Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 528 de 1004 opiniones" "
10 - Excelente
528
Puntuación de 8, es decir, Bueno. Basada en 308 de 1004 opiniones" "
8 - Bueno
308
Puntuación de 6, es decir, Aceptable. Basada en 100 de 1004 opiniones" "
6 - Aceptable
100
Puntuación de 4, es decir, Malo. Basada en 44 de 1004 opiniones" "
4 - Malo
44
Puntuación de 2, es decir, Terrible. Basada en 24 de 1004 opiniones" "
2 - Terrible
24
9.0/10
Limpieza
9.0/10
Servicio y personal
8.6/10
Servicios
8.4/10
Condiciones de la propiedad
8.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Octavio H
Viaje familiar
14 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Octavio H
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 15 dic. 2023
Thank you for the great review!
8/10 Bueno
Manuel
22 jul. 2023
Manuel
Se hospedó 2 noches en julio de 2023
Respuesta de Best Western Management , el 23 jul. 2023
Thank you for taking the time to leave a review! We hope you enjoyed your stay and we hope to see you on your next Durango adventure!
10/10 Excelente
David, Colorado Springs
10 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gentleman at front desk was super helpful and professional
David
Se hospedó 1 noche en julio de 2023
Respuesta de Best Western Management , el 11 jul. 2023
We're so glad to hear you enjoyed your stay and the front desk agent was helpful. We appreciate you taking the time to complete a review and hope to see you on your next Durango adventure
10/10 Excelente
Raul A
20 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place
Raul A
Se hospedó 1 noche en junio de 2023
Respuesta de Faith, el 21 jun. 2023
We appreciate your feedback. We think our place is nice as well. Hopefully we see you again soon.
2/10 Terrible
Leobardo
Viaje familiar
16 jun. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Mucho ruido no descanse agusto me tuve que salir un día antes porque un aire acondicionado hacía más ruido que el tren
Leobardo
Se hospedó 3 noches en junio de 2023
Respuesta de Best Western Management , el 18 jun. 2023
Lamento escuchar que su estadía no estuvo a la altura. Informaré al equipo de mantenimiento sobre los problemas que encontró para no tener estos problemas en el futuro.
10/10 Excelente
Cliente verificado
Viaje familiar
6 ene. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 6 noches en diciembre de 2022
Respuesta de Faith, el 8 ene. 2023
Thank you for taking the time to leave us a review.
8/10 Bueno
Irene
25 jul. 2022
Irene
Se hospedó 3 noches en julio de 2022
10/10 Excelente
Yosbel
Viaje familiar
24 ene. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy excelente
Yosbel
Se hospedó 1 noche en enero de 2021
Respuesta de Jarrod Front Desk Manager, el 27 ene. 2021
Thank you for the review!
8/10 Bueno
Cliente verificado
4 ene. 2021
Cliente verificado
Se hospedó 1 noche en diciembre de 2020
Respuesta de Jarrod Front Desk Manager, el 5 ene. 2021
Thank you for the review!
10/10 Excelente
Yvonne, Santa Rosa
Viaje familiar
1 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Yvonne
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 1 may. 2024
Good morning Yvonne, thank you for the review. Thank you for enjoying our location and leaving a review about it. We work hard to keep everything nice and convenient to our guests! Have a good day :)
8/10 Bueno
Stephanie
Viaje en pareja
1 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close location to the Durango railroad, good location to walk to shops, and restaurants. The free breakfast and happy hour is such a bonus. They have a pool, hot tub, and laundry area.
Stephanie
Se hospedó 2 noches en abril de 2024
Respuesta de Front desk, el 1 may. 2024
Good morning Stephanie, thank you for the review. Our staff works hard to keep up with guest standards and keep our amenities clean for guests. If you need anything feel free to call. Have a good day!
8/10 Bueno
Willy
29 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Willy
Se hospedó 2 noches en abril de 2024
Respuesta de Front desk, el 1 may. 2024
Good morning Willy, thank you for the rating. We appreciate you and would love to see you back at the hotel. If you have any questions feel free to reach out. Have a good day!
10/10 Excelente
Gerardo
28 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was real nice
Gerardo
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 28 abr. 2024
Good morning Gerardo, thank you for the review! Reviews like this remind our staff they are keeping up with guest standards! Hopefully we see you again. Have a good day!
10/10 Excelente
barb
Viaje en pareja
28 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
excellent happy hour, accommodating front desk, great breakfast, pool and hot tub were perfect
barb
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 28 abr. 2024
Good morning Barb, thank you for the review! Reviews like this remind our staff they are doing a great job keeping up with guest standards! Hopefully we see you again. Have a good day!
10/10 Excelente
Eric
Viaje de negocios
23 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Indoor pool
Eric
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 24 abr. 2024
Good morning Eric, We appreciate the review! We are glad you enjoyed our indoor pool and hot tub. Our team works hard to meet guest expectations! If you have any questions please feel free to reach out! Have a good day.
8/10 Bueno
Thomas, McDonald
Viaje en pareja
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
like
Thomas
Se hospedó 2 noches en abril de 2024
Respuesta de Front desk, el 22 abr. 2024
Good morning Thomas thank you for the rating and review. We work hard to keep up with guest standards! If you have any questions please feel free to reach out! Have a good day.
10/10 Excelente
Betty
Viaje familiar
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So close to everything in Durango, wonderful staff, and beautiful hotel with yummy, hot breakfast. Only wish I'd had time to use the pool/jacuzzi! Draw back was all the construction going on around the hotel and in town. Should be even better once that's over and done with.
Betty
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 21 abr. 2024
Good morning Betty, thank you for the review! Reviews like this remind our staff that they are doing the best they can keeping up with current and future guest standards. Our pool/jacuzzi will be undergoing reservations near the end of this year. Hopefully when we see you again you can have an even better experience with our pool/jacuzzi! We hope you have a wonderful day.
10/10 Excelente
Alicia
21 abr. 2024
Le gustó: Limpieza
Alicia
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 22 abr. 2024
Good morning Alicia, thank you for the rating. Our staff work hard to keep up with our guests and their standards! If you have any questions please feel free to reach out! Have a good day!
10/10 Excelente
Laura
17 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff kindly let me check in and park before the room was ready. I was very happy to have a small balcony. The breakfast was lovely. I enjoy being able to walk into downtown from this hotel.
Laura
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk , el 18 abr. 2024
Good morning thank you for the review. Reviews like this help our staff know they are doing a great job keeping up with all guests standards! We try to accommodate all our guests. We enjoyed having you and hope to see you again! Have a good day!
10/10 Excelente
Eileen
Viaje familiar
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel, excellent service, just the first floor doesn't have privacy, it is right there to the street. Little balcony with no any fence, you feel in the front garden with not protection
Easy to fix!!
Eileen
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 15 abr. 2024
Good morning Eileen, thank you for the review! Reviews like this help staff know we are doing our best to meet guest expectations and what we can do to improve for future guests! If you have any questions feel free to call. Have a great day!
10/10 Excelente
claudia
Viaje familiar
12 abr. 2024
Love this place! 3rd time here!
claudia
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Management , el 13 abr. 2024
Thank you for taking the time to leave a review! We are glad to hear you continue to enjoy our hotel! We hope to see you again soon!
10/10 Excelente
Leisha
Viaje familiar
11 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property had wonderful personnel and amenities! We greatly enjoyed our stay!
Leisha
Se hospedó 4 noches en abril de 2024
Respuesta de Front desk, el 11 abr. 2024
Good morning Leisha! Thank you for the review. Reviews like this let us know our staff is doing great at upholding current and future guest standards! If you have any questions please feel free to call! Have a great day.
10/10 Excelente
Brian
Viaje familiar
20 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was great! Happy Hour was nice to have!
Brian
Se hospedó 4 noches en marzo de 2024
Respuesta de Front desk, el 20 mar. 2024
Good morning Brian, thank you for the review. We hope you consider staying with us again the the future. Please feel free to contact us if you have any question. Have a great day!
10/10 Excelente
Amy
Viaje en pareja
7 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it! Super clean, quiet, comfy beds, pillows. Great room, pool, hot tub. Staff was friendly, offered great service! Happy hour, buffet beakfast, in historic downtown so walking to shop or eat was really nice. Excellent stay!
Amy
Se hospedó 2 noches en marzo de 2024
Respuesta de Best Western Management , el 7 mar. 2024
Thank you for leaving a review! We appreciate your feedback and hope you come to see us again soon!
10/10 Excelente
Karina
Viaje en grupo, Viaje en pareja, Viaje familiar
26 feb. 2024
Property is fine, its the construction by the building, makes it difficult to walk to downtown
Karina
Se hospedó 2 noches en febrero de 2024
Respuesta de Front desk, el 26 feb. 2024
Good morning Karina, thank you for the review! With this information we will continue to work harder to satisfy our current and future guests! We hope the construction finishes soon and hopefully we see you again. Have a good day!
4/10 Malo
Kristy
Viaje en pareja
19 feb. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Parking lot was a mess. If you are a light sleeper skip thos one. Also make sure not to forget anything in your room the staff will steal it.
Kristy
Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk, el 25 feb. 2024
Thank you for the review Kristy, On behalf of our entire team I would like to apologize for your experience at our hotel. I can assure you our staff members do not steal guests items that were left behind. The circumstances were a little different in your case as our housekeeping staff went to lunch before informing the front desk that they recovered your jacket from your room. It was returned in an untimely manner which we do sincerely apologize for. We are working more closely with our housekeeping staff to ensure this never happens again.
6/10 Aceptable
Toni
Viaje de negocios, Viaje familiar
3 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was ok I'm thankful that the receptionist ended up somehow forgoing the incidental charge but it wasn't without her taking forever to give us my room at 6 in the morning after I repeatedly told her I made the reservation on Expedia. I told her over and over that it was for the previous day not for Friday but she some how couldn't find it and eventually found it after having me wait for 20 minutes after It was a long day and if it wasn't necessary, if she could have not charged me for incidentals ine first place why even mention it?? I don't want to use the "R" word, but......anyways nice clean place the view of that mountain for someone from the city like me was glorious !
Toni
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Management , el 3 feb. 2024
I am sorry to hear that your check in experience was not as expected. It is our hotel policy for all reservations paid through third parties to take an incidental card on file without any holdings. In this instance your reservation had not been added to our system automatically so our desk agent had to manually enter it. This includes your information as well as Expedia's information and an incidental card. Without this information our system will not allow a person to be checked in.
8/10 Bueno
Gina
24 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was extremely helpful
Gina
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front desk, el 24 ene. 2024
Thank you Gina for the good review. We hope we exceeded your expectations. Please let us know anything we need to improve on for future stays! Have a great day.
10/10 Excelente
Christina
19 ene. 2024
Christina
Se hospedó 1 noche en enero de 2024
Respuesta de Front desk, el 21 ene. 2024
Christina, thank you for your rating! It helps us improve our stays for future and current guests! If you have any questions or concerns please feel free to reach out. Have a good day.
10/10 Excelente
William
Viaje en pareja
19 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
William
Se hospedó 3 noches en enero de 2024
Respuesta de Best Western Management , el 20 ene. 2024
Thank you for taking the time to leave a review! We hope to see you again soon!
10/10 Excelente
Brad
12 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Brad
Se hospedó 1 noche en enero de 2024
Respuesta de Front desk, el 14 ene. 2024
Thank you for staying with us ! We appreciate your feedback it helps insure every guest including yourself has a wonderful stay!
10/10 Excelente
Chloe
7 ene. 2024
Chloe
Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 27 ene. 2024
Thanks for taking the time to leave a review!
8/10 Bueno
Candice
3 ene. 2024
Candice
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front desk, el 23 ene. 2024
Good morning Candice! Thank you for your review. Help us improve stays by telling us what we did good or what we can do better for any future stays! Have a good day hope we see you again!
4/10 Malo
Denise
Viaje familiar
1 ene. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Denise
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front desk, el 7 ene. 2024
Good morning, thank you for your feedback we find it important to help improve current and future stays! We sincerely apologize that your stay wasn't up to your satisfaction. With this review we can do our best to help any future stays you have with us!
10/10 Excelente
Marcelo
Viaje en pareja
29 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service at the reception desk, unfortunately I don’t remember her name.
Marcelo
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 1 ene. 2024
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!
10/10 Excelente
Roxanne, Albuquerque
Viaje familiar con niños
28 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
💜
Roxanne
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front desk, el 7 ene. 2024
Good morning, thank you for the view! Your feed back helps improve current and future stays. We look forward to seeing you again with the same excellent service as your past stay!
10/10 Excelente
Billie
Viaje familiar
27 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Stay Ever Anywhere!
What a great stay in Durango. I would definitely stay in this hotel again. The staff is so professional and enjoy having you there. They are awesome with kids.
Billie
Se hospedó 3 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
We are so happy to hear you enjoyed your stay with us, and hope to see you and your kiddos again on your next travels!
10/10 Excelente
Harry
27 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Harry
Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
We appreciate your perfect review!
10/10 Excelente
Earl
Viaje familiar
24 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Earl
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
Thank you for the perfect review!
10/10 Excelente
Donna
Viaje familiar
23 dic. 2023
Le gustó: Servicios
Staff were very accommodating, happy to help with any request. Parking was limited but not terrible.
Donna
Se hospedó 3 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
We are happy to hear our staff exceeded your expectations!
10/10 Excelente
Brent
22 dic. 2023
Staff and guests were nice. Good breakfast.
Quiet for the most part
Brent
Se hospedó 5 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
Thank you for your feedback!
10/10 Excelente
Sophie
Viaje familiar
19 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sophie
Respuesta de Front desk, el 5 feb. 2024
Good morning Sophie, Thank you for the review! Reviews like this help us continue making every stay excellent for any future and current guest stays! Please feel free to contact us if you have any questions! Have a great day.
8/10 Bueno
Cory
19 dic. 2023
Cory
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon!
10/10 Excelente
Maria
18 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice next time I’ll get an indoor hotel room
Maria
Se hospedó 3 noches en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon in an inside room!
8/10 Bueno
Mary
Viaje familiar
18 dic. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Polar Express get away
The stuff was very friendly have nothing bad to say about that for sure. However, the rooms could use a more TLC. The bathroom sink was clogged would fill up to the rim once the water was turn on and the carpets were very dirty.
Mary
Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!
10/10 Excelente
Nathan
18 dic. 2023
Nathan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon!
8/10 Bueno
jeannine
17 dic. 2023
Le gustó: Condiciones de la propiedad
jeannine
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon!
8/10 Bueno
Michelle
Viaje familiar
17 dic. 2023
Le gustó: Limpieza y servicio y personal
Charming and Nice
It’s definitely an older hotel, but that’s part of its charm. It is well taken care of, clean, and staff is very friendly. Bed wasn’t super comfortable but it’s always hard to sleep somewhere other than your own bed. I would stay here again. I would recommend.
Michelle
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!
10/10 Excelente
Olivia
Viaje familiar
15 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great customer service
Claire at the front desk was amazing and made our check experience great, which set the tone for stay. Thanks!
Olivia
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 15 dic. 2023
We appreciate your feedback about our staff member!
8/10 Bueno
Harley
13 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Best Western Durango
Room was basic but relatively comfortable and was in a great location, very walkable to downtown Durango.
However our room had a balcony that overlooked the train yard, and an outdoor entrance, and had a connecting room, and was very loud at night and in the morning. We also couldn’t get very hot water in the morning for a shower.
Harley
Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 14 dic. 2023