Paquetes Vacacionales Incluyen Hotel y Vuelo a El Zacatal

El hotel en muy buenas condiciones, y la atención muy buena, un agradecimiento al equipo de concierge, Gabriel,Diana, Roberto y Brisa, desde nuestra llegada estuvieron al tanto en especial quiero agradecer a Gabriel que en todo momento estuvo al pendiente de nosotros, sin duda un lugar que puedo recomendar y una experiencia muy agradable.

Habitación limpia detalles como tomo service malo no sirve el teléfono para marcar no contestan ante como excelente

Todo! Increíble estadía

Thank you for your hospitality, but I need to point out that while most of the staff at Monte Cristo was satisfactory but there were some outliers that were pretty bad. I also need to point out that the refrigerator was leaking water that created a flood, and some amenities are pretty old and outdated. Room service was rude and non-existent at all to the point that if we order something from room service, we were afraid that they would spit on our food. I understand that sometimes there are issues I just think Monte Cristo is over value and it doesn't live up to the expectations. Just too much bad stuff going on for a week vacation. Sadly, I have to point out that Monte Cristo and Pueblo Bonito group has dwindle into a run of the mill Hotel. The food was terrible!!!!! some staff rude and incompetent and outdated installations don't add up to a returning guest.!!