Suite, 1 cama King size, para no fumadores, hidromasaje | Ropa de cama de alta calidad y escritorio

Opiniones de Best Western Riverside Inn

2.5 out of 5
Best Western Riverside Inn
57 S Gilbert Street, Danville, IL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 215 de 626 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 259 de 626 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 626 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 626 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 626 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Ana María

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
No limpian la habitación. Tienes que pedírselo y, aun así, muy por encima. Un par de personas del personal eran agradables.
Se hospedó 10 noches en febrero de 2023
Respuesta de D, el 28 feb. 2023
Hello, Thank you for your feedback We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excelente

Aurelio ramos

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio y ay café gratis
Se hospedó 1 noche en julio de 2022
Respuesta de Dinesh Baldawa, el 12 ago. 2022
Thank you for your Rating. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Bueno

Jose Antonio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de BW Riverside Inn Team, el 22 ene. 2021
Thank you for your Rating. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de DB, el 17 ago. 2018
Thank you for your Review. We strive for a 5/5 if there is anything we can do to make your next stay better please let us know. We hope you will come back and see us again soon. BW Riverside Inn Team.

8/10 Bueno

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jay

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Donovan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
10/10 Would stay again.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jennifer

Viaje familiar
No elevator. Had second floor room but husband has mobility problems.
Se hospedó 1 noche en abril de 2024
Respuesta de DB, el 9 abr. 2024
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Malo

Douglas

Se hospedó 1 noche en marzo de 2024
Respuesta de DB, el 9 abr. 2024
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lobby had a strange smell, but once in room no smell and it was comfortable and quiet.
Se hospedó 1 noche en enero de 2024
Respuesta de Dinesh Baldawa, el 11 ene. 2024
Hello Kevin, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The room wasn’t bad but the it was not in the best of neighborhoods. Lock your doors!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dinesh Baldawa, el 11 ene. 2024
Hello David, We have high standards of hospitality and service and are always working on improving. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right. We hope to see you again soon.

8/10 Bueno

JAMIE

Le gustó: Servicio y personal y comodidad de las habitaciones
Just okay
Friendly staff….not the cleanest hotel I’ve ever stayed at by far…pretty good breakfast
Se hospedó 3 noches en diciembre de 2023
Respuesta de Dinesh Baldawa, el 11 ene. 2024
Hi Jamie, We appreciate that you have taken the time to share your recent experience. Our primary goal is always to provide our guests with an enjoyable experience. We take this very seriously and are very sorry about the cleanliness. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.

6/10 Aceptable

Aaliyah

Se hospedó 2 noches en diciembre de 2023
Respuesta de Dinesh Baldawa, el 5 ene. 2024
Hi Aaliyah, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excelente

NIGHT

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dinesh Baldawa, el 5 ene. 2024
Hi Night, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Malo

Angelia

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
I recently had surgery and not supposed to climb stairs, no elevator here and it was dirty and run down and dark. Felt unsafe
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dinesh Baldawa, el 6 dic. 2023
Hello Angelia, Thank you for taking the time to share your feedback. I am so sorry to hear that you did not enjoy your stay with us. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. We want you to know that we will take your feedback to heart as we strive to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 Bueno

Janis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, well located, would stay again
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dinesh Baldawa, el 6 dic. 2023
Hi Janis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bueno

Ann

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 6 dic. 2023
Hello Ann ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excelente

Bill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Total area could be cleaner
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dinesh Baldawa, el 6 dic. 2023
Hello Bill ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet convenient easy parking
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dinesh Baldawa, el 5 dic. 2023
Hello Joshua ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excelente

Gary

Se hospedó 3 noches en noviembre de 2023
Respuesta de Dinesh Baldawa, el 5 ene. 2024
Hello Gary, Thank you for the review. Your business is very important to us and we value your feedback. Every guest experience is extremely important to us. Thank you for your business.

8/10 Bueno

Chris

Se hospedó 1 noche en noviembre de 2023
Respuesta de Dinesh Baldawa, el 5 dic. 2023
Hello Chris, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Aceptable

Nathan

No le gustó: Limpieza y condiciones de la propiedad
The staff tries, and there are obvious attempts at upkeep, but the hotel shows its age.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dinesh Baldawa, el 15 nov. 2023
Hi Nathan, Thank you for taking the time to share your recent experience with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We value your feedback and thank you for your business.

8/10 Bueno

Richard

Le gustó: Servicio y personal
The smoking section was directly in the front entrance. The moment i opened the door it reaked of cigarette and Marijuana. The breakfest should stay open a little longer that 9am when check out is at 11 i feared if i went to eat breakfast i may miss my check out time. Also recommend USB 3.0 charging ports either in the alarm clock or lamps to help with out unplugging anything.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dinesh Baldawa, el 13 nov. 2023
Hello Richard, Thank you for taking the time to share. I am terribly sorry to hear of your disappointment with our smoking section. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 Excelente

Dreama

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A little disappointed this time
We stay here a lot and have always been satisfied. Friendly staff, comfortable, great breakfast, reasonably priced. This stay I felt the room wasn’t as clean & tidy this time. The bathroom light switch was broke so you could not turn on the light when in the bathroom, the curtains were messy and didn’t close properly and when we arrived in the room the air conditional was on 60 and was freezing in there. It was 42 outside. We were only there 11 hours so we didn’t report any of this to the front desk. Just a little disappointed in the room we had.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dinesh Baldawa, el 12 nov. 2023
Hello Dreama, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Staff was wonderful but the hotel condition does not match the photos. Overpriced for the condition of the hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dinesh Baldawa, el 12 nov. 2023
Thank you for taking the time to share. I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Bueno

Maria

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Place is clean. Breakfast is good! Staff are friendly . Bed is comfortable. I’ve stayed in other hotels when I’ve traveled here for work and the trains and semis kept me up all night. This place is quiet and get good sleep.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dinesh Baldawa, el 8 nov. 2023
Hello Maria ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Bueno

Kevin

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de D, el 3 nov. 2023
Thank you for sharing your experience with us. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Took a long time to check in. No recycling. Breakfast was good. Quiet.
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 30 oct. 2023
Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Bueno

Beth

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Neat and clean but COLD!
It was freezing cold when we entered the room - 60 degrees. We quickly turned the air off! The room was neat and clean with plenty of towels for the two of us. We were attending a women's retreat at the Presbyterian church and it is close to the church and very convenient.
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 29 oct. 2023
Hello Beth ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Bueno

Alicia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very comfortable & clean with a view of autumn leaves from the small woodland next door
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 27 oct. 2023
Hello Alicia ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Malo

Sheryl, Hindsville

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The shower in the room was in terrible disrepair which made it nearly impossible to have a decent shower.
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 27 oct. 2023
Hello Sheryl, I am terribly sorry to hear of your disappointment with shower. It is disheartening to learn that you did not enjoy your stay. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 Bueno

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to interstate; walking distance to good Mexican restaurant; rooms recently renovated nicely; good quality breakfast; pleasant staff
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 27 oct. 2023
Hello Richard, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Bueno

Craig

Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 27 oct. 2023
Hello Craig ,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Everything was great. Staff was really friendly, room was clean!
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 27 oct. 2023
Thank you for sharing regarding your experience with our room and staff. I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Malo

Margaret

Viaje familiar
No le gustó: Condiciones de la propiedad
Too much money for an old hotel
The hotel is old. Cosmetic updates , painting, carpet did not hide the old woodwork, patches in walls (covered by mismatched paint) and old chair in the room. Poor lighting in bathroom. Lobby needs updating and new carpet.
Se hospedó 1 noche en octubre de 2023
Respuesta de DB, el 3 nov. 2023
Hello, I am terribly sorry to hear of your disappointment with shower. It is disheartening to learn that you did not enjoy your stay. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 Bueno

Michael

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Beware no elevator
If your using a cane scooter or wheelchair let them know when you book. There is no elevator to the upper floor. Also fitted sheet had stains. Everything else including customer svs was very good
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 16 oct. 2023
Hi Michael, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excelente

Key

Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 8 nov. 2023
Hello Key, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excelente

Todd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk person when we arrived was grumpy and not friendly in person or over the phone. The rest of the staff, front desk, breakfast area, cleaning were all great!
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 16 oct. 2023
Hello Todd , Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 Malo

Kindra, BLUE MOUND

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Property is not clean. Shower was dirty and clearly had not been cleaned. Linens/Towels are extremely stained and need replaced. Pillows are old and need replaced. We would not return.
Respuesta de Dinesh Baldawa, el 14 oct. 2023
Hello Kindra ,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our towels and your insights regarding our area. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 Malo

Nic

Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 16 oct. 2023
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

8/10 Bueno

Andrew

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 14 oct. 2023
Hello Andrew, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Bueno

Teka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Dinesh Baldawa, el 10 oct. 2023
Hello Teka, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding your shuttle. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excelente

Monique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nicely updated rooms.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 26 sept. 2023
Hi Monique, Thank you for the review. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excelente

Dreama

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 26 sept. 2023
Hello Dreama ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was big and the bed comfortable. I wish motels would stop providing breakfast. As with this one, it was just barely fair. I would prefer a lower price and get my own choice of breakfast. I would stay here again because of the staff and room size.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 24 sept. 2023
Hello Patricia, Thank you for taking the time to share. We appreciate your feedback regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Bueno

Martin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 14 oct. 2023
Hi Martin, Thank you for the review. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Bueno

Larry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleased with stay, however, in room USB charging port would be nice.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 24 sept. 2023
Hello Larry ,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
BW RI Danville
The carpets are worn, the bathroom had mold, the bathroom had a sewer smell the bed sagged at least 4 inches.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 21 sept. 2023
I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Bueno

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No list of dining places
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 20 sept. 2023
Hello Patricia ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dinesh Baldawa, el 20 sept. 2023
Hi Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!