The cabin was large and the hot tub and view were great. The lock was broken and we could not enter. Called multiple times and emails and after three hours we climbed through a window we found about half a floor up. The ceiling in the kitchen leaks onto the stove, had to throw away breakfast and go out. The hot tub is great, but the porch iced over and it was very dangerous. The breakers were all off when we arrived and we had to find the box to turn them on. The cabin was very dusty and had my allergies on fire, the dishes were all crusted with food. I did more cleaning than they likely do. All opportunities aside, the only actual problem was that the management company “cabins for you” were unresponsive and did not contact me after several calls and emails- until checkout day. Glad we found a window to enter! Perhaps the phone system was broken, but now it has been 4 days and no one has reached out as promised to try and work out a discount or at least apologize. I hesitated to leave a review but I want to warn others. Thank goodness Vrbo will step in to assist. We made the best of it and had a great time with family…but maybe keep shopping.