Paquetes Vacacionales Incluyen Hotel y Vuelo a Empat

Description did not match the booking page. No access to as claimed " world class pool" Building access I hard w fob key.

My family checked in first on my behalf. I came later at night to stay in the hotel at about 9pm. I went straight to front desk to request about the check in process for my family and wanted to know which room they were. My wife typo me the wrong room. In which this staff Zain was really rude. One hand in the pocket, and rudely telling me that there was no one in the said room(note that the room was typo) I then proceed to show him my email booking, he then brushed it off saying the booking number is too long and he cannot do anything about it. Afterwards, he rudely asked “am I staying here or just wanna go for visiting? If visiting I can tap the card at the elevator for you.” My wife then replied me the correct room number. I then proceed to tell him the correct number for him to issue me a room card. Before passing me the room card, he muttered “oh so it wasn’t ie 123, it was 321”. What is this behaviour? First of all mgmt should be looking into how can FO staff just can blatantly tap someone in to go up without proper security. One of the worst experience dealing with the FO, ever. Body language, case handling is so so poor. I expect you to get back to me on this .

Excellent stay in Kuala Lumpur. The apartment was spotless, well-maintained, and equipped with all the necessary amenities. Check-in was smooth and efficient, and the staff provided outstanding service throughout our stay. The facilities were excellent, everything worked perfectly, and the overall experience exceeded our expectations. We had no issues at all and would happily stay here again. Highly recommended.

Staff not friendly. Room there was no hand face towels, buggy service is good but get in and out from buggy bit difficult for disabled people.

El hotel queda lejos del centro, ideal para los amantes de la tranquilidad, que quieren disfrutar de su piscina o del cercano campo de golf. Aún así el hotel ofrece servicio de autocar gratuito a la ciudad (tiene varios horarios de ida y de vuelta). Ninguna queja del personal, todos muy amables.