4/10
Toilet in the white bathroom started leaking and when it was noticed the morning after check in, we thought it was just moisture from the shower. When we got back to the property around 6 p.m. the bathroom was wet almost to the door with “debris” floating out from under it. Upon further inspection we found the toilet was not even secured to the floor properly. I notified the name listed in my emails and also the booklet on the coffee table. It was 6:07 p.m.After some back and forth, she said the plumber would be there in appropriate 40 minutes. That text came at 9:25 p.m.At that point we decided to leave. My sister had already slipped on the wet tile and almost fell. This was our vacation and we had our itinerary set for the next day and did not want to wait until past 10 p. m. For the plumber and a housekeeper to clean up the mess. It was unsanitary. We are retired people and do not stay up late. That would have impacted our plans for the next day. We texted the number given In the emails and the book inside the property. According to VRBO we should have notified them immediately. Since we didn’t, we are not entitled to a refund. Buyer beware!!!
Kim W.
Se hospedó 3 noches en mayo de 2025