Paquetes Vacacionales Incluyen Hotel y Vuelo a Centro de Montgomery

Servicios y también yo tenía todo pagado y aún me cobraron 100 dólares más al llegar a mi check in

This hotel appeared to be very new. I checked in later in the evening and they were booked. Check-in was great. I went to my room to get settled and my kids started noticing ants were all over the room, all in our bed, ceiling, and appeared to be coming from the window. I went down to ask the staff at the front if they could move us to another room. He was not helpful at all. He said they were booked and could not provide another room. I asked if the room could be sprayed by housekeeping or if he had ant spray I would spray it myself. He said no one was there to help and he didn't have ant spray. I asked what he suggested that I do because my daughter was allergic to ant bites. She was already breaking out from a bite on her toe. He told me to go to another hotel and he could refund my money. I told him that was fine and asked for a refund. He then told me he could not give me a refund. He was not helpful at all and was a bit rude. He did tell me to come back the next day and speak to Adam, who I am assuming was a manager. I did go back the next day and speak to Adam. He was super kind and very apologetic. He was willing to give the refund and even went to say if I would give them another chance in the future I could call and he would personally go check our room before we check in. I was very appreciative of him how well he responded. I did get a refund. I would definitely give them another try in hopes the ants are taken care of.

Our room smelled like weed, blankets were stained, pillows looked nasty. My daughter's had a room and there was food that was never cleaned out of their fridge. Our bathroom ceiling had mold. There was no remotes and staff cldnt get us more towels because housekeeping had left for the day. It was nasty