I usually rent houses and cabins in Vrbo and this is my first time renting thru an agency instead with the owner. Also, this is my first time writing such as bad review like this below:
1.- It was the worst stay ever, 3 nights and 4 days with no water in any room, can you imagine10 adults including 3 seniors with no water for anything? We had to spend a lot of money buying gallons of water in the Food City market near closest to the cabin.
2.- Its unbelievable the agency is not able to solve a problem like this. I can understand the weather conditions, but its their responsibility create the solutions to assure a good and safe stay of their customers. Its impossible cabins don't have any tool or procedure to fix the frizzed pipes. If not, at least, provide water using a different way.
3.- We saw cockroaches in the kitchen.
4.- There was not enough blankets for all bedrooms.
5.- It was very difficult the communication with the customer service, taking long time to take our calls. So, we couldn't enjoy our stay at all, making calls, waiting for response, etc...
My advise, try always deal with owners.