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Opiniones de Hotel The Royal Plaza

4 out of 5
Hotel The Royal Plaza
19, Ashoka Road, Connaught Place, New Delhi, Delhi N.C.R

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 148 de 913 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 913 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 210 de 913 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 142 de 913 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 141 de 913 opiniones" "

6.8/10

Limpieza

6.6/10

Servicio y personal

6.4/10

Servicios

6.4/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Carolina

Le gustó: Servicio y personal
Necesita una modernización en las habitaciones
Estuvimos muy poco tiempo, la atención es buena, pero las habitaciones son muy antiguas, hay un poco de olor a humedad y la cama es muy dura
Se hospedó 1 noche en abril de 2019

4/10 Malo

Carlos

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No vayan
El hotel es viejo y descuidado. Las habitaciones son minúsculas y la ducha para personas muy pequeñas. Está súper lleno de gente y su personal atiende de mala gana.
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Julio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ubicación cerca de varios puntos turisticos
Se hospedó 5 noches en febrero de 2018

6/10 Aceptable

Daniel Noeberto

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Cuando llegamos al hotel había varias fallas y roturas en la habitación que fueron arreglando. El Servicio de limpieza es malo, un día un señor nos despertó a las 6 de la mañana para arreglar el televisor que no pedimos. Muchos problemas con el Servicio en general.
Se hospedó 7 noches en septiembre de 2017

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Buen hotel
Buen hotel, ubicado a 5 minutos del India Gate y del Gandhi Smriti. Buena seguridad. La habitación que reservamos estaba agotada y nos dieron una habitación de menor categoría (nos ofrecieron un 35% del descuento de nuestro consumo en el restaurante). Falta mejorar atención del personal de recepción y servicios como WiFi, aunque creo que esto es en general en la mayoría de los hoteles en la India.

8/10 Bueno

Fran Leyva, Costa Rica

Le gustó: Servicio y personal y condiciones de la propiedad
Exelente Ubicacion
La ubicacion es muy buena, esta cerca de todo. el desayuno mur rico.el cuarto estaba en buen estado

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Habitaciones pequeñas, Baños sucios.
Excelente servicio el personal es muy amable, sin embargo la habitación no se parecía NADA a la de la foto cuando se suponía que era una habitación de lujo solo recibimos un cuarto pequeñísimo. El baño un poco sucio. :S

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy buen desyuno
el hotel es precioso definitivamente me hospedaria otra vez el desayuno de primera los precios de los alimentos algo caros.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Small rooms high price
rooms were really small for the price, but the overall of the hotel is god... High price for what you get.

8/10 Bueno

Julio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es muy bueno pero extras carisimos
La estancia muy buena

6/10 Aceptable

Chiara

Viaje familiar
L’hotel è carino ma un po’ datato,nel giardino manca l’erba in diversi punti,quando si fa la doccia l’acqua esce dalle guarnizioni e bagna il pavimento,la colazione è nella media (ci sono per lo più prodotti indiani),la zona è tranquilla e di fianco si trova l’hotel Shangri La dove ci sono un paio di ristoranti validi.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Chiara

Viaje familiar
Hotel bello situato in una zona tranquilla vicina a Connaught place,la pulizia della camera lasciava un po’ a desiderare e il ristorante non ci è piaciuto,il buffet della colazione è abbastanza fornito.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Tim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel only a short taxi ride from all the sights. Staff helpful and friendly
Se hospedó 3 noches en febrero de 2024

2/10 Terrible

Manjit

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was an absolutely shoddy hotel. The lobbynis lovely but do not let this deceive you. The rooms were disgusting and unclean. We were moved to another room but this was exactly the same absolutely disgusting. We complained to the staff and manager and they did nothing. Do not stay here.

4/10 Malo

Gursharan

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
We booked deluxe premium room ...but room was so conjusted nd room is so suffocated
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

vinay, Frisco

Viaje familiar
Le gustó: Servicio y personal y servicios
The excellent location of the property compensates for the relatively smaller room sizes. Buffet breakfast and dinner was excellent with a lot of choices and good quality of food. The hotel lobby and other areas are tastefully decorated with Italian marble, statues and ceiling paintings. The hotel is very popular - it was full. Need to improve washroom cleanliness to make it equivalent to global standards. The hotel's system did not pick up that we had paid for the dinner buffets via our Expedia reservation; however, after discussing and the hotel manager checking, it was OK. Please increase size of your storage room for guest luggage.
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Niraj

Se hospedó 2 noches en marzo de 2024

4/10 Malo

Saumitra

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
If you want access to all of Delhi’s key landmarks and don’t want to pay over the top - this is a good hotel. Sadly this is where I run out of nice things to say. The rooms are dated and dirty (there was mold in the Junior Suite that we had booked), breakfast is okay but seating is terrible and if you are in a large group I’d recommend going down early. The food for room service is overpriced and not enough value for money. I’d give this a miss.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A stunning hotel in Delhi. An amazing entrance lobby, lovely gardens with outside dining area & pool. A very comfortable room & a great view from our 10th floor room. Friendly & helpful staff. We even got a packed breakfast to go as we were checking out for an early flight.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Satish

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay. Helpful staff. Close to most places to visit. Only issue was the room shower floor was sloped a lot and it felt unsafe to stand and shower. We had to be extra careful in the shower.
Se hospedó 7 noches en febrero de 2024

8/10 Bueno

EIJI

Le gustó: Limpieza, servicios, condiciones de la propiedad
ロビーは美術館を思わせるような大理石の彫刻や絵画が飾ってありとても豪華でした。部屋も綺麗で快適で朝食ビュッフェも種類が豊富で楽しめました。 ただ宿泊客が多い割にスタッフが少ないのか、チェックイン・アウトの際は長時間待たされた挙句、不愛想な対応をされたのが少し残念でしたが、メトロ駅まで徒歩で移動できて便利だったので宿泊してよかったです。
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

vinay, Frisco

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I needed medicine and a staff member went to a pharmacy and brought it - touched my heart. The property is tastefully decorated in the Italian style. Breakfast was slways excellent. Location of the hotel is central. Rooms are a little on the small side, but other factorsmore than make upfor it. Great value for money.
Se hospedó 8 noches en febrero de 2024

6/10 Aceptable

Ashvini

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024

2/10 Terrible

Amal

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Samol Manerker, Front Office Manager, el 11 feb. 2024
Dear Guest, Your feedback has been discussed internally and it is very distressing for me personally to see the rating you have given us. We would request you for details of your experience so that the Team can focus on the areas highlighted. Please be assured that poor guest experience is not the norm at The Royal Plaza, Delhi. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. We will do our best to delight you, should you give us the opportunity in future.Warm regards,

10/10 Excelente

MOHAN

Viaje de negocios
Ambience and high rise as well as center location.
Se hospedó 2 noches en enero de 2024
Respuesta de Samol Manerker, Front Office Manager, el 13 ene. 2024
Dear Guest, Thank you for your comments. We are delighted that you enjoyed the food and services. As a hotel we are committed to providing comprehensive support to business travelers and other guests during their stay with us. Looking forward to welcoming you again.

10/10 Excelente

Justin, Cary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel property is dazzling, the restaurant is pretty good but the rooms and carpets could use an update. Overall it's a decent hotel with an exquisite lobby atmosphere.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 11 feb. 2024
Dear Guest,Thank you for taking the time to share your comments with us, We would like to express our gratitude to you for your patronage. It is always encouraging for us to learn that our guests are satisfied with our services as this is what every one of us strives for everyday. We look forward to welcoming you back on your next visit to Delhi.Warm regards,

10/10 Excelente

NARESHKUMAR, Vaughan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 13 ene. 2024
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

10/10 Excelente

Natasha

Se hospedó 1 noche en diciembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 13 ene. 2024
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I Look forward to having an opportunity to serve you again and welcoming you back!

8/10 Bueno

SENA

Viaje de negocios
No le gustó: Servicios
Safe area. Recommend for female solo travelers. It has a very nice view with large window. But, it needs to be renovated.
Respuesta de Samol Manerker, Front Office Manager, el 11 feb. 2024
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and we look forward to having an opportunity to serve you again and welcoming you back!Warm regards,

10/10 Excelente

Varsha

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Location was amazing and the staff were great too
Se hospedó 3 noches en diciembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 13 ene. 2024
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

8/10 Bueno

Sharon

Se hospedó 2 noches en diciembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 11 feb. 2024
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such feedback. Thank you for recommending us.Looking forward to having an opportunity to serve you again and welcoming you back!Warm regards,

10/10 Excelente

Jan

Se hospedó 1 noche en noviembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 13 ene. 2024
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

2/10 Terrible

Samandeep

Se hospedó 1 noche en noviembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 11 feb. 2024
Dear Guest,Thank you for valuable feedback. It is very unfortunate that the hotel services during this stay of yours did not reflect the quality you expected from us. As valued Guest your comfort and experience is our primary concern. I would also request you to send me some more details on your experience which would help us to look into our areas of concern and give us an opportunity to improve. We always pride on our services and regret any lapse on our part.Hoping to get an opportunity to welcoming you back on your next visit to DelhiWarm regards,

4/10 Malo

Anthony

Viaje de negocios
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Many things are broken. The room size is a bit disappointing and not what the photos suggest. Service is wrapped in systems and is inflexible to particular individual client needs. I waited 30 minutes to get a card to my room... not great after a late night flight. The breakfast bistro was often out of cups or cutlery or the coffee machine was broken, and requests took a long time to address. Many things were broken in my room, like power switches. They try, but fall below expectations. Very disappointing 😞
Se hospedó 7 noches en noviembre de 2023

10/10 Excelente

Celene

Se hospedó 4 noches en noviembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 11 feb. 2024
Dear GuestYour kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such feedback. Thank you for recommending us and we look forward to having an opportunity to serve you again and welcoming you back!Warm regards,

2/10 Terrible

Carmela

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Da scappare ..assolutamente sporco nelle camere
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Samol Manerker, Front Office Manager, el 13 ene. 2024
Dear Guest,Your kind comments are greatly appreciated. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and I look forward to having an opportunity to serve you again and welcoming you back!

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Benjamin

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This may have been a 4-star property when it was built; however, it hasn't been maintained in decades. Furniture was falling apart, the bathroom was disgusting, toiled were stained / soiled, and complimentary breakfast was pretty bad. Pay a little extra and stay at a true 4-star property.
Se hospedó 4 noches en noviembre de 2023

2/10 Terrible

Ruchika

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Goods- Convenient location Security is good Good buffet Bads- Some of their staff members are highly unprofessional. Their behaviour is dependent on the elitism of the customer. There is no concept of queue on the reception desk. Receptionist can entertain other customers without resolving one customer’s issues.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Nigel

Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Vijaya

Worth for many
Se hospedó 5 noches en octubre de 2023

8/10 Bueno

Cameron

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Eclectic hotel with fantastic service
Eclectic hotel with fantastic service
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

subhash

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I recently stayed at Royal Plaza for 3 nights from October 22-25th. I checked in at midnight and found room was not done properly. I was very disappointed and went off to sleep as I had travelled all day. Next day I spoke to Shubhi manager on duty about my dissatisfaction. She quickly called house keeping manager Sachin and moved me into Maharaja suite. They both were so professional and took care of me in minutes. My bags were shifted into suite. They checked on my stay till I left for flight to USA. I thanked them for making my stay so comfortable. I loved the Roman Garden with so many beautiful statues. I would recommend to anyone who is planning on staying in Delhi CP area.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Cameron

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Pradeep

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad - not worth it
Bathroom very bad, tap broken, no soap, only 1 towel for 2days
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Bakhshish

Viaje en pareja
Shower no good.
Se hospedó 2 noches en octubre de 2023