6/10 Aceptable
Rebecca
Viaje familiar
3 dic. 2025
No le gustó: Servicios
Party of 4.
Hotel was nice, room was clean but a bit tired.
The very young waiting staff were very helpful and polite but could see they lacked training. That’s no criticism of them at all.
Reception ( I think it was the manager) has no personal skills lacked eye contact and didn’t smile or feel welcoming at all.
Very short staffed overall. Saturday evening was just the chef and one young boy doing everything, he was very polite and did his best.
He was in Jeans and trainers which wasn’t very professional at all. The staffs uniform wasn’t consistent. The whole experience lacked finish.
Food was excellent, apart from we asked for 3 bread rolls to have with soup and smoked salmon starter and the lovely waitress said ‘chef would only give me two, I have to upsell a bread basket’ We didn’t have any bread to begin with !
As said food was good, it didn’t gel with rest of establishment the whole place was dis jointed. Restaurant had no atmosphere, too quiet, I asked for the background music to be put on and the young boy did.
Ran out of food in menu on Saturday evening, only about 15 in restaurant, unacceptable!
Could be a wonderful place, but overall poorly managed and no attention to detail.
Young staff were great polite and helpful.
Manger and higher end staff need to improve .
Rebecca
Se hospedó 2 noches en noviembre de 2025
