Emerald Resort & Casino: Tours y Actividades

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Upon arrival, the staff were not particularly friendly or helpful, and we were not greeted or made to feel welcome at reception. While the property is very clean, it feels quite dated and in need of an upgrade. The furniture and curtains, in particular, give the impression that little has been updated since the 1980s.