2/10 Terrible
Dave W.
15 abr. 2026
The villa itself was actually good. It was well-located and the property manager did a great job of welcoming us and showing us around the property. I wouldn't hesitate to recommend this villa based on location and condition.However, during our stay, we ran into a significant issue. One day while out all day, the villa was entered by someone without our permission. Most of our personal possessions had been rifled through, backpacks emptied out on beds and jewelry stolen.We informed the manager we didn't feel safe here for the rest of our stay and decided to move to a nearby hotel. They told us we needed to fill out a police report if we wanted any chance of recovering our stolen items. Because we only lost 250 of jewelry, we did this about a week later after we had toured everything we wanted to see.Upon return home to the US, I sent the manager an email with the police report and a request of all of our money back given the break in. After a number of emails that received no response, I finally got an email from their attorney saying they would not refund us our money and that if we leave a negative review on VRBO, they will sue us for slander.Needless to say, despite the villa being nice and well-located, we had a terrible experience here and that was followed up by an even worse response from Lucca Apartments and Villas. Unless this owner finds a new property manager, I would firmly advise that you stay away.
Dave W.
Se hospedó 4 noches en marzo de 2026
























