6/10 Aceptable
Jen F.
8 may. 2025
No le gustó: Limpieza
Chaos and Clarity
On the way to the property I received a text that there were no towels and that someone would be dropping them off before our arrival. We got there and the first thing we noticed was the Room Layout. The Listing was 5 Bedrooms - 1 King Room, 1 Queen Room, 1 Double Room, 1 room with 2 twins and 1 room with 3 Queens. We get there and the Double room is apparently a VERY SMALL Library style room with a Pullout Couch. We specifically booked this property because of the listing as we were 3 families each with 2 kids so that gave each set of parents their own room and the little kids and big kids could each share their own rooms. I spoke with the Property manager and the owner of the property - they were both very flippant about it that "they never had that complaint before". Whatever - we moved on... Then we were trying to find the "towels" - could not find ANY towels at all - mind you we were 12 people. So I called again about the towels and they said someone would bring them by. Before that person got there we found 4 towels (obviously not enough for all of us). Towel Lady showed up and hands us a garbage bag with the towels in it - OMG they REEKED of Cigarette Smoke! It was AWFUL!!! Thankfully we had Laundry detergent and we were able to wash them. ALL THAT SAID - I spoke with the Property Manager again and they issued us a 50% Refund and gave us a late check out - It was definitely a Rocky start to the weekend but it ended in a positive way and we had a nice time.
Jen F.
Se hospedó 2 noches en abril de 2025