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Opiniones de Lough Eske Castle

5 out of 5
Lough Eske Castle
Lough Eske, Donegal Town, County Donegal, Donegal, Donegal

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 496 de 633 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 84 de 633 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 633 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 633 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 633 opiniones" "

9.6/10

Limpieza

9.6/10

Servicio y personal

9.4/10

Servicios

9.4/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2019
Respuesta de Donal Cox, General Manager, el 16 may. 2019
Dear Traveler, Many thanks for your 10 out of 10 rating, I hope we have the pleasure of welcoming you back to Lough Eske Castle in the near future. Best regards, Donal Cox General Manager

10/10 Excelente

Cindy

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing staff!!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Dónal Cox, el 29 abr. 2024
Dear Cindy,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comment in relation to our staff is greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Angela, Hartsdale

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing!
Se hospedó 2 noches en abril de 2024
Respuesta de Dónal Cox, el 29 abr. 2024
Dear Angela,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a beautiful property! The room was amazing and comfortable! The food was delicious in the pub.
Se hospedó 1 noche en abril de 2024
Respuesta de Dónal Cox, el 25 abr. 2024
Dear Michael,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Kenneth

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sean and all the staff were over the top friendly and accommodating. The level of service was incredible.
Se hospedó 1 noche en abril de 2024
Respuesta de Dónal Cox, el 23 abr. 2024
Dear Kenneth,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your stay, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful dining options. Amazing staff beautiful grounds. Take the time and use the bikes provided to bike around the grounds. Sit by one of the fireplaces, and have Guinness. Donegal a beautiful area to explore.
Se hospedó 1 noche en abril de 2024
Respuesta de Dónal Cox, el 18 abr. 2024
Dear Steven,Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful stay, kind staff. Take some time to walk the property - lovely!
Se hospedó 1 noche en abril de 2024
Respuesta de Dónal Cox, el 18 abr. 2024
Dear Jennifer,Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Angela

Viaje en pareja
Service from bar, restaurants, reception and door staff couldn’t be faulted. The restaurants had Suberin food at sensible prices. Many bars to choose from each with their own atmosphere. The grounds were well maintained and lively walks to be had. Just one tiny thing but, please put everyday tea bags in rooms and replenish daily. Had to ring for tea bags every day. However, would go back in a heartbeat and we will
Se hospedó 2 noches en abril de 2024
Respuesta de Dónal Cox, el 8 abr. 2024
Dear Angela,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We apologise for the disappointment you experienced with the lack of tea bags in your room. We regret that we missed the mark on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement. We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Caoimhe

Se hospedó 1 noche en marzo de 2024
Respuesta de Dónal Cox, el 23 abr. 2024
Dear Caoimhe,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your stay, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Steve

Viaje en pareja
Le gustó: Condiciones de la propiedad
Great stay, looked after by fantastic staff
Se hospedó 3 noches en marzo de 2024
Respuesta de Donal Cox, el 28 mar. 2024
Dear Steve,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

2/10 Terrible

John

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Recently stayed here 1st time 2 nights. Not really centrally located must take several dark roads many filled with potholes and some unsafe road conditions to drive back-and-forth to the center of town were the pubs and restaurants are. Had to take a taxi back-and-forth to town even though it's less than three or 4 miles they charge you $15 euro each way which comes out of 17 or 18 American US Cleanliness of the room needed a lot to be desired rug was dirty and they didn't refill the soaps or things that were necessary. After my first night things were not replenished they charged a fortune to have my laundry done almost 3, American dollars to wash a pair of underwear and shirt you up to $ 5. Staff in the breakfast we're probably one of the best, the hostess, especially she got it !!! the front desk staff seem to be not experienced, and management didn't seem to be able to watch over them , when you called from your room with simple requests , the phone rang and rang unanswered and rang and rang. . Over priced with construction going on during my stay, even though they said, there wouldn't be see the pictures, also even though the parking was convenient and I believe free, still you had to lug your own luggage across the field and stone patios to get to your car not worth it stay in town if you can.
Se hospedó 2 noches en marzo de 2024
Respuesta de Donal Cox, el 28 mar. 2024
Dear John,I would like to extend my sincerest thanks to you for taking the time to provide us with such valuable feedback.Please accept my apologies, as I can clearly see that there were some aspects of your stay that fell short of meeting your expectations, along with some operational oversights that most definitely need addressed. As you mentioned on your comments, Lough Eske Castle Hotel, is a luxury country hotel, that although conveniently located near Donegal Town, it does require a short drive through the forest and fields in order to reach our main entrance. We believe this short drive to compensate for the beautiful setting and surroundings you encounter once you reach the castle. Nevertheless, I believe of utmost importance for our reservations team to provide information about the need for the arrangement of transportation at an additional cost if you are not arriving on your own vehicle. I will most certainly address this with our Reservations agents. Among the issues you experienced, the ones that caused me most concern were the cleanliness oversights you mentioned. These have been of much discussion with the corresponding departmental manager, and we will personally take every necessary action for an issue of this nature not to reoccur in the future. Please rest assured that the same process will take place to address the issues you encountered with the Front Office services. I would like to reiterate my apologies in reference to the construction taking place at the moment. It is with the best of our intentions that we have initiated a building extension project, which will host 25 new suites, and which we believe will be of great benefit to our guests and their experience enhancement. During this time, we are making every effort to allocate our guests rooms away from any disturbance. From what I can see, the room you stayed in should have not experienced any, as located far from such. Please accept my sincerest apologies if your stay was at all affected by this ongoing construction. Once again, I am truly sorry that we did not meet your expectations during your stay on this occasion. Please be assured that your feedback has been taken seriously, and we are committed to making improvements to ensure that all future guests enjoy a faultless experience at Lough Eske Castle Hotel.We look forward to welcoming you back soon. Warm Regards, Donal Cox,General Manager

10/10 Excelente

Rebecca

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Denise

Viaje familiar con niños
Le gustó: Limpieza y servicios
Everything was great food service location
Se hospedó 2 noches en marzo de 2024
Respuesta de Donal Cox, el 26 mar. 2024
Dear Denise,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Mark J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very special
Luxurious
Se hospedó 1 noche en enero de 2024
Respuesta de Donal Cox, el 26 mar. 2024
Dear Mark JThank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Outstanding experiences! The staff, facilities and food were all excellent!!
Se hospedó 2 noches en enero de 2024
Respuesta de Donal Cox, el 26 mar. 2024
Dear Robert,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Martin

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
The staff were excellent. Professional and friendly. Breakfast was absolutely excellent as were the staff serving at breakfast. Reception were also excellent.
Se hospedó 1 noche en enero de 2024
Respuesta de Donal Cox, el 26 mar. 2024
Dear Martin,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments in relation to staff and breakfast are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

Judith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel
Absolutely fabulous stay, stay are so friendly and accommodating, food and facilities are first class, thoroughly recommend this beautiful stay
Se hospedó 1 noche en enero de 2024
Respuesta de Donal Cox, el 26 mar. 2024
Dear Judith,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments in relation to staff, and your meal are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

8/10 Bueno

rosemary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

david m

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked everything
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kerry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hot but festive
Hotel was decorated very festively. Gorgeous Christmas trees everywhere. Bedroom was huge, bed was comfortable but the bedroom was SO warm, it was at the point of being uncomfortable. There was no option to cool it properly. Apart from this it was good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Donal Cox, el 26 mar. 2024
Dear Traveler,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We're truly sorry to hear that your room was too warm, as providing exceptional service and comfort to our guests is our top priority.Regarding the issue you mentioned about the heat in your room, we sincerely apologise for any inconvenience caused by the temperature regulation in your room.Rest assured; we have already addressed this issue with our team to ensure they are promptly resolved for future guests.We are thrilled that you enjoyed your experience, your kind comments in relation to your room, and our Christmas decorations are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal
Ok stay, should be a 4 star at best.
For a 5 star castle hotel they were lacking 5 star castle experience. We stayed in multiple 5 star Castles and this was our least favorite from the check in and customer service follow through, to the breakfast. All was lacking the special touches that the other hotels in comparison offered wothout prompting. The room was plain and simple.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Donal Cox, el 26 mar. 2024
Dear Traveler,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We regret to hear that your stay did not meet your expectations. I am truly sorry that we did not meet your expectations during your stay on this occasion. Please be assured that your feedback has been taken seriously, and we are committed to making improvements to ensure that all future guests enjoy a faultless experience at Lough Eske Castle Hotel.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Gerald

Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Colin

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Justine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Emily

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The experience was lovely from start to finish. We were traveling with kids and they did an excellent job for families. The food was fantastic and everyone was very friendly.
Respuesta de Donal Cox, el 26 mar. 2024
Dear Emily,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

10/10 Excelente

J

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Ciaran

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limited dining options. Breakfast: some of the food was too cold.
Respuesta de Donal Cox, el 26 mar. 2024
Dear Ciaran,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.Firstly I would like to apologise for your food being cold. This issue has been in discussion with the team, and we will personally take every necessary action for an issue of this nature not to reoccur in the future. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager

8/10 Bueno

Ashling

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Roy

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Jonathan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

David, Orland Park

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the most beautiful and romantic hotels my wife and I have ever stayed in. Would highly recommend to anyone visiting Donnegal Ireland to enjoy their stay at Lough, Eske, Castle.
Se hospedó 5 noches en octubre de 2023
Respuesta de Dónal Cox, el 23 oct. 2023
Dear David,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.I am delighted to hear that you and your wife had a wonderful time at the castle. Your recommendation is truly appreciated.I hope we can welcome you back to the castle again in the near future.Best Regards,Dónal CoxGeneral Manager

4/10 Malo

Stacy

Le gustó: Limpieza y servicio y personal
Our room was extremely hot and rather unconfortable. Phone didn’t work. Really disappointing for the price and hopes for a castle experience .
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Denise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful!!!! We had an amazing time… and the live music was a special treat in the bar
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lucy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything about the Lough Eske Castle! The staff was friendly, and helpful! The dinner we had at the restaurant was delicious! They have a fully stacked bar. We really enjoyed the pool, sauna, steam room, and jacuzzi. Would definitely stay here again!!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Laura

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel but room needed updating.
The hotel was beautiful and we did enjoy our stay, the people were all very gracious and helpful. Our particular room was outdated. Holes in the carpet and the bed itself was fraying on the floor and not comfortable. No air and no windows. They said if we were warm to open the French doors which didn’t have screens and the blackout shades blocked the air, Bathroom and storage fantastic.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Dean S.

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely property with great staff, good food, fantastic breakfast and pool.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

VIJAY

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Shayla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jose

Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Amber

Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Tired feeling place. Not up to five star standard.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Pam

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our stay at the castle!!! It was gorgeous, comfortable, and spacious. I ordered champagne and a bowl of fruit for our room prior to our arrival. Both were waiting for us as we entered the room. Our car was parked by a professional attendant and our luggage delivered to our room!
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Blown away by the service and overall hotel quality.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Christina

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The epitome of Irish luxury tucked just far enough away from the city centre. A must stay in the Northern area. Beautiful grounds, wonderful staff, delicious food, and on-point amenities.
Se hospedó 1 noche en agosto de 2023