Quay Hotel and Spa

My wife and stay at this hotel multiple time each year. We keep coming back. But it is now a standard joke that can't get being a hotel right. There is always something wrong. Just irritating, petty minor things. But they stop this being a good hotel experience. This time, room service on time, food hot, tastes great but the salt was empty. And you feel like a plonker phoning down for salt. But how can you have chips without salt? The phone in the lounge areas did not work. Getting reception to pick up the phone is a solid 5 minute wait. There were no breakfast order forms in the room. No pencil or pen to fill them out with. And when the breakfast order came 4 items were missing. So all in all we had to phone down to reception 4 times from the room. Just stops the break from being relaxing. we feel like we are working for the hotel helping them put things right. Not our job....but no-one else is doing it. Last one. Two TVs in the open plan lounge/bedroom suite. Slight problem. You have to have the aim of a professional darts player to control one TV at a time. But the view of the Castle is great. All in all, not a relaxing place to stay. But we keep coming back for the quality of the food and the view. It is a real shame that the understanding of what makes an OK hotel and excellent hotel is not here. And it would be really nice if it was. So look at the castle the water and relax.