nov. 2023
Thank you so much for taking the time to share your experience we sincerely appreciate your feedback!

8/10 Bueno

Walter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bailey and Melissa were wonderful, very friendly and helpful!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Bailey, el 4 oct. 2023
Thank you so much for your kind words! We are so happy to hear you had a wonderful stay!!

10/10 Excelente

Jennifer, O Fallon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful facility. Always impressed with Marriott facilities. Clean and cozy rooms.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bailey, el 30 sept. 2023
Thank you so much for taking the time to share your experience! We are so happy to hear you had a wonderful stay with us!

8/10 Bueno

Kay

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bailey, el 30 sept. 2023
Thank you for sharing your experience with our future guests, we appreciate you taking the time to review our property. We hope to see you again the next time you're traveling to the Colorado Springs area!

10/10 Excelente

Rainah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and amazibg hospitality
Se hospedó 2 noches en septiembre de 2023
Respuesta de Bailey, el 30 sept. 2023
Thank you for the 5/5 review! We are so happy you enjoyed your stay!

4/10 Malo

Noe

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not worth it, stay somewhere else
Check in was easy but we got into our room and it smelled disgusting, the room reeked of body odor. I kept calling down to the front desk if to see if could get it changed and we couldnt. We decided to deal with it because we were tired and hungry, then took the family down to the pool. The hotel website showed a heated pool but the pool was cold and dark and you could hardly see in the pool room. Its a was a disgusting state.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Bailey, el 30 sept. 2023
Thank you for taking the time to share your experience, I am so sorry to hear we let you down. Our team is here to ensure a flawless stay, we would have loved the opportunity to ensure your stay was comfortable and up to our standards. I have shared your experience with our leadership to address your concerns immediately.

6/10 Aceptable

FRANCISCO

Se hospedó 2 noches en septiembre de 2023
Respuesta de Bailey, el 4 oct. 2023
Thank you for sharing your experience, we would love to hear additional details of your stay and how we may improve to a 5!

10/10 Excelente

Tammy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de Bailey, el 30 sept. 2023
Thank you for your 10/10 review!

10/10 Excelente

Camilla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Bailey, el 30 sept. 2023
Thank you for the amazing review! We are so happy to hear you had a wonderful stay!

10/10 Excelente

John

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was extremely helpful and the property was in good condition
Se hospedó 2 noches en agosto de 2023
Respuesta de Bailey, el 6 sept. 2023
Thank you so much for taking the time to share your experience! We are so happy to hear you enjoyed you stay!

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were excellent!!!
Se hospedó 4 noches en agosto de 2023
Respuesta de Bailey, el 1 sept. 2023
Thank you for your kind words!! We are so happy to hear you had a wonderful stay with us!