2/10 Terrible
Karen S.
8 sep. 2025
No le gustó: Limpieza
I have rented mostly Galveston beach homes for 15 years and have had incredible stays. My stay at the Salty Texan was a living nightmare from beginning to end. It started w/BeachBox cheating me out of my extended stay because THEY did not process the last payment AFTER they said “I was all set”.We were invaded by German roaches and two other species of roaches all over the kitchen, crawling over our food while preparing it, dropping from the ceiling onto food on the stove, fleas and ants in all the beds biting/stinging us. The exterminator came on Friday and sprayed the baseboards but the roaches continued to come out of the wall outlets, sink and bathroom drains the entire stay. I killed 22 roaches on the floor Friday morning. I spent the majority of my stay killing roaches and preparing meals inside the refrigerator even after the exterminator left. We don’t have any pets. The exterminator promised to come back on Saturday at 9:00 am on Saturday to spray again. He never showed up.My son’s family left on Saturday because they & their small children had bites all over. This was a horrific never-ending unsanitary, uninhabitable experience, and I want to file for a refund from Beach Box. I’m attaching videos & photos and will gladly give you the full complete story but I’m almost out of characters. I’m seems I'm unable to attach videos here but please check my in inbox communications w/Beach Box. All they cared about was getting me out at 11:00 am Sunday. Never again!
Karen S.
Se hospedó 3 noches en septiembre de 2025
