Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 50 de 72 opiniones" "
10 - Excelente
50
Puntuación de 8, es decir, Bueno. Basada en 16 de 72 opiniones" "
8 - Bueno
16
Puntuación de 6, es decir, Aceptable. Basada en 1 de 72 opiniones" "
6 - Aceptable
1
Puntuación de 4, es decir, Malo. Basada en 5 de 72 opiniones" "
4 - Malo
5
Puntuación de 2, es decir, Terrible. Basada en 0 de 72 opiniones" "
2 - Terrible
0
9.6/10
Limpieza
9.2/10
Servicio y personal
8.6/10
Servicios
9.2/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
ashraf
Viaje familiar
20 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel, great food, exceptional breakfast buffet, breathtaking view and overall a wonderful staff..sure will be back
ashraf
Se hospedó 3 noches en mayo de 2024
4/10 Malo
islam
Viaje familiar
25 abr. 2024
The room was in very bad condition with the worst mattress I ever seen(I got back pain from sleeping 2 nights), the towels weren’t clean and room wasn’t superior as I booked. I was in this hotel 3 years ago. A very big changes happened to the worst side
islam
Se hospedó 2 noches en abril de 2024
8/10 Bueno
Waleed
Viaje en grupo, Viaje familiar con niños
20 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They don’t have spa and pool not heated and there’s no entertainment they need to hire a team to recommend places and tell us what to do on the city
Waleed
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Samer
Viaje de negocios
20 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice
The hotel is super comfortable and safe, overall everything was great except one thing but it’s not a major issue which is the A/C doesn’t have a heater and it was so cold but they provided me with extra blankets, it was a cold stay, other than that everything was fine
Samer
Se hospedó 2 noches en febrero de 2024
Respuesta de Rooms Division Manager, el 22 feb. 2024
Dear Mr. Samer,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the stay at our hotel. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
10/10 Excelente
Khaled
Viaje familiar
9 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Visiting home city with Dad, the hotel has the best view at Ras ElBar.
Khaled
Se hospedó 2 noches en noviembre de 2023
Respuesta de Rooms Division Manager, el 9 nov. 2023
Dear Mr. Khaled,Greetings from sunny Steigenberger Ellessan,Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our view, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort. We are looking forward to your future visits.Best Regards,
10/10 Excelente
Ashraf, San Diego
Viaje familiar
6 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely world class amazing view.
One of rare view to see river meets sea.
This location should be on the must see in Egypt.
We should do better job marketing this fabulous view
Ashraf
Se hospedó 1 noche en octubre de 2023
Respuesta de Rooms Division Manager, el 12 oct. 2023
Dear Mr. Ashraf,Wish you a pleasant day ahead,Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with its unique location in front of both Nile River and Mediterranean Sea, and we are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We are looking forward to welcoming you again, Best Regards,
10/10 Excelente
Souraya, Forest Grove
Viaje en grupo
8 sept. 2023
Le gustó: Servicios
Great location where the Nile river meets the Mediterranean Sea. Room 2029 2 double beds is excellent it’s near elevators and has a balcony where you can sea both the Nile and the Mediterranean. Breakfast buffet is loaded and chefs where helpful. Fast service over all. Room and premises are clean. It’s the best hotel in Damietta and serves local tourists mainly.
Souraya
Se hospedó 2 noches en septiembre de 2023
Respuesta de Rooms Division Manager, el 10 sept. 2023
Dear Ms. Souraya,Greetings from sunny Steigenberger El Lessan, We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comment. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We look forward to welcoming you back again,Best Regards,
10/10 Excelente
Carmen
Viaje de negocios
5 sept. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Wonderful!!!! Just improve terrace restaurant service communication. Offered what was not available, even in room service.
Carmen
Se hospedó 3 noches en septiembre de 2023
Respuesta de Rooms Division Manager, el 10 sept. 2023
Dear Ms. Carmen,Greetings from sunny Steigenberger El Lessan,Thank you so much for taking the time to provide a feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our guests. We look forward to welcoming you again soon.Best Regards,
8/10 Bueno
Sanjay
Viaje de negocios
10 jun. 2023
Le gustó: Limpieza y servicio y personal
The location is nice as you get a beautiful view of the Nile river and Med sea.
The staff were friendly and helpful.
The rooms already feel a bit outdated as the hotel has been open for a few years now.
Not much dining options. Breakfast is ok, standard options.
Sanjay
Se hospedó 1 noche en junio de 2023
Respuesta de Rooms Division Manager, el 16 dic. 2023
Dear Mr. Sanjay,Wish you a pleasant day ahead,Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our staff members, rooms and breakfast, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We are looking forward to welcoming you again, Best Regards,
10/10 Excelente
Ahmed
1 jun. 2023
Ahmed
Se hospedó 3 noches en mayo de 2023
10/10 Excelente
Aliaa
Viaje en grupo
1 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great time
Great location, friendly staff and fantastic breakfast. The only thing is that the put incense in the reception area which causes discomfort to the people with breathing problems.
Aliaa
Se hospedó 2 noches en mayo de 2023
Respuesta de Rooms Division Manager, el 16 dic. 2023
Dear Ms. Aliaa,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the location of the hotel, and our friendly staff members. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
10/10 Excelente
Aliaa
Viaje en grupo
30 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved every minute of it
Great location and friendly staff. The only downside is that they pot incense in the reception and the smell is annoying for people with breathing problems. We asked them to remove it but the reception couldn’t do it.
Aliaa
Se hospedó 2 noches en mayo de 2023
Respuesta de Rooms Division Manager, el 16 dic. 2023
Dear Ms. Aliaa,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the location of the hotel, and our friendly staff members. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
10/10 Excelente
Abdelmoaty
Viaje familiar
24 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing location, very good breakfast
Abdelmoaty
Se hospedó 2 noches en mayo de 2023
Respuesta de Rooms Division Manager, el 16 dic. 2023
Dear Mr. Abdelmoaty,Wish you a pleasant day ahead,Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our service and cleanliness that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We are looking forward to welcoming you again, Best Regards,
8/10 Bueno
Alaa
Viaje familiar
2 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay was very relaxing , lovely breakfast open buffet despite the staff need more training for better food taste
Alaa
Se hospedó 1 noche en febrero de 2023
Respuesta de Rooms Division Manager, el 8 mar. 2023
Dear Mr. Alaa,Warm greeting from Steigenberger Ellessan,Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed your stay at our hotel, and our breakfast buffet. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.Best Regards,
10/10 Excelente
Nabil
Viaje familiar
21 feb. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff front desk staff, Gina, was super friendly.
Nabil
Se hospedó 1 noche en febrero de 2023
Respuesta de Rooms Division Manager, el 23 feb. 2023
Dear Mr. Nabil,We very much appreciate your comments regarding your stay at Steigenberger Hotel El Lessan. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excelente
Ahmed
Viaje familiar
3 ene. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Ahmed
Se hospedó 1 noche en enero de 2023
10/10 Excelente
Mohamed
12 dic. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mohamed
Se hospedó 1 noche en diciembre de 2022
10/10 Excelente
Maha, Cypress
Viaje familiar
24 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The soap, shampoo dispenser were very hard to use
Maha
Se hospedó 2 noches en noviembre de 2022
Respuesta de Rooms Division Manager, el 16 dic. 2023
Dear Ms. Maha,Wish you a very good day,Thank you for choosing Steigenberger Ellessan and for taking time to share your review.Your feedback, which highlight's areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to visit us and look forward to your upcoming visits.Best Regards,
10/10 Excelente
Mohammad
Viaje en grupo
18 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic Hotel
Mohammad
Se hospedó 1 noche en noviembre de 2022
Respuesta de Rooms Division Manager, el 16 dic. 2023
Dear Mr. Mohammad,Wish you a good day ahead,Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.Best Regards,
4/10 Malo
Mohammad
Viaje en grupo
13 nov. 2022
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Mohammad
Se hospedó 1 noche en noviembre de 2022
10/10 Excelente
Magdy
25 ago. 2022
Magdy
Se hospedó 8 noches en agosto de 2022
8/10 Bueno
Alaa
Viaje familiar
21 ago. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice city and enjoyable view
Alaa
Se hospedó 1 noche en junio de 2022
Respuesta de Rooms Division Manager, el 16 dic. 2023
Dear valuable guest,Wish you a good day ahead,Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.Best Regards,
8/10 Bueno
Abdullah
Viaje familiar
14 ago. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unique location but area around it super busy!
Abdullah
Se hospedó 1 noche en agosto de 2022
Respuesta de Rooms Division Manager, el 16 ago. 2022
Dear Mr. Abdullah,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with its unique location in front of both Nile River and Mediterranean Sea, and we are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
10/10 Excelente
Hisham
Viaje familiar
28 jul. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alles ist gut.
Hisham
Se hospedó 1 noche en julio de 2022
Respuesta de Rooms Division Manager, el 30 jul. 2022
Dear Mr. Hisham,
Wish you a good day ahead,
Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us.
We look forward to welcoming you back to our hotel in the future.
Best Regards,
6/10 Aceptable
Mohamed
Viaje familiar con niños
2 jul. 2022
Le gustó: Servicio y personal
Unique location at el lesson. Kind staff but may need more training.
Beach is disconnected from the hotel.
A little pricy hotel restaurants.
Mohamed
Se hospedó 3 noches en junio de 2022
Respuesta de Rooms Division Manager, el 4 jul. 2022
Dear Mr. Mohamed,
Warm greeting from Steigenberger Ellessan,
Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the location of the hotel. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best Regards,
10/10 Excelente
Ayman
Viaje familiar
30 jun. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing view staff are nice food was great
Ayman
Se hospedó 1 noche en junio de 2022
Respuesta de Rooms Division Manager, el 4 jul. 2022
Dear Mr. Ayman,
Greetings from sunny Steigenberger Ellessan,
Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our view and staff members and food, which are indicative of the fact that our sunny property does meet your expectations.
It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.
We are looking forward to your future visits.
Best Regards,
4/10 Malo
Bahaa, Lexington
Viaje familiar
28 jun. 2022
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Poorly maintained property. Disappointing beach. Great view of sea and river.
Bahaa
Se hospedó 2 noches en junio de 2022
Respuesta de Rooms Division Manager, el 2 jul. 2022
Dear Mr. Bahaa,
Warm greeting from Steigenberger Ellessan,
Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the hotel view of sea and Nile river. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best Regards,
10/10 Excelente
Sherif
Viaje familiar
16 jun. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sherif
Se hospedó 2 noches en junio de 2022
Respuesta de Rooms Division Manager, el 30 jul. 2022
Dear Mr. Sherif,
Greetings from sunny Steigenberger El Lessan,
Thank you so much for taking the time to provide a feedback. We are so delighted that you rate our hotel as 10 out of 10, as we strive to provide just that for all our guests. We look forward to welcoming you again soon.
Best Regards,
10/10 Excelente
Mohamed
Viaje en pareja
8 may. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and great staff
Mohamed
Se hospedó 2 noches en abril de 2022
Respuesta de Rooms Division Manager, el 13 may. 2022
Dear Mr. Mohamed,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our great staff, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
10/10 Excelente
Chaimaa
5 may. 2022
Chaimaa
Se hospedó 1 noche en mayo de 2022
10/10 Excelente
Mohamed Galal
Viaje familiar
12 abr. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mohamed Galal
Se hospedó 2 noches en abril de 2022
8/10 Bueno
Magdy, Cairo
Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
19 mar. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant stay with a view of the Mediterranean and Nile river intersection. Nothing much to do in the area but was good for a night. Staff are super nice.
Magdy
Se hospedó 1 noche en marzo de 2022
Respuesta de Rooms Division Manager, el 22 mar. 2022
Dear Mr. Magdy,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our staff members, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
10/10 Excelente
Sherif
17 feb. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
رحلة اتمني تكرارها
موقع متميز الاطلالة علي البحر اكتر من رائعه بوفيه الافطاررائع و متنوع و يليق بفندق خمس نجوم الاستقبال ودود مطعم الشاطئ موقع جميل و استقبال رائع
Sherif
Se hospedó 2 noches en febrero de 2022
Respuesta de Rooms Division Manager, el 20 feb. 2022
Dear Mr. Sherif,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our breakfast buffet, reception and beach restaurant, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
10/10 Excelente
ahmed f
Viaje en grupo, Viaje familiar
6 ene. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect stay
Very nice hotel with an amazing view, excellent food, and extremely helpful staff.
ahmed f
Se hospedó 3 noches en diciembre de 2021
Respuesta de Rooms Division Manager, el 6 ene. 2022
Dear Mr. Ahmed,
Greetings from sunny Steigenberger Ellessan,
Our sincere regards for your kind post on your vacation experience. We are glad to discover that you enjoyed your stay with us and appreciate your kindest comments regarding our view, staff members and food, that serve to make our guests feel truly at home.
We always strive to guarantee an ultimate guest comfort and surround them with exemplary hospitality throughout their entire stay.
We are looking forward to your future visits.
Best Regards,
10/10 Excelente
Salma
Viaje familiar con niños
2 ene. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent and unique location. The breakfast was very good with wide varieties and tasty food. totally recommended!
Salma
Se hospedó 2 noches en diciembre de 2021
Respuesta de Rooms Division Manager, el 4 ene. 2022
Dear Ms. Salma,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our breakfast and food, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
10/10 Excelente
Mahmoud
Viaje familiar
19 dic. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Perfect in all departments
Mahmoud
Se hospedó 2 noches en diciembre de 2021
Respuesta de Rooms Division Manager, el 21 dic. 2021
Dear Mr. Mahmoud,
Greetings from sunny Steigenberger El Lessan,
We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comment.
We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We look forward to welcoming you back again,
Best Regards,
8/10 Bueno
ashraf
Viaje familiar
12 dic. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
My recommendation is to avoid The Fanar Roof Restaurant at the Steigenberger Hotel El Lessan since it is overpriced and you pay a high price for very low quality and quantity food.
shrimp fatah (rice and a few little shrimp in a dish) salmon askot (less than 200 g)
one seafood soup ( very big dish plate that contains few shrimp and squid in a soup to mislead the customers ) = total cost is approximately 1000 Egyptian pound
We asked the manager to cancel the order he kept pushing us to stay and he promised to handle the situation but nothing happened and the dish was just reshaped to look better and we was embarrassed and had to eat it.
DON’T EAT IN HOTEL ROOF RESTAURANT. but the hotel it self deserve 5 stars
ashraf
Se hospedó 3 noches en diciembre de 2021
Respuesta de Rooms Division Manager, el 21 dic. 2021
Dear Mr. Ashraf,
Wish you a very good day,
Thank you for choosing Steigenberger Ellessan and for taking time to share your review.
Your feedback, which highlight's areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to visit us and look forward to your upcoming visits.
Best Regards,
10/10 Excelente
Wael, Mcdonough
Viaje familiar
2 oct. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
طاقم الفندق ممتاز
Wael
Se hospedó 1 noche en septiembre de 2021
Respuesta de Rooms Division Manager, el 5 oct. 2021
Dear Mr. Wael,
Greetings from sunny Steigenberger El Lessan,
We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comment, and the hotel staff will also be pleased to get a mention as they do work hard so thanks also for thinking of them.
We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We look forward to welcoming you back again,
Best Regards,
10/10 Excelente
Mohamed
24 sept. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb Hotel
Best one in Ras ELBar
Great Hotel i wish to be back soon
Staff needs some improvement
Mohamed
Se hospedó 1 noche en septiembre de 2021
Respuesta de Rooms Division Manager, el 30 sept. 2021
Dear Mr. Mohamed,
Warm greeting from Steigenberger Ellessan,
Thank you so much for taking the time to share your kind review. I am thrilled that you enjoyed the stay with us. Our goal is to provide comfort and friendly service to all our guests; your feedback, which highlight's both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best Regards,
10/10 Excelente
Cliente verificado
10 sept. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome stay
Great stay. The staff at the hotel are very friendly and professional and the breakfast includes all types of food. The view from the room is amazing and the private beach of the hotel is swimmable. Seafood around the area is out of this world; fresh, tasty and qt great prices.
Cliente verificado
Se hospedó 3 noches en septiembre de 2021
Respuesta de Rooms Division Manager, el 11 sept. 2021
Dear valuable guest,
Greetings from sunny Steigenberger Ellessan,
Our sincere regards for your kind post on your vacation experience. We are glad to discover that you enjoyed your stay with us and appreciate your kindest comments regarding our staff members, breakfast, view, private beach and seafood, that serve to make our guests feel truly at home.
We always strive to guarantee an ultimate guest comfort and surround them with exemplary hospitality throughout their entire stay.
We are looking forward to your future visits.
Best Regards,
10/10 Excelente
Cliente verificado
Viaje familiar con niños
8 ago. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice and amazing Hotet,the staff are friendly.the hotel has a unique location with one of the best views from sea view room, breakfast was one of the best open buffet.highly recommend from me.only one thing I need for next time.please build a pool for kids
Cliente verificado
Se hospedó 4 noches en julio de 2021
Respuesta de Rooms Division Manager, el 16 ago. 2021
Dear valuable guest,
Wish you a pleasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our staff members and breakfast, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
Regarding your comment for the pool for the kids, we consider your comment in a highly consideration in order to improve our hotel services.
We appreciate your choosing to visit us and look forward to your upcoming visits.
Best Regards,
10/10 Excelente
Mohamed
Viaje familiar
17 jul. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Mohamed
Se hospedó 3 noches en julio de 2021
Respuesta de Rooms Division Manager, el 21 jul. 2021
Dear Mr. Mohamed,
Wish you a good day ahead,
Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us.
We look forward to welcoming you back to our hotel in the future.
Best Regards,
10/10 Excelente
Cliente verificado
13 jul. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel overlooking the Mediterranean with a fantastic pool and private beach. The breakfast selection was huge and delicious.
Cliente verificado
Se hospedó 2 noches en julio de 2021
Respuesta de Rooms Division Manager, el 16 jul. 2021
Dear valuable guest,
Wish you a peasant day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our pool, beach and breakfast, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
4/10 Malo
Cliente verificado
Viaje familiar
16 may. 2021
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
There is no beach at hotel
Cliente verificado
Se hospedó 2 noches en mayo de 2021
Respuesta de Rooms Division Manager, el 28 dic. 2021
Dear valuable guest,
Greetings from sunny Steigenberger El Lessan,
Thank you for choosing Steigenberger Ellessan and for taking time to share your review.
Regarding your comment for the hotel beach, it's available away of the hotel about one kilo with a shuttle bus available to transfer the guest from the beach to hotel and back.
We look forward to welcoming you back again,
Best Regards,
10/10 Excelente
Cliente verificado
Viaje familiar
25 abr. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de Rooms Division Manager, el 28 dic. 2021
Dear valuable guest,
Wish you a good day ahead,
Thank you for choosing Steigenberger Ellessan, and for taking time to write a review. We are glad to discover that you enjoyed your stay with us.
We look forward to welcoming you back to our hotel in the future.
Best Regards,
8/10 Bueno
Cliente verificado
Viaje en pareja
8 abr. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location, facing the sea. Nice private beach with restaurant, but not on site, not walking distance.
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de Rooms Division Manager, el 9 abr. 2021
Dear valuable guest,
Wish you a good day ahead,
Thank you for sharing your positive review about our hotel, feeling happy that you enjoyed your stay in Steigenberger El lessan with it's unique location in front of both Nile River and Mediterranean Sea, and appreciate your kindest comments regarding our private beach restaurant, that serve to make our guests feel truly at home. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay.
We are looking forward to welcoming you again,
Best Regards,
10/10 Excelente
Cliente verificado
Viaje familiar con niños
26 feb. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is great, the breakfast is very well served. Also, Sameh from front desk was very helpful, I would really like to thank him for all his efforts changing the room view just to make us happy. The chief of the seafood restaurant was great, the shrimp fata was extraordinary.
Loved the place.
Cliente verificado
Se hospedó 1 noche en febrero de 2021
Respuesta de Rooms Division Manager, el 28 dic. 2021
Dear valuable guest,
Greetings from sunny Steigenberger Ellessan,
Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our location, breakfast and staff members, which are indicative of the fact that our sunny property does meet your expectations.
It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.
We are looking forward to your future visits.
Best Regards,
10/10 Excelente
Cliente verificado
17 feb. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel
Amazing view.. Clean hotel, nice staff, breakfast was excellent and free parking 😍
Cliente verificado
Se hospedó 1 noche en febrero de 2021
Respuesta de Rooms Division Manager, el 18 feb. 2021
Dear valuable guest,
Greetings from sunny Steigenberger Ellessan,
Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our amazing view, clean hotel, staff members and breakfast, which are indicative of the fact that our sunny property does meet your expectations.
It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.
We are looking forward to your future visits.
Best Regards,
10/10 Excelente
Bassem
15 feb. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bassem
Se hospedó 2 noches en febrero de 2021
Respuesta de Rooms Division Manager, el 18 feb. 2021
Dear Mr. Bassem,
Warm greetings from Steigenberger Ellessan,
Thank you for the 5 stars! Hope to see you very soon!
Best Regards.
8/10 Bueno
Ibrahim
Viaje familiar
6 feb. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ibrahim
Se hospedó 1 noche en febrero de 2021
Respuesta de Rooms Division Manager, el 18 feb. 2021
Dear Mr. Ibrahim,
Warm greetings from Steigenberger Ellessan,
Thank you for the 5 stars! Hope to see you very soon!
Best Regards.