Alberca techada y camastros

Opiniones de Best Western Plus Rio Grande Inn

2.5 out of 5
Best Western Plus Rio Grande Inn
400 E 2nd Ave, Durango, CO

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 528 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 308 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 100 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 44 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1004 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Octavio H

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 15 dic. 2023
Thank you for the great review!

8/10 Bueno

Manuel

Se hospedó 2 noches en julio de 2023
Respuesta de Best Western Management , el 23 jul. 2023
Thank you for taking the time to leave a review! We hope you enjoyed your stay and we hope to see you on your next Durango adventure!

10/10 Excelente

David, Colorado Springs

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gentleman at front desk was super helpful and professional
Se hospedó 1 noche en julio de 2023
Respuesta de Best Western Management , el 11 jul. 2023
We're so glad to hear you enjoyed your stay and the front desk agent was helpful. We appreciate you taking the time to complete a review and hope to see you on your next Durango adventure

10/10 Excelente

Raul A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place
Se hospedó 1 noche en junio de 2023
Respuesta de Faith, el 21 jun. 2023
We appreciate your feedback. We think our place is nice as well. Hopefully we see you again soon.

2/10 Terrible

Leobardo

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Mucho ruido no descanse agusto me tuve que salir un día antes porque un aire acondicionado hacía más ruido que el tren
Se hospedó 3 noches en junio de 2023
Respuesta de Best Western Management , el 18 jun. 2023
Lamento escuchar que su estadía no estuvo a la altura. Informaré al equipo de mantenimiento sobre los problemas que encontró para no tener estos problemas en el futuro.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2022
Respuesta de Faith, el 8 ene. 2023
Thank you for taking the time to leave us a review.

8/10 Bueno

Irene

Se hospedó 3 noches en julio de 2022

10/10 Excelente

Yosbel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy excelente
Se hospedó 1 noche en enero de 2021
Respuesta de Jarrod Front Desk Manager, el 27 ene. 2021
Thank you for the review!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en diciembre de 2020
Respuesta de Jarrod Front Desk Manager, el 5 ene. 2021
Thank you for the review!

10/10 Excelente

Yvonne, Santa Rosa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 1 may. 2024
Good morning Yvonne, thank you for the review. Thank you for enjoying our location and leaving a review about it. We work hard to keep everything nice and convenient to our guests! Have a good day :)

8/10 Bueno

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close location to the Durango railroad, good location to walk to shops, and restaurants. The free breakfast and happy hour is such a bonus. They have a pool, hot tub, and laundry area.
Se hospedó 2 noches en abril de 2024
Respuesta de Front desk, el 1 may. 2024
Good morning Stephanie, thank you for the review. Our staff works hard to keep up with guest standards and keep our amenities clean for guests. If you need anything feel free to call. Have a good day!

8/10 Bueno

Willy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Front desk, el 1 may. 2024
Good morning Willy, thank you for the rating. We appreciate you and would love to see you back at the hotel. If you have any questions feel free to reach out. Have a good day!

10/10 Excelente

Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was real nice
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 28 abr. 2024
Good morning Gerardo, thank you for the review! Reviews like this remind our staff they are keeping up with guest standards! Hopefully we see you again. Have a good day!

10/10 Excelente

barb

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
excellent happy hour, accommodating front desk, great breakfast, pool and hot tub were perfect
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 28 abr. 2024
Good morning Barb, thank you for the review! Reviews like this remind our staff they are doing a great job keeping up with guest standards! Hopefully we see you again. Have a good day!

10/10 Excelente

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Indoor pool
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 24 abr. 2024
Good morning Eric, We appreciate the review! We are glad you enjoyed our indoor pool and hot tub. Our team works hard to meet guest expectations! If you have any questions please feel free to reach out! Have a good day.

8/10 Bueno

Thomas, McDonald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
like
Se hospedó 2 noches en abril de 2024
Respuesta de Front desk, el 22 abr. 2024
Good morning Thomas thank you for the rating and review. We work hard to keep up with guest standards! If you have any questions please feel free to reach out! Have a good day.

10/10 Excelente

Betty

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So close to everything in Durango, wonderful staff, and beautiful hotel with yummy, hot breakfast. Only wish I'd had time to use the pool/jacuzzi! Draw back was all the construction going on around the hotel and in town. Should be even better once that's over and done with.
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 21 abr. 2024
Good morning Betty, thank you for the review! Reviews like this remind our staff that they are doing the best they can keeping up with current and future guest standards. Our pool/jacuzzi will be undergoing reservations near the end of this year. Hopefully when we see you again you can have an even better experience with our pool/jacuzzi! We hope you have a wonderful day.

10/10 Excelente

Alicia

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 22 abr. 2024
Good morning Alicia, thank you for the rating. Our staff work hard to keep up with our guests and their standards! If you have any questions please feel free to reach out! Have a good day!

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff kindly let me check in and park before the room was ready. I was very happy to have a small balcony. The breakfast was lovely. I enjoy being able to walk into downtown from this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk , el 18 abr. 2024
Good morning thank you for the review. Reviews like this help our staff know they are doing a great job keeping up with all guests standards! We try to accommodate all our guests. We enjoyed having you and hope to see you again! Have a good day!

10/10 Excelente

Eileen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel, excellent service, just the first floor doesn't have privacy, it is right there to the street. Little balcony with no any fence, you feel in the front garden with not protection Easy to fix!!
Se hospedó 1 noche en abril de 2024
Respuesta de Front desk, el 15 abr. 2024
Good morning Eileen, thank you for the review! Reviews like this help staff know we are doing our best to meet guest expectations and what we can do to improve for future guests! If you have any questions feel free to call. Have a great day!

10/10 Excelente

claudia

Viaje familiar
Love this place! 3rd time here!
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Management , el 13 abr. 2024
Thank you for taking the time to leave a review! We are glad to hear you continue to enjoy our hotel! We hope to see you again soon!

10/10 Excelente

Leisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property had wonderful personnel and amenities! We greatly enjoyed our stay!
Se hospedó 4 noches en abril de 2024
Respuesta de Front desk, el 11 abr. 2024
Good morning Leisha! Thank you for the review. Reviews like this let us know our staff is doing great at upholding current and future guest standards! If you have any questions please feel free to call! Have a great day.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was great! Happy Hour was nice to have!
Se hospedó 4 noches en marzo de 2024
Respuesta de Front desk, el 20 mar. 2024
Good morning Brian, thank you for the review. We hope you consider staying with us again the the future. Please feel free to contact us if you have any question. Have a great day!

10/10 Excelente

Amy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it! Super clean, quiet, comfy beds, pillows. Great room, pool, hot tub. Staff was friendly, offered great service! Happy hour, buffet beakfast, in historic downtown so walking to shop or eat was really nice. Excellent stay!
Se hospedó 2 noches en marzo de 2024
Respuesta de Best Western Management , el 7 mar. 2024
Thank you for leaving a review! We appreciate your feedback and hope you come to see us again soon!

10/10 Excelente

Karina

Viaje en grupo, Viaje en pareja, Viaje familiar
Property is fine, its the construction by the building, makes it difficult to walk to downtown
Se hospedó 2 noches en febrero de 2024
Respuesta de Front desk, el 26 feb. 2024
Good morning Karina, thank you for the review! With this information we will continue to work harder to satisfy our current and future guests! We hope the construction finishes soon and hopefully we see you again. Have a good day!

4/10 Malo

Kristy

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Parking lot was a mess. If you are a light sleeper skip thos one. Also make sure not to forget anything in your room the staff will steal it.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front desk, el 25 feb. 2024
Thank you for the review Kristy, On behalf of our entire team I would like to apologize for your experience at our hotel. I can assure you our staff members do not steal guests items that were left behind. The circumstances were a little different in your case as our housekeeping staff went to lunch before informing the front desk that they recovered your jacket from your room. It was returned in an untimely manner which we do sincerely apologize for. We are working more closely with our housekeeping staff to ensure this never happens again.

6/10 Aceptable

Toni

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was ok I'm thankful that the receptionist ended up somehow forgoing the incidental charge but it wasn't without her taking forever to give us my room at 6 in the morning after I repeatedly told her I made the reservation on Expedia. I told her over and over that it was for the previous day not for Friday but she some how couldn't find it and eventually found it after having me wait for 20 minutes after It was a long day and if it wasn't necessary, if she could have not charged me for incidentals ine first place why even mention it?? I don't want to use the "R" word, but......anyways nice clean place the view of that mountain for someone from the city like me was glorious !
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Management , el 3 feb. 2024
I am sorry to hear that your check in experience was not as expected. It is our hotel policy for all reservations paid through third parties to take an incidental card on file without any holdings. In this instance your reservation had not been added to our system automatically so our desk agent had to manually enter it. This includes your information as well as Expedia's information and an incidental card. Without this information our system will not allow a person to be checked in.

8/10 Bueno

Gina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was extremely helpful
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front desk, el 24 ene. 2024
Thank you Gina for the good review. We hope we exceeded your expectations. Please let us know anything we need to improve on for future stays! Have a great day.

10/10 Excelente

Christina

Se hospedó 1 noche en enero de 2024
Respuesta de Front desk, el 21 ene. 2024
Christina, thank you for your rating! It helps us improve our stays for future and current guests! If you have any questions or concerns please feel free to reach out. Have a good day.

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Best Western Management , el 20 ene. 2024
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excelente

Brad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front desk, el 14 ene. 2024
Thank you for staying with us ! We appreciate your feedback it helps insure every guest including yourself has a wonderful stay!

10/10 Excelente

Chloe

Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 27 ene. 2024
Thanks for taking the time to leave a review!

8/10 Bueno

Candice

Se hospedó 2 noches en diciembre de 2023
Respuesta de Front desk, el 23 ene. 2024
Good morning Candice! Thank you for your review. Help us improve stays by telling us what we did good or what we can do better for any future stays! Have a good day hope we see you again!

4/10 Malo

Denise

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front desk, el 7 ene. 2024
Good morning, thank you for your feedback we find it important to help improve current and future stays! We sincerely apologize that your stay wasn't up to your satisfaction. With this review we can do our best to help any future stays you have with us!

10/10 Excelente

Marcelo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service at the reception desk, unfortunately I don’t remember her name.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 1 ene. 2024
Thank you for taking the time to leave a review! We hope to see you again on your next Durango adventure!

10/10 Excelente

Roxanne, Albuquerque

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
💜
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front desk, el 7 ene. 2024
Good morning, thank you for the view! Your feed back helps improve current and future stays. We look forward to seeing you again with the same excellent service as your past stay!

10/10 Excelente

Billie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Stay Ever Anywhere!
What a great stay in Durango. I would definitely stay in this hotel again. The staff is so professional and enjoy having you there. They are awesome with kids.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
We are so happy to hear you enjoyed your stay with us, and hope to see you and your kiddos again on your next travels!

10/10 Excelente

Harry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
We appreciate your perfect review!

10/10 Excelente

Earl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
Thank you for the perfect review!

10/10 Excelente

Donna

Viaje familiar
Le gustó: Servicios
Staff were very accommodating, happy to help with any request. Parking was limited but not terrible.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
We are happy to hear our staff exceeded your expectations!

10/10 Excelente

Brent

Staff and guests were nice. Good breakfast. Quiet for the most part
Se hospedó 5 noches en diciembre de 2023
Respuesta de Best Western Management , el 28 dic. 2023
Thank you for your feedback!

10/10 Excelente

Sophie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Front desk, el 5 feb. 2024
Good morning Sophie, Thank you for the review! Reviews like this help us continue making every stay excellent for any future and current guest stays! Please feel free to contact us if you have any questions! Have a great day.

8/10 Bueno

Cory

Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice next time I’ll get an indoor hotel room
Se hospedó 3 noches en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon in an inside room!

8/10 Bueno

Mary

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Polar Express get away
The stuff was very friendly have nothing bad to say about that for sure. However, the rooms could use a more TLC. The bathroom sink was clogged would fill up to the rim once the water was turn on and the carpets were very dirty.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 Excelente

Nathan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Bueno

jeannine

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Bueno

Michelle

Viaje familiar
Le gustó: Limpieza y servicio y personal
Charming and Nice
It’s definitely an older hotel, but that’s part of its charm. It is well taken care of, clean, and staff is very friendly. Bed wasn’t super comfortable but it’s always hard to sleep somewhere other than your own bed. I would stay here again. I would recommend.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 20 dic. 2023
Thank you for taking the time to leave a review! We appreciate your notes and will pass them along to our department heads for review. We hope to see you again soon!

10/10 Excelente

Olivia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great customer service
Claire at the front desk was amazing and made our check experience great, which set the tone for stay. Thanks!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Best Western Management , el 15 dic. 2023
We appreciate your feedback about our staff member!

8/10 Bueno

Harley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Best Western Durango
Room was basic but relatively comfortable and was in a great location, very walkable to downtown Durango. However our room had a balcony that overlooked the train yard, and an outdoor entrance, and had a connecting room, and was very loud at night and in the morning. We also couldn’t get very hot water in the morning for a shower.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Best Western Management , el 14 dic. 2023
We appreciate your feedback!