Horrible customer service, huge water leak/fall in bathroom (ceiling 113) at 10:15 pm- right i middle of room! Water everywhere- used towels and wastebasket (filled up 1/2 full) called desk- person on duty said nothing he could do and that it happened before. He finally came to room , no clean up, only “one towel available “ in whole hotel per desk person. AM - asked for room refund/ had to wait for? Manager/ waited- got refund, but “no “ apology, No real caring for our inconvenience! Also, a hunting dog ran around breakfast area same morning/ hotel was said to be no pets per information available 113 is handicapped room and I use a walker, bathroom floor wet/slick - not good for handicapped person- also different stories as to where water came from/night clerk said shower in room above runs over/ day clerk said ever time it rains it runs down ceiling in in ground floor 113 bathroom . A potentially dangerous problem that is ongoing at this hotel.