Paquetes Vacacionales Incluyen Hotel y Vuelo a Del Castilho

La ubicación del hotel es inmejorable y la amabilidad del personal excelente. Lo que pueden optimizar es aislar el ruido en las habitaciones, ya que se escucha todo lo que sucede en la calle, aún estando cerradas las ventanas.

Muy lindo hotel renovado muy limpio muy buena atención Muy buenos precios en el restaurante y deliciosa comida Muy buen desayuno Lo recomiendo

I don’t usually write reviews, but I wanted to drop one here because some of the negative ratings made me second-guess booking but I’m so glad I went ahead with it anyway. - THE GOOD - The location right between Ipanema and Copacabana is perfect and there is a strong police presence nearby so I felt very safe walking around. The building and room are sleek and modern; I stayed in the Superior Studio, which was plenty of space for just me. When I reported a smell in the fridge, the Charlie team sent housekeeping to take care of it the next day, which I really appreciated. The front desk staff in the building were also super sweet and helpful. Honestly, the ultimate highlight for me were the amenities - having a pool, jacuzzi, gym, and sauna all on-site is pretty hard to find in this area. -THE CHALLENGES- The common complaints in other reviews are mostly fair. Check-in can be a process, but I started the verification three days early to avoid any hassle. Communication with the host team is strictly via WhatsApp, which has its quirks, but I knew what to expect going in. The walls are also a bit thin, so bringing earplugs for sleeping is definitely a good idea. Overall, I really enjoyed my stay and would definitely book here again.

Simplemente perfecto. El concierge TOP!

This hotel fell short of expectations. It's not a 5-star venue but an old house with accessibility issues. Maintenance problems and limited staff availability left us dissatisfied. The location wasn't as convenient as advertised. Not recommended for short visits or couples. Issues Faced: Pushy Check-in: Manager Paulo tried to upsell a pricier room at check-in, which was uncomfortable. We were just eager to settle in our room. Room Concerns: Standard room lacked windows and garden view. Upgraded room had maintenance issues, noise, and inadequate insulation. Uncomfortable mattresses. Unreliable Breakfast: Daily delays in breakfast delivery. This was especially inconvenient on the day of our departure when I had informed them in advance of my early check-out time. The chef assured me there wouldn't be a problem, but when the morning arrived, there was no one available at the hotel when I needed to leave. Deceptive Practices: Another disappointing aspect of the hotel was the deceptive practices employed by the manager, Paulo. As the hotel is located in a gated community, I sought advice on transportation to the airport. Paulo informed me that calling an Uber was not possible due to the community's rules and offered the hotel's transfer service for a steep price of 250 reales. I ended up getting an uber for less than 70 reales. In conclusion, the hotel didn't meet our expectations. It's not worth a 5-star rating. For a better experience, consider other options.