Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 135 de 1003 opiniones" "
10 - Excelente
135
Puntuación de 8, es decir, Bueno. Basada en 189 de 1003 opiniones" "
8 - Bueno
189
Puntuación de 6, es decir, Aceptable. Basada en 169 de 1003 opiniones" "
6 - Aceptable
169
Puntuación de 4, es decir, Malo. Basada en 177 de 1003 opiniones" "
4 - Malo
177
Puntuación de 2, es decir, Terrible. Basada en 333 de 1003 opiniones" "
2 - Terrible
333
5.6/10
Limpieza
6.2/10
Servicio y personal
4.8/10
Servicios
5.2/10
Condiciones de la propiedad
5.0/10
Cuidado del medio ambiente
Opiniones
4/10 Malo
RAUL
3 may. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Con todo respeto, si está en remodelación, por favor apúrense mucho !! Está muuuy descuidado, el desayuno es una isla de café absolutamente insuficiente.
Pero la atención del personal es excelente en verdad !!!
RAUL
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 6 may. 2024
Hi Raul,We apologize for any inconvenience caused by the state of our facilities. Your comments about the breakfast and the overall condition of the property are duly noted, and we'll work diligently to address these areas promptly. We're glad to hear that you appreciated the excellent attention from our staff, and we'll ensure they receive your commendation. Please know that your satisfaction is our priority, and we're committed to improving your experience with us. We hope to welcome you back to a fully renovated and enhanced Comfort Inn in the future.
4/10 Malo
ANGEL
22 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
ANGEL
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 25 abr. 2024
Dear Guest,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
2/10 Terrible
FRANZ
Viaje familiar con niños
22 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Para empezar el baño estaba muy sucio tenía toallas sucias de algún otro huésped olía muy mal en el cuarto y yo reservé un cuarto con camas queen y nos dieron cuarto con camas matrimoniales y tenía agua caliente para bañar
FRANZ
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 22 abr. 2024
Hi Franz,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. Additionally, we regret any inconvenience caused by the lack of hot water. It is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.
2/10 Terrible
Miguel
Viaje familiar
2 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
cuando llegue ala reservacion , no tenian habitacion disponible , me querian mover a habitaciones diferentes a mi acompanante y ami... espere un buen rato para que me asignaran una habitacion como la que yo habia reservado...pesimo servicio
Miguel
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 3 abr. 2024
Hi Miguel,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
4/10 Malo
Laura
2 abr. 2024
Laura
Se hospedó 3 noches en marzo de 2024
Respuesta de Sophia CSR, el 23 abr. 2024
Hi Laura,We recognize that we fell short of meeting your expectations on this particular occasion as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.
6/10 Aceptable
Laura
31 mar. 2024
No le gustó: Limpieza y condiciones de la propiedad
O
Laura
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 1 abr. 2024
Hi Laura,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
2/10 Terrible
Jesus Daniel
Viaje en pareja
13 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios
The guy on front desk nothing profesional too slow
Jesus Daniel
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 14 mar. 2024
Dear Guest,Your feedback is important to us, and we will address this issue with our team to ensure a more efficient experience for our guests. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better on your next visit.
8/10 Bueno
Oscar
27 feb. 2024
Oscar
Se hospedó 2 noches en febrero de 2024
Respuesta de Sophia CSR, el 28 feb. 2024
Hi Oscar,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
6/10 Aceptable
Fany
6 feb. 2024
Está muy céntrico , solo las instalaciones están un poco descuidadas
Fany
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 6 feb. 2024
Hi Fany,Glad to hear that you found our hotel centrally located. However, we apologize for any shortcomings you experienced with our facilities. Please rest assured that we take your comments seriously, and we will address any areas of neglect promptly to ensure a better experience for our guests. Hope to have the opportunity to provide you with an enhanced experience during your next stay.
2/10 Terrible
guillermo
30 dic. 2023
guillermo
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 1 ene. 2024
Hi Guillermo,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
8/10 Bueno
Cecilia
27 dic. 2023
Cecilia
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 29 dic. 2023
Hi Cecilia,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
4/10 Malo
Javier
Viaje familiar
18 dic. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Solo que ocupo mi reembolso cancelaron mi reservación en el hotel y Expedia nunca dijo que ya no había habitación.
Javier
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 19 dic. 2023
Hi Javier,I'm sorry to hear about the inconvenience you've encountered with your reservation. Please know that unfortunately third-party reservation sites are not managed by the property. I recommend reaching out to Expedia's customer support as soon as possible for resolution. Your satisfaction is important to us.
10/10 Excelente
Julian
Viaje familiar
17 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It very good price
Julian
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 17 dic. 2023
Hi Julian,We're thrilled to hear that you found our pricing to be very good! Providing value for our guests is important to us, and we appreciate your positive feedback. We look forward to the opportunity to welcome you back and continue exceeding your expectations.
4/10 Malo
Cristina
Viaje familiar
15 dic. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No vuelvo
Cristina
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 17 dic. 2023
Hi Cristina,Your satisfaction is important to us, and we'd like to understand more about your experience to address any concerns you may have. If there are specific aspects that did not meet your expectations, or if you have suggestions for improvement, please feel free to provide more details. We appreciate your feedback and apologize for any disappointment you may have experienced.
6/10 Aceptable
Cliente verificado
Viaje familiar
11 dic. 2023
Le gustó: Condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 11 dic. 2023
Dear Guest,I appreciate the generous 6-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.
10/10 Excelente
Javier
10 dic. 2023
Javier
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 1 ene. 2024
Hi Javier,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.
8/10 Bueno
Juan
24 nov. 2023
Juan
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 28 nov. 2023
Hi Juan,Appreciate the generous 4-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.
10/10 Excelente
Arly katiusca del valle
19 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mnbg
Arly katiusca del valle
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sophia CSR, el 20 nov. 2023
Hi Arly,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.
2/10 Terrible
Oliver
Viaje familiar
12 nov. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Malas almohadas, cabellos en las sábanas, malas y deterioradas instalaciones (baño, elevador). Había realizado reservación, misma que no encontraron al llegar y tuve que realizar una nueva
Oliver
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 15 nov. 2023
Hi Oliver,The issues with the pillows, cleanliness, and deteriorated facilities are certainly not up to our standards, and we take this feedback seriously. Additionally, the confusion with your reservation is regrettable and falls below our usual level of service. We appreciate you bringing these matters to our attention, and we will take immediate steps to address and rectify these concerns. Your experience does not reflect our commitment to guest satisfaction, and we hope to have the opportunity to make amends in the future.
2/10 Terrible
Irene
Viaje en pareja
11 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No había desayuno
Irene
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 15 nov. 2023
Hi Irene,We highly value your feedback, as it provides us with valuable insights to enhance our service. Your comments are taken seriously, and we are committed to making the necessary improvements. We look forward to the chance to provide you with the exceptional experience you anticipate in the near future.
6/10 Aceptable
Kenia
Viaje familiar
22 oct. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Kenia
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 23 oct. 2023
Hi Kenia,Thank you for awarding us a 6-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eager to welcome you back on your next visit!
2/10 Terrible
ALAN GERARDO
Viaje familiar
15 oct. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Lo peor en servicio al cliente!!! No me pudieron dar mi cuarto y pésima atención de recepción
ALAN GERARDO
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 15 oct. 2023
Hi Alan,We apologize for your disappointing experience. This is not the level of service we aim to provide. Please know that we have passed your concerns to make amends. Your feedback is valuable for our continuous improvement. Hope to serve you better next time.
2/10 Terrible
Johan
14 oct. 2023
No le gustó: Limpieza y condiciones de la propiedad
Johan
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR, el 16 oct. 2023
Hi Johan,It is disappointing to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.
6/10 Aceptable
Florencio
27 sept. 2023
No le gustó: Condiciones de la propiedad
Está muy deterioradas las instrucciones, no estaba en función la alberca, ni el comedor para desayunar
Florencio
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sophia CSR, el 27 sept. 2023
Hi Florencio,Your feedback is valuable and will help us improve. We are taking immediate action to address and rectify the issues you mentioned. We hope you will consider giving us another chance in the future to provide you with the experience you deserve.
8/10 Bueno
CAMILO
25 ago. 2023
iojiojhhgvth
CAMILO
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 31 ago. 2023
Hi Camilo,Thank you for choosing to stay with us, and we're thrilled to hear that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.
6/10 Aceptable
Christian
24 ago. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
No comments
Christian
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 31 ago. 2023
Hi Christian,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
2/10 Terrible
Melissa
23 ago. 2023
Melissa
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 13 sept. 2023
Hi Melissa,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.
2/10 Terrible
Alejandro
12 ago. 2023
No le gustó: Limpieza
la tina del baño tapado, el piso muy sucio
Alejandro
Se hospedó 1 noche en agosto de 2023
8/10 Bueno
Antonio
Viaje familiar
9 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Antonio
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 10 ago. 2023
Hi Antonio,We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.
6/10 Aceptable
Francisco
23 jul. 2023
Francisco
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR, el 13 ago. 2023
Hi Francisco,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
2/10 Terrible
ADRIAN BERNADO
23 jul. 2023
ADRIAN BERNADO
Se hospedó 3 noches en julio de 2023
Respuesta de Sophia CSR, el 13 ago. 2023
Hi Adrian,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
4/10 Malo
Javier
14 jul. 2023
no tenian alberca disponible como dice la pagina
Javier
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 17 jul. 2023
Hi Javier,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
2/10 Terrible
jose antonio santillan
Viaje familiar
4 jul. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No cumplen con nada de lo que ofrecen es basura !
jose antonio santillan
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 4 jul. 2023
Hi Jose,We apologize for any inconvenience you may have experienced. We strive to provide the best service possible and meet the expectations of our customers. If there were any specific issues or concerns you encountered, we would appreciate more details so that we can address them promptly and ensure a satisfactory resolution. Hope to earn your business in future.
4/10 Malo
Oscar Fernando
Viaje familiar
3 jul. 2023
Le gustó: Limpieza
No le gustó: Servicio y personal
1
Oscar Fernando
Respuesta de Sophia CSR, el 4 jul. 2023
Hi Oscar,I apologize for the inconvenience you faced. Let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 Terrible
Alexander
27 jun. 2023
No le gustó: Limpieza y condiciones de la propiedad
nornally I stay here all the time that I visit El Paso but this time change my way to see it, dirty roaches on my food and smell of weed on the room
Alexander
Se hospedó 3 noches en junio de 2023
Respuesta de Sophia CSR, el 28 jun. 2023
Hi Alexander,I apologize for the disappointing experience you had during your recent stay. We take cleanliness and guest comfort seriously, and your feedback is important to us. We will investigate the issues you mentioned and take appropriate measures to address them. We hope to regain your trust in the future.
2/10 Terrible
Jesus De los
18 jun. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jesus De los
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 20 jun. 2023
Hi Jesus,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
6/10 Aceptable
Pedro
Viaje en pareja
11 jun. 2023
No le gustó: Limpieza y condiciones de la propiedad
Nos dieron otra habitación ysusio
Pedro
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 13 jun. 2023
Hi Pedro,Your feedback is valuable and will be taken seriously by the management to ensure that improvements are made to avoid such incidents in the future. Unfortunately, your stay was not up to your expectations, and the hotel will take steps to rectify the situation. Please accept our sincerest apologies for any inconvenience caused, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.
8/10 Bueno
Esteban
Viaje en pareja
6 jun. 2023
Le gustó: Limpieza y servicio y personal
Thanks
Esteban
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 7 jun. 2023
Hi Esteban,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
6/10 Aceptable
Maritza
29 may. 2023
No le gustó: Condiciones de la propiedad
Maritza
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR, el 31 may. 2023
Hi Maritza,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
2/10 Terrible
ALONSO
Viaje familiar
26 may. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
LA PROPIEDAD ESTABA NE REMODELACION Y NUNCA DIJERONM AL RESERVAR. OFRECIA DESAYUNO Y NO LO HUBO, CANCELAMOS Y NO DEVOLVIO MI DINERO
ALONSO
Se hospedó 2 noches en mayo de 2023
Respuesta de Sophia CSR, el 29 may. 2023
Hi Alonso,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
2/10 Terrible
Mario Alberto
Viaje familiar
22 may. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
Lamentablemente no nos pudimos alojar por falta de cuartos a pesar de que hicimos la reservación por expedia. Mala atención por parte del personal de mostrador, se molestan porque no les hablamos en ingles y la verdad no vamos a pedirles nada, como clientes estamos pagando por un servicio esperando que sea de calidad y sobre todo amabilidad.
Mario Alberto
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR, el 23 may. 2023
Hi Mario,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.
4/10 Malo
Rigoberto
Viaje familiar con niños
15 abr. 2023
No le gustó: Servicios y condiciones de la propiedad
Todo lo demas bien ..!
Rigoberto
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 17 abr. 2023
Hi Rigoberto,We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
6/10 Aceptable
Alonso
Viaje familiar
12 abr. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Falta mucho mantenimiento, desperdician su ubicacion
Alonso
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 13 abr. 2023
Hi Alonso,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
8/10 Bueno
manuel
12 abr. 2023
manuel
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 17 abr. 2023
Hi Manuel,We are glad you had a nice stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
2/10 Terrible
Joel
5 abr. 2023
Joel
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 26 abr. 2023
Hi Joel,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
6/10 Aceptable
CINDY SAMANTHA
Viaje familiar
26 mar. 2023
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Overall, the building and the facilities were a little old and neglected.
CINDY SAMANTHA
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 26 mar. 2023
Hi Cindy,I am sorry to hear that you had an unpleasant experience during your stay. Your feedback is valuable and will be taken seriously by the management to ensure that improvements are made to avoid such incidents in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.
6/10 Aceptable
Alfonso
Viaje de negocios
22 mar. 2023
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
POCA LUZ EN LAMHABITACION, EN DONDE DEVERIA DE HAVER LAMPARAS DE PARED ESTAN SOLO LASCONECCIONES. LA CAFETERA NO TENIA JARRA PARA HACER EL CAFE.
Alfonso
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 24 mar. 2023
Hi Alfonso,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
6/10 Aceptable
OSCAR
22 mar. 2023
Le gustó: Limpieza y comodidad de las habitaciones
Estuvo bien, solo que el restaurante estaba en remodelación y no hubo desayuno!. Otra era q solo había 1 toalla y éramos 2 personas, una sobrecama estaba triscada y se veía vieja
OSCAR
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 22 mar. 2023
Hi Oscar,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Bueno
jesus
Viaje familiar, Viaje familiar con niños
6 mar. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó el cuarto, recomendaría limpieza en estacionamiento al final de los trabajos de remodelación.
jesus
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 10 mar. 2023
Dear Guest,Thank you for your positive feedback regarding our room. We appreciate your recommendation regarding cleaning in the parking lot, especially as we are in the process of remodeling. We will make sure to address this issue promptly to ensure our guests have a pleasant and clean environment during their stay. Thank you for choosing to stay with us and for taking the time to share your experience.
2/10 Terrible
Cliente verificado
16 feb. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en febrero de 2023
Respuesta de Sophia CSR, el 17 feb. 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.