Upon arriving at the “nutshell,” I found it was 85 degrees inside. After sweating profusely for five minutes, I realized there was no air conditioning. This oversight was my fault, as the listing did not mention air conditioning as an amenity. When I called the management company to express my inability to stay due to the heat, I spoke with Mark, who was extremely rude and informed me that they "could not control the weather and that their policy stated no refunds." While this policy was mentioned on their VRBO post, one would hope for some flexibility given the record-breaking heat.
Niki later reached out to me via text with more empathy than Mark, explaining that temperatures would drop at night and suggesting the use of a fan. While I appreciated her handling of the situation, I still believe that in cases of extreme and uncommon weather conditions, offering at least a partial refund would be reasonable. Unfortunately, they refused, and I ended up staying elsewhere after just five minutes in the cabin, losing the entire $600 I paid for the weekend.
The moral of the story is that this management company prioritizes profits over the well-being of their guests, even in unbearable living conditions. I recommend avoiding them and choosing accommodations that are more considerate of unforeseen circumstances like record-breaking heat.