Was given lower level room which seemed overflow room as it was not very clean, mouldy and musty smell with very worn out lumpy mattress. Owners were out and 'no vacancies' sign up. Asking for another room next morning, I was given a perfectly decent one. However, not without owner at length arguing with me that I was the first guest to complain and I shouldn't expect luxury when booking these kinds of places. I've been staying in these kinds of places for over 20 years all over the UK, without ever any such issues. It's not about luxury, but about my holiday and my health. Terrible attitude.
