6/10 Aceptable
Michael F.
2 nov. 2025
Le gustó: Limpieza
Received numerous phone call and email reminders about our vacation starting the week before our arrival. These were from the management company. At 4:51PM, the day of our arrival, received another call from management company that there was a hot water issue but it could be easily remedied if we kept the kitchen faucet at all cold or all hot.When we arrived at 5:20, check-in is at 3:00PM, we found a note from Debbie, the care-taker of the property, that the on-demand hot water heater had been tripping “ for the last few days” and that whenever we needed hot water we would have to do a reset. The reset was in the bathroom closet. Well, Debbie landed up giving me the owner’s number to find out how to reset it. So, for our entire stay of 3 nights, any time we needed hot water, we had to reset the water heater.Debbie was WONDERFUL! She supplied us with fishing tackle and fire wood, even helped us as much as she could about the hot water issue.Numerous phone calls made to property management company with no response. Finally, they responded by email:“ I’m truly sorry for the inconvenience you experienced with the hot water during your stay. We completely understand how frustrating that must have been.Please know that we’re currently working closely to address this issue and ensure it doesn’t happen again for future guests.We really appreciate your patience and understanding.Best regards,GabrielleFUTURE GUESTS? What about US and the money we paid you? Zero discount.
Michael F.
Se hospedó 3 noches en octubre de 2025