Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were 6 adults and 1 child in this home & our stay was amazing overall!!!!! We love the quietness, security, location, & of course the exclusivity of the private beach. Our beds were comfortable with the exception of the master suite bed...was TOO firm for my parents, no give whatsoever so they had to move to the double queen room which was much more comfortable for their preference. The only downs I would say is that the house itself & several pieces of furniture could use a good cleaning. It's distasteful for the price of staying in this home & for my level of cleanliness (I am NOT ocd, I just like things not spotted). I understand wear & tear but the fees should include enough for a good spot cleaning of the chairs & sofas at least The beds were beautifully clean & fresh!! We didn't have use of the elevator (we had no prior notice of this) which wasn't optimal for our older guests to get to the master bedroom on the 3rd floor. A little bit better stocked previous houses I've stayed in, in this neighborhood the kitchen had more small appliances, seasoning, sugar/subs, trash bags. Lastly, contact with the customer service. In my previous stays, I was able to contact the customer service of the company through both text & email & got an immediate response. I sent an email to vacation haven about the loose guardrail on the top level of stairs & never got a reply...but when I asked about getting an extended checkout I got a quick no lol...even though I could clearly see there were no guests coming in right after us. So just an overall consistency in getting help. With ALL of that said, I would stay in this home again!! The pros definitely outweigh the cons bc to me the cons are not deal-breakers...just things I would hope you all can improve for your next guests. LOVE the easy check-in, check-out process. All of my guests would stay again so THANK YOU