First time visiting the area or Destin West Condos. We arrived about 6 pm on our check in day. First impression of the exterior of site looked good. While walking up the stairs to unit, noticed dirty walls, door frames, handles in the stair well and the front door of condo. Once inside, unit had a slight odor, door frames on entrance man Door, sliding door to patio, bathroom doors all were dirty. Floors the same and sticky, I spent 2 hours wiping down everything for my own comfort. Found gum stuck to ceiling, dirty air intakes. Which I cleaned. The dishwasher had a very foul smell, to say it was bad is an understatement. It had cuncks of food in the bottom, the soap wrapper and the water in the bottom was disgusting. I called and left a message and had a return call next day. I cleaned and ran the dishwasher a few times to get it back on track. When. The management company called, I told them the issues. They offered to send a cleaning person back to clean the floors. Had to make the bunk beds for our kids ourselves because it is off season
Also they said the unit was vacant for a month and thag was likely the reason for the odo in the dishwasher and the unit. They said they were going to have it freshened up but the lock to the unit was malfunctioning and had to have a lock smith come out.
I told them it was fine and that I would take care of it. I took pictures and left the unti ( as we normally do) better than we found it. These issues are more of issues I put on the 3rd party contracted cleaning company. I am sure the fact that they only care about doing the minimum, things get missed and overlooked.
They closed the pools and hot tubs at 9pm, which we were told and the signs say 10 pm but whatever.
Overall we had a good stay and enjoyed the unit, facilities and area. Would have been happier if I didn't spend 3 hours cleaning thing to my satisfaction. But heck, good help has been hard to find and now any help is hard to find. Would stay again and hope for a better overall experience. Happy New Year!!