Paquetes Vacacionales Incluyen Hotel y Vuelo a Frade

Ubicación: El lugar está muy bien ubicado, con playas, restaurantes y cafeterías cercanas, también tiendas para hacer compras. Acceso y registro: El acceso al edificio no es tan fácil pues se requiere un registro facial en una plataforma que tardaba en cargar. Nuestro check-in era a partir de las 3 pm, llegamos a las 5 pm y todavía tuvimos que esperar para poder ingresar, pues aún estaban haciendo la limpieza; en nuestro caso esto se compensó pues el check-out era a las 11 am y lo hicimos hasta las 11:30 am debido a un retraso en un traslado y no hubo inconveniente. Limpieza: Muy limpio el departamento, pero las almohadas y cobijas no se veían muy limpias (tenían manchas que parecían de maquillaje). General: Estuvimos muy a gusto en el lugar, es práctico y acogedor. Solo hay que resolver que la puerta principal parece un poco corta

Quarto limpo e muito bonito, funcionários atenderam super bem e me responderam rápido! Recomendo demais

This hotel fell short of expectations. It's not a 5-star venue but an old house with accessibility issues. Maintenance problems and limited staff availability left us dissatisfied. The location wasn't as convenient as advertised. Not recommended for short visits or couples. Issues Faced: Pushy Check-in: Manager Paulo tried to upsell a pricier room at check-in, which was uncomfortable. We were just eager to settle in our room. Room Concerns: Standard room lacked windows and garden view. Upgraded room had maintenance issues, noise, and inadequate insulation. Uncomfortable mattresses. Unreliable Breakfast: Daily delays in breakfast delivery. This was especially inconvenient on the day of our departure when I had informed them in advance of my early check-out time. The chef assured me there wouldn't be a problem, but when the morning arrived, there was no one available at the hotel when I needed to leave. Deceptive Practices: Another disappointing aspect of the hotel was the deceptive practices employed by the manager, Paulo. As the hotel is located in a gated community, I sought advice on transportation to the airport. Paulo informed me that calling an Uber was not possible due to the community's rules and offered the hotel's transfer service for a steep price of 250 reales. I ended up getting an uber for less than 70 reales. In conclusion, the hotel didn't meet our expectations. It's not worth a 5-star rating. For a better experience, consider other options.

Localização perfeita, funcionários prestativos