Booked this house for my 60th birthday. I loved the location and the appearance of the property on the ad! There are dozens of cheaper places to stay in the same area, but I wanted an "unobstructed and direct view of the water." That is the ONLY thing this place had.Lets start with check in. We live in Dallas, began our drive to Galveston at 12n to get there by 4pm. We were 200 miles into our drive when we realized that we had not recieved ANY check in texts, emails, nothing! We called and while we got an answer, we were not happy with what we were told. We were told the upstairs barthroom had been "damaged" by the guest before us and it would be locked up and unavailable. We asked if they would send maintenance to fix it and they said they would try, never happened. The house is cool, but he upstairs bathroom was indeed locked and it smelled like absolute hell! Imagine foul feces smell covered with Fabuloso! It was nauseating! It lasted the entire weekend! As it was, we had to go downstairs in the middle of the night to pee! My wife just had knee surgery, NOT ideal!We were told the hot tub was up and ready for us, it was not. The railing outside is a lawsuit waiting to happen. There were NO lounge chairs at all, anywhere. except one broken one.We rented the ENTIRE house, not the house minus the one bathroom that mattered. We requested a refund and they sent us less than 10% of the entire rental, I request one nights stay refund 3 weeks ago, they have yet to respond.