Caja de seguridad en la habitación, escritorio y wifi gratis

Opiniones de Days Inn by Wyndham El Paso Airport East

2 out of 5
Days Inn by Wyndham El Paso Airport East
10635 Gateway Blvd W, El Paso, TX

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 135 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 189 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 169 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 177 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 333 de 1003 opiniones" "

5.6/10

Limpieza

6.2/10

Servicio y personal

4.8/10

Servicios

5.2/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

RAUL

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Con todo respeto, si está en remodelación, por favor apúrense mucho !! Está muuuy descuidado, el desayuno es una isla de café absolutamente insuficiente. Pero la atención del personal es excelente en verdad !!!
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 6 may. 2024
Hi Raul,We apologize for any inconvenience caused by the state of our facilities. Your comments about the breakfast and the overall condition of the property are duly noted, and we'll work diligently to address these areas promptly. We're glad to hear that you appreciated the excellent attention from our staff, and we'll ensure they receive your commendation. Please know that your satisfaction is our priority, and we're committed to improving your experience with us. We hope to welcome you back to a fully renovated and enhanced Comfort Inn in the future.

4/10 Malo

ANGEL

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 25 abr. 2024
Dear Guest,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Terrible

FRANZ

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Para empezar el baño estaba muy sucio tenía toallas sucias de algún otro huésped olía muy mal en el cuarto y yo reservé un cuarto con camas queen y nos dieron cuarto con camas matrimoniales y tenía agua caliente para bañar
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 22 abr. 2024
Hi Franz,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. Additionally, we regret any inconvenience caused by the lack of hot water. It is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

2/10 Terrible

Miguel

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
cuando llegue ala reservacion , no tenian habitacion disponible , me querian mover a habitaciones diferentes a mi acompanante y ami... espere un buen rato para que me asignaran una habitacion como la que yo habia reservado...pesimo servicio
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 3 abr. 2024
Hi Miguel,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

4/10 Malo

Laura

Se hospedó 3 noches en marzo de 2024
Respuesta de Sophia CSR, el 23 abr. 2024
Hi Laura,We recognize that we fell short of meeting your expectations on this particular occasion as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.

6/10 Aceptable

Laura

No le gustó: Limpieza y condiciones de la propiedad
O
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 1 abr. 2024
Hi Laura,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

2/10 Terrible

Jesus Daniel

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The guy on front desk nothing profesional too slow
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 14 mar. 2024
Dear Guest,Your feedback is important to us, and we will address this issue with our team to ensure a more efficient experience for our guests. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better on your next visit.

8/10 Bueno

Oscar

Se hospedó 2 noches en febrero de 2024
Respuesta de Sophia CSR, el 28 feb. 2024
Hi Oscar,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Aceptable

Fany

Está muy céntrico , solo las instalaciones están un poco descuidadas
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 6 feb. 2024
Hi Fany,Glad to hear that you found our hotel centrally located. However, we apologize for any shortcomings you experienced with our facilities. Please rest assured that we take your comments seriously, and we will address any areas of neglect promptly to ensure a better experience for our guests. Hope to have the opportunity to provide you with an enhanced experience during your next stay.

2/10 Terrible

guillermo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 1 ene. 2024
Hi Guillermo,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

8/10 Bueno

Cecilia

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 29 dic. 2023
Hi Cecilia,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.

4/10 Malo

Javier

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Solo que ocupo mi reembolso cancelaron mi reservación en el hotel y Expedia nunca dijo que ya no había habitación.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 19 dic. 2023
Hi Javier,I'm sorry to hear about the inconvenience you've encountered with your reservation. Please know that unfortunately third-party reservation sites are not managed by the property. I recommend reaching out to Expedia's customer support as soon as possible for resolution. Your satisfaction is important to us.

10/10 Excelente

Julian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It very good price
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 17 dic. 2023
Hi Julian,We're thrilled to hear that you found our pricing to be very good! Providing value for our guests is important to us, and we appreciate your positive feedback. We look forward to the opportunity to welcome you back and continue exceeding your expectations.

4/10 Malo

Cristina

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No vuelvo
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 17 dic. 2023
Hi Cristina,Your satisfaction is important to us, and we'd like to understand more about your experience to address any concerns you may have. If there are specific aspects that did not meet your expectations, or if you have suggestions for improvement, please feel free to provide more details. We appreciate your feedback and apologize for any disappointment you may have experienced.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 11 dic. 2023
Dear Guest,I appreciate the generous 6-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.

10/10 Excelente

Javier

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 1 ene. 2024
Hi Javier,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

8/10 Bueno

Juan

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 28 nov. 2023
Hi Juan,Appreciate the generous 4-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.

10/10 Excelente

Arly katiusca del valle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mnbg
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sophia CSR, el 20 nov. 2023
Hi Arly,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

2/10 Terrible

Oliver

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Malas almohadas, cabellos en las sábanas, malas y deterioradas instalaciones (baño, elevador). Había realizado reservación, misma que no encontraron al llegar y tuve que realizar una nueva
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 15 nov. 2023
Hi Oliver,The issues with the pillows, cleanliness, and deteriorated facilities are certainly not up to our standards, and we take this feedback seriously. Additionally, the confusion with your reservation is regrettable and falls below our usual level of service. We appreciate you bringing these matters to our attention, and we will take immediate steps to address and rectify these concerns. Your experience does not reflect our commitment to guest satisfaction, and we hope to have the opportunity to make amends in the future.

2/10 Terrible

Irene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No había desayuno
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 15 nov. 2023
Hi Irene,We highly value your feedback, as it provides us with valuable insights to enhance our service. Your comments are taken seriously, and we are committed to making the necessary improvements. We look forward to the chance to provide you with the exceptional experience you anticipate in the near future.

6/10 Aceptable

Kenia

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 23 oct. 2023
Hi Kenia,Thank you for awarding us a 6-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eager to welcome you back on your next visit!

2/10 Terrible

ALAN GERARDO

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Lo peor en servicio al cliente!!! No me pudieron dar mi cuarto y pésima atención de recepción
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 15 oct. 2023
Hi Alan,We apologize for your disappointing experience. This is not the level of service we aim to provide. Please know that we have passed your concerns to make amends. Your feedback is valuable for our continuous improvement. Hope to serve you better next time.

2/10 Terrible

Johan

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR, el 16 oct. 2023
Hi Johan,It is disappointing to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

6/10 Aceptable

Florencio

No le gustó: Condiciones de la propiedad
Está muy deterioradas las instrucciones, no estaba en función la alberca, ni el comedor para desayunar
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sophia CSR, el 27 sept. 2023
Hi Florencio,Your feedback is valuable and will help us improve. We are taking immediate action to address and rectify the issues you mentioned. We hope you will consider giving us another chance in the future to provide you with the experience you deserve.

8/10 Bueno

CAMILO

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Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 31 ago. 2023
Hi Camilo,Thank you for choosing to stay with us, and we're thrilled to hear that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

6/10 Aceptable

Christian

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
No comments
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 31 ago. 2023
Hi Christian,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

Melissa

Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 13 sept. 2023
Hi Melissa,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 Terrible

Alejandro

No le gustó: Limpieza
la tina del baño tapado, el piso muy sucio
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Antonio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 10 ago. 2023
Hi Antonio,We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.

6/10 Aceptable

Francisco

Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR, el 13 ago. 2023
Hi Francisco,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

ADRIAN BERNADO

Se hospedó 3 noches en julio de 2023
Respuesta de Sophia CSR, el 13 ago. 2023
Hi Adrian,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

4/10 Malo

Javier

no tenian alberca disponible como dice la pagina
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 17 jul. 2023
Hi Javier,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 Terrible

jose antonio santillan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No cumplen con nada de lo que ofrecen es basura !
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 4 jul. 2023
Hi Jose,We apologize for any inconvenience you may have experienced. We strive to provide the best service possible and meet the expectations of our customers. If there were any specific issues or concerns you encountered, we would appreciate more details so that we can address them promptly and ensure a satisfactory resolution. Hope to earn your business in future.

4/10 Malo

Oscar Fernando

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
1
Respuesta de Sophia CSR, el 4 jul. 2023
Hi Oscar,I apologize for the inconvenience you faced. Let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Alexander

No le gustó: Limpieza y condiciones de la propiedad
nornally I stay here all the time that I visit El Paso but this time change my way to see it, dirty roaches on my food and smell of weed on the room
Se hospedó 3 noches en junio de 2023
Respuesta de Sophia CSR, el 28 jun. 2023
Hi Alexander,I apologize for the disappointing experience you had during your recent stay. We take cleanliness and guest comfort seriously, and your feedback is important to us. We will investigate the issues you mentioned and take appropriate measures to address them. We hope to regain your trust in the future.

2/10 Terrible

Jesus De los

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 20 jun. 2023
Hi Jesus,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

6/10 Aceptable

Pedro

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Nos dieron otra habitación ysusio
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 13 jun. 2023
Hi Pedro,Your feedback is valuable and will be taken seriously by the management to ensure that improvements are made to avoid such incidents in the future. Unfortunately, your stay was not up to your expectations, and the hotel will take steps to rectify the situation. Please accept our sincerest apologies for any inconvenience caused, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.

8/10 Bueno

Esteban

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Thanks
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 7 jun. 2023
Hi Esteban,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

6/10 Aceptable

Maritza

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR, el 31 may. 2023
Hi Maritza,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

ALONSO

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
LA PROPIEDAD ESTABA NE REMODELACION Y NUNCA DIJERONM AL RESERVAR. OFRECIA DESAYUNO Y NO LO HUBO, CANCELAMOS Y NO DEVOLVIO MI DINERO
Se hospedó 2 noches en mayo de 2023
Respuesta de Sophia CSR, el 29 may. 2023
Hi Alonso,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 Terrible

Mario Alberto

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Lamentablemente no nos pudimos alojar por falta de cuartos a pesar de que hicimos la reservación por expedia. Mala atención por parte del personal de mostrador, se molestan porque no les hablamos en ingles y la verdad no vamos a pedirles nada, como clientes estamos pagando por un servicio esperando que sea de calidad y sobre todo amabilidad.
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR, el 23 may. 2023
Hi Mario,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

4/10 Malo

Rigoberto

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Todo lo demas bien ..!
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 17 abr. 2023
Hi Rigoberto,We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

6/10 Aceptable

Alonso

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Falta mucho mantenimiento, desperdician su ubicacion
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 13 abr. 2023
Hi Alonso,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Bueno

manuel

Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 17 abr. 2023
Hi Manuel,We are glad you had a nice stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Joel

Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 26 abr. 2023
Hi Joel,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Aceptable

CINDY SAMANTHA

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Overall, the building and the facilities were a little old and neglected.
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 26 mar. 2023
Hi Cindy,I am sorry to hear that you had an unpleasant experience during your stay. Your feedback is valuable and will be taken seriously by the management to ensure that improvements are made to avoid such incidents in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.

6/10 Aceptable

Alfonso

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
POCA LUZ EN LAMHABITACION, EN DONDE DEVERIA DE HAVER LAMPARAS DE PARED ESTAN SOLO LASCONECCIONES. LA CAFETERA NO TENIA JARRA PARA HACER EL CAFE.
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 24 mar. 2023
Hi Alfonso,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Aceptable

OSCAR

Le gustó: Limpieza y comodidad de las habitaciones
Estuvo bien, solo que el restaurante estaba en remodelación y no hubo desayuno!. Otra era q solo había 1 toalla y éramos 2 personas, una sobrecama estaba triscada y se veía vieja
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 22 mar. 2023
Hi Oscar,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

jesus

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó el cuarto, recomendaría limpieza en estacionamiento al final de los trabajos de remodelación.
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 10 mar. 2023
Dear Guest,Thank you for your positive feedback regarding our room. We appreciate your recommendation regarding cleaning in the parking lot, especially as we are in the process of remodeling. We will make sure to address this issue promptly to ensure our guests have a pleasant and clean environment during their stay. Thank you for choosing to stay with us and for taking the time to share your experience.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Sophia CSR, el 17 feb. 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.