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Opiniones de Penta Hotel

3 out of 5
Penta Hotel
15-16 Palace Terrace, Queens Promenade, Douglas, Isle of Man

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 24 de 39 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 11 de 39 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 39 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 39 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 39 opiniones" "

9.4/10

Limpieza

8.8/10

Servicio y personal

7.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 2 noches en abril de 2024

4/10 Malo

Joe

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
This is a rundown hotel with good cleanliness. During our stay, it had ongoing building work. There was scaffolding outside, not only blocking the sea view but also posing safety concerns. However, the hotel did not disclose this condition and still charged for the non-existent 'sea view.' Based on this, I can't trust this hotel chain.
Se hospedó 2 noches en abril de 2024
Respuesta de Tim Baggaley, el 14 abr. 2024
Dear Joe,Thank you for the feedback. I apologise re the scaffold, the works were all supposed to be completed but a combination of bad weather which has delayed the availability of trades.I hope we can welcome you on another occasion and would ask that you make contact with me and I will upgrade.It would be good to re-establish your faith in the Penta.Best regards,Tim BaggaleyGeneral Manager

10/10 Excelente

GRAHAM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Large & clean rooms, free cereals & toast, kettle in room, shirt walk to town.
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

imelda

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Gym comp in IOM
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Theresa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Penta was spotlessly clean. Large room & en suite. Was unmanned most of the time but was easy to communicate with manager & sister hotel, when required. Limited, free continental breakfast, was unexpected (other than what we read in previous reviews) Would've loved a bar on site but were able to use the sister hotel. Comfortable stay. Fair walk to centre of Douglas but not a problem.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Duncan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyed
Excellent value for money. We were 5 friends with 5 rooms and I heard no complaints. One of our party had difficulty walking so would have welcomed a hotel nearer Douglas centre, but the Penta is walkable from the centre if fit, otherwise buses run up and down the promenade. A shorter walk the other way gets you to the electric railway north. I plan to return.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

G

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Arttu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Siisti hotelli
Huoneeni oli tilava ja siisti. Rakennus oli vanha, mutta huone oli remontoitu nykyajan vaatimukset täyttäviksi. Rappuset huoneeseen oli tosin kapeat (mutta hissikin oli). Aamupala oli ilmaiseksi hyvä (muroja, jugurttia, paahtoleipää, mehua, teetä ja kahvia). Respa oli auki vain aamuisin. Muina aikoina sitä hoidettiin etänä läheisestä hotellista, joka oli ihan toimiva järjestely. Aulassa oli puhelin, jolla etärespaan sai helposti yhteyden.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent accommodation,relaxed place
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

KARL

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice stay waa able to check in early as I was attending a wedding.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitely coming back
Lovely hotel, nice clean comfortable room. Continental style breakfast, plenty to eat and drink. Ship was cancelled, we had no reservations booking an extra night (other guests did the same)
Se hospedó 5 noches en septiembre de 2023

8/10 Bueno

BRIAN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location, friendly staff, easy parking.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Dawn, Liverpool

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely 3 star hotel, we had an attic room with sea views, very spacious and the en-suite was newly refurbished with great water pressure making the shower very efficient. The lift was small but efficient, not a suitable place for people with mobility issues as the step up to the front door were steep, we struggled sometimes after a days walking. Convenient for the city of Douglas and we bought 5day tickets (Go explore) for the buses trams, electric and steam trains and entrance to museums so we were able to explore the island. The transport was always on time. The area was very clean as was the hotel. The light breakfast was adequate for our needs and the staff were very attentive and helpful. We will be back.
Se hospedó 7 noches en septiembre de 2023

8/10 Bueno

Geoffrey

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Evan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Ronald

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great time and the penta was an excellent place to stay for access to all that we needed during our stay
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Victoria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay with friends
Nice hotel, reasonable prices, everything you need and friendly staff.
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Jason

No le gustó: Limpieza, servicio y personal, servicios
No greet and welcome no bar no restrant false advertising left a day early had to pay taxies to get to town centre there and back told ud we had sea view and we a brick wall had to eat out waste of money asked for a refund no answer again Got ingnored terrable exsperiance never again
Se hospedó 3 noches en agosto de 2023
Respuesta de Tim Baggaley, el 7 ago. 2023
Hi Jason,Thank you for the feed back, I am sorry you didnt enjoy your stay. You spoke to me to tell me you were leaving a day earlier but never mentioned any of these points.To confirm you didnt confirm or pay for a sea facing room and we dont advertise restaurant, bar or courtesy shuttle facilities at the Penta, Best regards,Tim BaggaleyGeneral Manager

8/10 Bueno

Kerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overnight at the Penta Hotel
The hotel is beautiful, clean and the rooms a good size. Bathroom was spotless and again a good size that included a full size bath and shower. The only thing I can say and this is obviously a personal preference is the bed is far too hard, if you like a very firm mattress you'd love it, if you prefer anything with a bit of softness then theyre not for you. But overall i would recommend this hotel. I never had breakfast (my choice) so i can't say about that. Value for money it is well worth it, and youre across from the promenade
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Amelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Art Deco gem.
We loved the Art Deco decor in the entrance hall. The room was big. Great location. Managed to get a parking space close by each day. Really good shower. Good price
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Communication before we checked in was excellent including bus instructions. We checked in on a Friday evening and the check in was unmanned but done via a hotel phone. The room was large and clean and could have easily accommodated a couple of comfortable chairs (which sadly it did not). The shower was good but the bed doonas/duvees were two singles. The shower was good (but was 'in bath' so not good for those with mobility problems). The view from our room (which had lots of windows) was nothing great. The complimentary breakfasts were basic. The location is a couple of Kilometers north of the town centre but there were a few local restaurants and bars (The Terminus is a good one). Overall good.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Andrew

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value
Best value in Douglas. Our Group have stayed here for a number of years and will do so again for our trip next year.
Se hospedó 5 noches en junio de 2023

10/10 Excelente

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice spacious room on the top floor. Big bathroom and lots of storage. Very clean. Bed is a bit small, especially for the size of the room, but definitely comfortable. It's a little dated and old fashioned, but in a good way. It doesn't feel like one of a hundred identical hotels. No pretentions, just a very good, comfortable place to stay.

10/10 Excelente

Francesca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was easy to get to from the airport with the bus stop just ouside. Check in was easy and quick. Room was big and clean. Good size bathroom with powerful shower.

10/10 Excelente

Shaun, Edgerton

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
What an awesome place! We took our Holiday in Douglas and needed a hotel on the promonade for the final night before our ferry. This hotel was amazing! We had room 16 with a perfect view of the harbor. The room was comfortable, clean and check in was quick and easy. I would easily recommend this place to anyone needing a room.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Astha

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It’s an amazing hotel. Our stay was very comfortable and staff was nice. We checked in at 12am and staff was very helpful.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Pamela

Se hospedó 1 noche en abril de 2023

10/10 Excelente

lucy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel
Lovely hotel, the room was spacious and nice and clean. They offer a complimentary breakfast which was nice. It's in a great location a short walk from town and public transport links which allow you to explore the island. Good value for money.
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Stuart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice hotel with good size rooms no problems with anything in the room and nice buffet style complementary breakfast the staff were nice and helpful The only thing I would pickup on is that the carpet in my room had some stains and could do with replacing but overall really happy and good value for money and would happily stay again.
Douglas promenade
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Terence

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Didn’t like the heat and the lack of ventilation in corridors, etc. No hot water when I showered early evening. Otherwise very happy.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, clean room hotel in good location. Although should you travel to the island by boat as a foot passenger on the ferry i recommend getting a taxi from the sea terminal if you can't walk far
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice & clean. Would stay again. The only bad thing was the lift. It was very small.
Se hospedó 3 noches en julio de 2022

8/10 Bueno

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Aidan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic
Amazing hotel, really friendly and helpful staff. Rooms clean and large, perfect for a trip away.
Se hospedó 4 noches en mayo de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Comfortable
Wifi didn't really work, toilet didn't flush amd we were given one big towel between us. You had to call through to another hotel if you needed anything and wait for someone to come which we weren't used to. The staff member who checked us out could have been a bit more friendlier and talkative to ask how the stay was etc instead of a quick ok when handing the key back. Otherwise everything was there we needed and we had a comfortable nights sleep.
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020