We were very excited to take our first trip as a family of 3. Unfortunately, our trip was cut short the moment we found a 3ft x 2ft area of black mold on the ceiling in the master bedroom. If it were just my husband and I, we would’ve tried to toughen it out. However, due to the health and safety concerns for our 11 month old, we agreed that we could not sleep in the condo and decided to return home. I notified our “Vacasa Agent” and she “apologized for the inconvenience” and “relayed our concerns to the property manager”.
Dealing with Vacasa was a nightmare from the moment I booked the vacation. They didn’t accept the full affirm payment, and when I contacted them they told me to contact affirm. Affirm told me to contact VRBO, and VRBO told me to contact Vacasa. That finally sorted itself out when I just paid with a regular credit card versus trying to set up payments through affirm.
We arrived at the resort at 3:00 pm to check in. We waited by the pool until we could get into our room at 4 pm. At 4:15 pm we tried to use the code provided by Vacasa to enter the room. The code wouldn’t work. We contacted our Vacasa manager and after the 3rd code, 30 minutes later, sitting in the 90° heat with an 11 month old, we were able to enter the condo.
The master bed frame was broken when we entered the condo. My husband was able to put an empty can of paint he found in the closet under the bed to support the broken bed frame and make it accessible for us to sleep on.