There are several issues at this property that need attention. Our stay was short so we were able to work around these issues, however, had our trip been scheduled for longer, I would have left. Here are the issues that we encountered that should be rectified:
1. Ice maker and water dispenser in the fridge does not work properly. Water pours out but it is very slow. We had to grab the ice by opening the freezer because it would not dispense the ice.
2. The downstairs toilet would flush some of the time but not always. My fiancé owns a construction company so he fixed it a few times before we gave up on doing that, after all we were on vacation
3. Heat, when we arrived it was 55 degrees in the house. All the heaters were turned down so low that it took all night and running both fireplaces before it warmed up the home. After a long day of travel, it would have been nice to walk into a warm cozy place
4. The wood supply, while you did a good job of addressing this issue, it was still something that we had to work through. It would have nice to have that full stocked before our arrival
5. The entry door does not stay latched unless locked. We found this out the hard way when we couldn’t understand why it wasn’t staying warm, come to find out the door blew open because it wasn’t locked
6. Upstairs shower is a big pain, it just keeps turning and turning so it was very difficult to find the correct temperature and then to get both shower heads warm at the same time was nearly impossible. We only got that to work properly once
All the issues listed above were inconveniences, however, the hot tub is a big concern and the reason in which I am reaching out to you. A property with a hot tub was one of the top requirements we had and part of the reason we chose this property.
We didn’t make our way to the hot tub until Friday morning only to be completely appalled by the condition of the tub. Upon entering we looked down at that the intake filters to find large amounts of debris stuck to the filter. Particles of who knows what, were floating all over the tub. We pulled one filter out and were planning to clean it, but the smell was so bad that my fiancé began to vomit.
That hot tub should not be used until a full drain and cleanse is done!
Reflecting on our stay, I did not receive the experience I expected due to the issues at this property which did affect our vacation.