The worst experience I have had with a rental property ever!! Started out terrible when while at the front door of the property,KAISER said I didn’t get a code for entry of the unit was because I didn’t call an let them know I uploaded my documents?. Parking was extremely frustrating, difficult and confusing. I reached out several times to get clarity. I was told by ARIAL M. I would be compensated for the first night because of the complications. Two of the 3 elevators were not working. Transients were in the trash in the back entrance of parking. Upon leaving,my rental vehicle was towed allegedly at 8:36 am according to the tow receipt which was not true because I went to the vehicle at approximately 8:25 to head to the airport and called the property to report the vehicle missing at 8:34am causing my daughter and I to miss our flight home. Check out is listed as 11:00 and someone tried to enter the unit at 10:40. I had to pay $340 to get another flight home, missed an important Doctor appointment and had to make arrangements for someone to pick up my son. All because this property illegally towed my rental vehicle. Telling the entire truth, I will admit the property did immediately reimburse for the tow. However that was all that was done to compensate this rental property trip nightmare. I have asked that this property be removed so that no one else would ever experience what my daughter and I went through. Probably will not happen so please,please, please be advised!!
