Cute house, quant, convenient location, adequately furnished, nice stove, dishwasher and large refrigerator. 3 options for your morning Jo. Plenty of plates, bowls, cups and flatware.
Sent 2 email through VRBO website prior to arrival. Heard from them at 2:20 whilst driving to Cape to follow a link to get door code. NO wifi whilst driving so unnecessary stress. Keypad is finnicky but it opens eventually. The electric ignitor on the grill didn’t work and there were no matches or lighter to auto light it. Once we worked it out the grill caught fire due to massive amts. of grease in the bottom, emitting black smoke and 3 ft. high flames. Fry pan in the cupboard was filled with gross slimy water. Best option was an old cast iron fry pan, that once cleaned and seasoned, turned out to be the pan of choice. Better than other options. A $30-$40 set of non-stick cookware would be helpful. Even if they had to do that 3 times in a season, it would be worth their investment. With what is in the kitchen it would be hard to produce meals for 10 people. Drawers were stuck shut from a bad paint job. Industrial size trash bin in the back yard was full to overflowing and was never emptied during our stay. One tiny motel size bar of hand soap in the bathroom and cheap paper products. I recommend you bring your own soap and paper products. Stupid things to skrimp on with a vacation rental property. The in door ice dispenser jams so has to be opened from inside to clear it and retrieve ice. Wifi was unreliable. If you are on vacation and can be patient, it will be okay. But we were here to work.
The FINAL straw was the day of check out, I misread the check-out time to be 11:00 AM. The first time a human reached out to me was via. text to say, “I was informed by the housekeeper that you are still in the home. We do not allow late check out and the cleaning team need in the home. Please vacate the property with your belongings.” I messaged, the housekeeper was in the house and had started her work. I feel bad leaving this review because I don’t want the owners to suffer the consequences of hiring a bad management company. I sent multiple text with photos and got canned, computer generated responses. No one ever came to check in with us or make amends for the multiple issues discovered the day we arrived. Until Turnkey on Cape Cod develops better customer service practices, it’s not worth the headaches.