2/10 Terrible
Dwayne N.
26 dic. 2024
Cold and no power
When we got in the house it's was below 50 degrees. The baseboard heater did not work,i called the local manager. He told me it's going to take about an hour before the house heat up. About an hour into the stay. We loss power. I tried to called the local manager back. He turned his phone off the night. So i called Vacasa. They was giving me the run around. I was in the phone with them for hours. They said it was a power outage. But all the next door neighbors had power. They said the power will be on between 3am and 8 am and they will try to relocate us. They will call us back. No one called us back. We had to keep calling them. We had to bundle up in the bed with all children. For the night. The temperature was below 35 degrees in the house. They never relocated us. I called them back the next morning, still the same thing. We are trying to find yall a house. And the house we do have the company don't want to pay the different. The power finally came on around 11am and the house didn't hear up until around 6pm. But that was the upper level were the bedrooms was located. The living area was cold the whole stay. This trip was the worst trip my family experience. We only got a day reimburse back to us. It more but I'm tire of typing.
Dwayne N.
Se hospedó 3 noches en diciembre de 2024