2/10 Terrible
Melissa N.
19 oct. 2025
No le gustó: Limpieza
Never got to stay in this property I reserved. Upon arriving at night, single female traveling alone after a 12 hour drive only to find I had no place to stay. I messaged the host who in turn called me Vrbo had double booked the property. He said he had another place I could stay for the night and they would have to move me somewhere else the following day. This wasn’t ideal for me but it was dark and I was tired. So he texted me the new address. Upon arriving I was greeted by what he called a greeter who was going to show me to my “room” inside a bilevel house. I asked if others were staying there and he said yes. I did not feel comfortable with those arrangements at all. I said I would find a hotel and requested a refund. The next day I called Vrbo and after an hour and half and requesting to speak to a supervisor I finally got my money back after the supervisor called the host with me on the other line and he lied and said I refused to stay at that house because Mexicans we’re staying there. When I spoke up and said that was a lie the host disconnected the call on me and the Vrbo supervisor. Who then finally believed me and agreed to refund my money. Not only did this put me in a very dangerous situation my character was attacked by the host calling me a racist!!! I filled a formal complaint with Vrbo and requested this host be removed from their website but have yet to hear back from them either. Very disappointed in this host and the Vrbo website for not taking my word.
Melissa N.
Se hospedó 3 noches en octubre de 2025