6/10 Aceptable
Robin P.
22 jul. 2024
Le gustó: Limpieza
Nice property but horrible communication
Long weekend here with another family. Townhome itself is nice (few issues noted below), though it’s in the back of the community (no nice views, longer to the beach, etc.). Main issue was poor communication from Vacasa, which provided us late or incorrect information consistently. Not sure if it’s bc we booked through VRBO, and maybe better booking through Vacasa or La Palmilla itself, but I had no response to two messages on details surrounding the rental prior to our arrival. Finally called and spoke to someone who clearly wasn’t familiar with the unit AND gave us incorrect information on almost all fronts (we asked about towels, soap, coffee etc—the unit has all these things but we were told to bring it all). We tried to get info on the access bands for the property (to pool etc.), and there was nothing in the instructions in the app, and again no response via text or app message. Finally called front desk of the property. Checkout asks you strip the bed, which is always an annoying step. The only time anyone at Vacasa got back to us via message was when we asked for checkout an hour later. Got an immediate “no”—which they reiterated just as quickly when I pointed out the calendar didn’t have anyone else checking in for 3 days. Vacasa clearly didn’t prioritize guest experience. Unit missing a wine key and scissors, but otherwise well stocked. It has a mosquito infestation in the garage—understand area is bad generally, but this was a swarm that affected quality of stay.
Robin P.
Se hospedó 3 noches en julio de 2024