6/10 Aceptable
Abigail
Viaje familiar
3 nov. 2025
Le gustó: Limpieza y condiciones de la propiedad
We arrived at 8:30pm so considered a late check in. This would have been fine - we were given clear directions to collect the key however on entering the apartment the sofa bed had not been made up. Our booking was for 2 adults and 2 children so it was obvious that we would need the sofa bed. We tried contacting the phone number we were given in case of problems multiple times and messaged as well but no one answered either the phone or the message until after 9am the next morning. This meant we had a very unpleasant first night in the apartment as there weren’t even any spare blankets provided so we had 2 towels and one bed for 4 people. This was rectified the following morning but given the fact that the issue was the fault of the owner having no way to contact anyone out of hours is not acceptable. And still no apology for the inconvenience…. It is a shame because the apartment was very clean and in a great location but our terrible first night put a real dampener on the holiday. I would recommend the apartment as long as you don’t need to contact anyone out of hours. We wouldn’t have needed to contact anyone if the apartment had been made up correctly in the first place.
Abigail
Se hospedó 4 noches en octubre de 2025
