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Opiniones de Hampton Inn & Suites- Denver/Airport-Gateway Park

2.5 out of 5

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 726 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 178 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1000 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose Javier

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Solicitamos housekeeping y no arreglaron el cuarto, a pesar de que expresamente nos confirmaron la noche anterior. Adicionalmente, el shuttle siempre llegaba tarde.
Se hospedó 2 noches en enero de 2024
Respuesta de HeathB, el 18 ene. 2024
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de HeathB, el 9 ene. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Aceptable

ALFREDO

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Solicite servicio de traslado al aeropuerto al hacer el check in, cuando fui a tomarlo me dijeron que no estaba registrada mi solicitud
Se hospedó 1 noche en septiembre de 2023
Respuesta de HeathB, el 27 oct. 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excelente

Xochitl

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente
Se hospedó 1 noche en agosto de 2023
Respuesta de HeathB, el 24 ago. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Diana Zayde

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
:)
Se hospedó 1 noche en mayo de 2023
Respuesta de HeathB, el 15 may. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Gerardo

Se hospedó 1 noche en abril de 2023
Respuesta de Renee Bauer/DOS, el 22 may. 2023
Thank you for the 5 star review and recent business. We cannot wait to welcome you back again on your next visit to Denver.

10/10 Excelente

German

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de HeathB, el 3 abr. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Beatriz Cristina

Se hospedó 1 noche en febrero de 2023
Respuesta de Renee Bauer/DOS, el 20 mar. 2023
Dear Beatriz, Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Bueno

Yerly karime

Se hospedó 1 noche en febrero de 2023
Respuesta de Renee Bauer/DOS, el 20 feb. 2023
Dear Yerly, Thank you for taking a moment to share your experience. If there is anything, in particular you think that we could improve upon, or if you have any additional comments or concerns, we value your insight and would be happy to hear from you at any time. We look forward to welcoming you back to our hotel in the not too distant future and we hope to make your next stay a perfect 10.

10/10 Excelente

Nuria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de HeathB, el 8 feb. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bueno

Julio

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Un extraordinario hotel
Se hospedó 1 noche en enero de 2022
Respuesta de I appreciate your feedback on your recent stay wi, el 1 feb. 2022
Dear Carlos, I appreciate your feedback on your recent stay with us. Guest satisfaction is our hotel's priority; therefore, I am glad you enjoyed our Cleanliness of our Rooms and our staff. We can’t wait to welcome you back the next time travel brings you through Denver.

8/10 Bueno

Maria Guadalupe

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2022
Respuesta de Renee Bauer/DOS, el 26 ene. 2022
Dear Maria, Thank you for taking a moment to share your experience. If there is anything, in particular you think that we could improve upon, or if you have any additional comments or concerns, we value your insight and would be happy to hear from you at any time. We look forward to welcoming you back to our hotel in the not too distant future and we hope to make your next stay a perfect 10

10/10 Excelente

Imelda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen tamaño de cuarto y muy limpio
Se hospedó 1 noche en enero de 2022
Respuesta de Renee Bauer/DOS, el 4 ene. 2022
Dear Imelda, We take Cleanliness very serious, more so now than ever, and I am so happy your room met your expectations. Thank you for staying with us. We look forward to welcoming you back the next time travel brings you to the area.

10/10 Excelente

HECTOR

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy efectivo el servicio al checkin además de amable y gentil Habitación cómoda y agradable, justo lo necesario para descansar y con un desayuno suficiente y bien preparado para iniciar actividades y trasladarse al aeropuerto en poco tiempo
Se hospedó 1 noche en noviembre de 2021
Respuesta de Renee Bauer/DOS, el 23 nov. 2021
Gracias por tomarse el tiempo para compartir sus maravillosos comentarios con respecto a su estadía reciente. Me alegra mucho saber que cumplimos con todas sus expectativas durante su visita. Estamos ansiosos por darle la bienvenida nuevamente en su próxima visita a Denver.

10/10 Excelente

Marcelo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel!!!
Muy buena estancia, todo bien… limpio, desayuno rico y buen lugar…
Se hospedó 1 noche en noviembre de 2021
Respuesta de Renee Bauer/DOS, el 9 nov. 2021
Good Morning. Thank you so much for the wonderful feedback! We are very happy that we could provide a safe, clean, and comfortable environment for you! We look forward to welcoming you back soon. Have a great day!

6/10 Aceptable

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Los cuartos muy limpios y de buen tamaño, el unico problema que tuve es el olor a marihuana en el pasillo muy temprano en la mañana.
Se hospedó 1 noche en abril de 2021
Respuesta de Renee Bauer/DOS, el 19 abr. 2021
Thank you for staying with us. We look forward to welcoming you back the next time travel brings you to the area.

10/10 Excelente

Kevin J

Viaje en pareja
Top notch
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Kristjan

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en mayo de 2024
Respuesta de HeathB, el 16 may. 2024
Thank you for taking a moment to share your experience. So happy you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Douglas

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice & people were friendly
Se hospedó 4 noches en mayo de 2024
Respuesta de HeathB, el 16 may. 2024
Thank you for taking a moment to share your experience. I am happy to hear our awesome team provided you the service you deserve. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy.

10/10 Excelente

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, bed was comfortable & was close to the airport.
Se hospedó 2 noches en mayo de 2024
Respuesta de HeathB, el 16 may. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our Hampton beds comfortable. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de HeathB, el 16 may. 2024
Thank you for taking a moment to share your experience. So happy to hear you loved your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Michaela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property, well maintained, nice staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de HeathB, el 16 may. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property great and well maintained. We look forward to your next stay.

10/10 Excelente

Aaron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de HeathB, el 16 may. 2024
Thank you for taking a moment to share your experience. So happy to hear you loved your stay with us. We look forward to welcoming you back to our hotel in the future.

6/10 Aceptable

Georges, Grans

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Le - Personnel pas accueillant, voir arrogant à notre arrivée. La jeune femme à l'accueil le jour du check in a été particulièrement désagréable, il a fallu que je hausse le ton pour avoir un début de service client. Clim bruyante Le Emplacement, navette aéroport gratuite, petit dej très complet, restaurant accessible à pied.
Se hospedó 2 noches en abril de 2024
Respuesta de HeathB, el 3 may. 2024
Thank you for the feedback about your recent stay.  We are very sorry your experience did not offer you the quality of service you deserve. We strive to provide every guest with a warm, friendly and reliable experience; I am very sorry to hear that we did not meet your expectations. We will share these with our team so that we can continue to improve our services. We hope you will consider staying with us again in the future.

10/10 Excelente

Wayne

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Excellent breakfast!! Very friendly staff!!
Se hospedó 1 noche en abril de 2024
Respuesta de HeathB, el 3 may. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our complimentary breakfast to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick stay on 4/3/2024 to catch an early flight out of DIA. Friendly staff, easy and inexpensive parking while on our trip. Excellent shuttle service to and from DIA.
Se hospedó 1 noche en abril de 2024
Respuesta de HeathB, el 10 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the shuttle service Excellent. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Jaeson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and well run hotel. Super friendly staff and excellent free breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 10 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our complimentary breakfast excellent. No better way to start the day. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

MARIA

Le gustó: Limpieza y servicio y personal
wonderful place
Se hospedó 1 noche en enero de 2024
Respuesta de HeathB, el 2 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and convenient to the airport. Nice and clean facilities, would recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 2 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and found our location convenient for your travels. We value your feedback. We hope you will visit us again.

6/10 Aceptable

Tami

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
You need a car to get to anyplace. We were taking the shuttle, so were kind of isolated. It was further from the airport than a lot of hotels, which was unexpected with "airport" in the name.
Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 2 abr. 2024
Thank you for your review. We apologize that your recent stay did not meet expectations. We are in the airport area and do have many wonderful restaurants with in walking distance for our guests. We hope you are able to visit us again in the future.

10/10 Excelente

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service from the staff. From the driver to the front desk and the ones maintaining the room, everything’s spot on! Clean spacious rooms, great breakfast and convenient shuttle service. I would stay here again when I come back in Denver
Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 2 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us had a breakfast and calming ride to the airport. We value your feedback. We hope you will visit us again.

10/10 Excelente

ralph

Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 3 may. 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Jacqueline

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No issues. Everything was nice. Couple walk to Options for supper. Easy, convenient shuttle to the airport at 530 am. Check out guy this morning was rude to some flight staff who needed to get on the shuttle, and what I gathered was scheduled wrong by the hotel staff the day before. Would be good to double check your shuttle time.
Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 3 may. 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a nice stay. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

Danzig

Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 10 abr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

Kaelin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to wait 20 min at Budget and 35 min at DIA for shuttles. Cold
Se hospedó 1 noche en marzo de 2024
Respuesta de HeathB, el 2 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us overall. We always do our very best in cold weather situation to get to our guests as quickly as we possibly can. Unfortunately drive time may increase during snow and icy weather. We value your feedback. We hope you will visit us again.

10/10 Excelente

Rosanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff is so friendly. Rooms are spacious and clean. Free breakfast was wonderful. I will choose Hampton again!
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 27 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and loved our complimentary breakfast. No better way to start the day. We value your feedback and hope you will visit us again.

10/10 Excelente

Lonnie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, conveniant and quiet with a decent breakfast.
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 27 feb. 2024
Thank you so much for your review of our hotel. So glad you found your overnight clean and quiet to recharge. We value your feedback. We hope you will visit us again.

10/10 Excelente

Vanessa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was great. Thank you
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 23 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you had a great stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Victor

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great stay. Suggest vents in bathrooms
Se hospedó 2 noches en febrero de 2024
Respuesta de HeathB, el 23 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you had a great stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Jerry

Se hospedó 2 noches en febrero de 2024
Respuesta de HeathB, el 23 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Steve

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff, very well maintained property
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 23 feb. 2024
Thank you so much for your kind review of our hotel. Our team takes great pride in our property, thank you for the acknowledgement. We hope you will visit us again.

10/10 Excelente

Melynda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean and quiet hotel. Bed was very comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 23 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you had a restful stay. We value your feedback. We hope you will visit us again.

4/10 Malo

Debra

Viaje de negocios
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
I like the rooms. Very comfortable. The front desk guy was neither friendly nor happy. I am very confused about how the pricing works. If I give a credit card, doesn't that mean because it is a credit card, isn't the credit card there for incidentals, so why am I charged for incidentals on a credit card? I have never been charged an extra $50 on a credit card? Am I wrong? The front desk argued that this has been in place for 25 years?? I can't recall this on a credit card. I know they do it with debit cards. Anyway they we get to what they charged me... I got a $139 rate from Expedia. He first charged me $3 over the rate. I pointed out to him with my email. So he redid my bill and then it was $10 over at $149. Eventually I think it was straightened out and my bill came to $217, which I still don't understand the math here. In my world 139 50 comes to 189. So it's very unfortunate that it took so many different prices. It wrecks my stay when I know I'll have to argue about tomorrow before I check out. By the way, 217-139. =$78??? It's very creepy! Watch ur bill if u stay here.
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 17 feb. 2024
Thank you for your feedback and I apologize for the confusion. I have looked at your reservation and can confirm that your rate was 139 as quoted, however there is additional taxes and fees. Please refer to your confirmation for the breakdown. I have confirmed your folio finalized at departure your exact rate quoted by Expedia including the rate plus taxes and fees. At arrival we authorize not charge for the anticipated room charge, taxes and fees, plus 50 for incidentals and security if you have additional charges such as purchases from our Treat Shop. When you checkout the final sale based on your folio balance is finalized with your your bank. At check-in as the hotel is just authorizing the transaction is pending on your account. When the final is submitted and processed it goes from pending to posted on your account to reflect your actual charges. By just presenting a credit card at arrival do not guarantee the funds are available. The hotel must authorize the anticipated charges to guarantee the funds are available. Hotels do authorize over the anticipated to cover any additional charges to your account. Some more than others from 25 to several hundred a day based on the trends of guests in that hotel. Full Service hotels with restaurants and lounges will authorize more. Hotels have had these procedures since electronic payment processing started. As hotels have open ended accounts from the time of check-in and checkout authorize more than anticipated unlike a retail merchant who authorizes the exact amount because the sale is final right away. Restaurants operate much like hotels authorizing over the amount to accommodate the guests likelihood to add on a tip. I hope this has clarified for you and am so glad you enjoyed your accommodations.

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located close to the airport. Rooms are large and clean. Breakfast was excellent.
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 14 feb. 2024
Thank you so much for your review of our hotel. So glad you enjoyed our spacious rooms and breakfast. We value your feedback. We hope you will visit us again.

8/10 Bueno

Andre

Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 14 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Cynthia

Le gustó: Condiciones de la propiedad
Great place to stay when I’m in town visiting family!
Se hospedó 3 noches en febrero de 2024
Respuesta de HeathB, el 7 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and honored to be your hotel of choice while visiting your family. We look forward to your next stay.

10/10 Excelente

SHELLY

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de HeathB, el 5 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Heidi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de HeathB, el 29 ene. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice facility
Se hospedó 1 noche en enero de 2024
Respuesta de HeathB, el 23 ene. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. We look forward to your next stay.