Recepción

Opiniones de Grand Hotel Gaziantep

5 out of 5
Grand Hotel Gaziantep
Ali Fuat Cebesoy Bulvari No. 32, Gaziantep, Gaziantep

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 98 de 192 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 62 de 192 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 18 de 192 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 192 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 192 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Adrian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Yücel NAKIPOĞLU, el 22 may. 2019
Dear ADRIAN; Thank you for taking the time to let us know about your recent stay at Grand Hotel Gaziantep. Your comment is very valuable to us and we want you to know that we will show the necessary sensitivity on that issue in the future. We are glad to hear that you enjoyed your stay with us and would be happy to welcome you back soon again. Best wishes.

10/10 Excelente

Ali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Yücel NAKIPOĞLU, el 6 may. 2024
Dear DOĞAN; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

6/10 Aceptable

James, Los Angels

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place and nice people, that particular day looks like they had big event , breakfasts dinning area was very crowded but staff was trying hard to accommodate all and keep service in line.
Se hospedó 1 noche en abril de 2024
Respuesta de Yücel NAKIPOĞLU, el 17 abr. 2024
Dear JAMES; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Fatma

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Yücel NAKIPOĞLU, el 10 ene. 2024
Değerli Misafirimiz Fatma Hanım; Görüşlerinizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Hizmetlerimizi beğeniyor olmanız bizleri son derece memnun etmiştir. Tüm ekibimiz, misafirlerimize en iyi hizmet kalitesini sunmak için çok çalışmaktadır. Sayenizde aldığımız tüm yüksek puanlar ve güzel yorumlar tüm çalışanlarımıza ulaşmakta ve her birimizi daha da başarılı olmaya desteklemektedir. Sizi en yakın zamanda tekrar misafir etmekten mutluluk duyarız. En iyi dileklerimizle...

6/10 Aceptable

Sevil

Se hospedó 1 noche en octubre de 2023
Respuesta de Yücel NAKIPOĞLU, el 16 nov. 2023
Dear SEVIL; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Elena

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Master Chef Of The Grand Hotel
Son yolculuğum sırasında sadece 1 gece ailemile beraber bu otelde konaklama fırsatı buldum ve deneyimimden son derece memnun kaldım. Odaların temizliği ve rahatlığı gerçekten etkileyiciydi. Oda büyüklüğü oldukça iyiydi. Otelin otopark hizmeti de oldukça kullanışlıydı, araçla seyahat edenler için bu büyük bir avantaj. Ancak en büyük sürpriz, otelde akşam yemeğiydi. Bu bölgede deniz ürünleri yemeklerini denemeyi sürpriz oldu. Oteldeki usta, muhteşem bir balık yemeği hazırladı. Gaziantep yorumuyla olamayacak kadar enfes bir lezzetti. Genel olarak, bu otel mükemmel bir konaklama deneyimi sunuyor. Temizlik, rahatlık, otopark hizmeti ve özellikle muhteşem balık yemeği ile beni etkiledi. Eğer bu bölgede konaklama arıyorsanız, kesinlikle burayı tavsiye ederim.
Se hospedó 1 noche en octubre de 2023
Respuesta de Yücel NAKIPOĞLU, el 23 oct. 2023
Değerli Misafirimiz Elena YILDIRIM; Görüşlerinizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Hizmetlerimizi beğeniyor olmanız bizleri son derece memnun etmiştir. Tüm ekibimiz, misafirlerimize en iyi hizmet kalitesini sunmak için çok çalışmaktadır. Sayenizde aldığımız tüm yüksek puanlar ve güzel yorumlar tüm çalışanlarımıza ulaşmakta ve her birimizi daha da başarılı olmaya desteklemektedir. Sizi en yakın zamanda tekrar misafir etmekten mutluluk duyarız. En iyi dileklerimizle...

10/10 Excelente

Orkun Nuri

Se hospedó 1 noche en septiembre de 2023
Respuesta de Yücel NAKIPOĞLU, el 28 sept. 2023
Dear ORKUN; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Kenan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Er zijn ook rookkamers beschikbaar, waardoor het op sommige plekken naar sigaretten ruikt.
Respuesta de Yücel Nakıpoğlu, el 4 ene. 2023
Dear KENAN; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Muhammed

Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Abdurrahman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personal, Zimmer ist super. Das einzige was mir nicht gefallen hat ist das Frühstück. In Gaziantep würde ich aber sowieso draussen essen da es dafür Berühmt ist
Se hospedó 3 noches en octubre de 2022
Respuesta de Yücel Nakıpoğlu, el 24 oct. 2022
Dear ABDURRMAN; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Mecit

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Yücel Nakıpoğlu, el 17 oct. 2022
Dear Mecit KILIC; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Omar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Zeynep

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super søde personel hjælpsom ❤️❤️ Vi valgte kun en dags ophold uden morgenmad men da personel var så søde fik vi gratis morgenmad tilbud. Kan kun anbefale 👍👍👍👍
Se hospedó 1 noche en septiembre de 2022
Respuesta de Yücel Nakıpoğlu, el 14 oct. 2022
Dear Zeynep KART; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Yücel Nakıpoğlu, el 6 sept. 2022
Dear Guest; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Yücel Nakıpoğlu, el 6 sept. 2022
Dear Guest; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Levent

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Room carpets need replacement
Se hospedó 1 noche en agosto de 2022
Respuesta de Yücel Nakıpoğlu, el 24 ago. 2022
Dear Levent SERTBAS; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

2/10 Terrible

zain

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
فندق فاشل
للاسف الفطار لا يستاهل المبلغ الذي دفعته
Se hospedó 1 noche en agosto de 2022
Respuesta de Yücel Nakıpoğlu, el 14 oct. 2022
Dear ZAIN; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.

10/10 Excelente

Sah, Antwerpen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Volgens mij geen 5 ster 🌟 Voor de rest was het wel goed
Se hospedó 1 noche en agosto de 2022
Respuesta de Reservation department, el 6 ago. 2022
Dear SAH; Your comments are valuable to us. We would like to accommodate you again. Have a nice day.

8/10 Bueno

mustafa reha

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
gayet iyi
antepe tepeden bakıyorsunuz temiz düzgün bir otel havuzu biraz küçük odalar temiz yastık seçimi yapabiliyoruz
Se hospedó 1 noche en junio de 2022
Respuesta de Yücel Nakıpoğlu, el 7 jun. 2022
Değerli Misafirimiz Mustafa Reha Bey; Görüşlerinizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Hizmetlerimizi beğeniyor olmanız bizleri son derece memnun etmiştir. Tüm ekibimiz, misafirlerimize en iyi hizmet kalitesini sunmak için çok çalışmaktadır. Sayenizde aldığımız tüm yüksek puanlar ve güzel yorumlar tüm çalışanlarımıza ulaşmakta ve her birimizi daha da başarılı olmaya desteklemektedir. Sizi en yakın zamanda tekrar misafir etmekten mutluluk duyarız. En iyi dileklerimizle...

6/10 Aceptable

Filiz

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
Çalışanlar çok yardımsever ve her şey de çok yardımcı oluyorlar ama otelin temizliğini beğenmedim. ilk giriş yaptığımda odanın tuvaleti pisti resepsiyonu aradım odamı değiştirdiler ikinci odada kirliydi sonra biri gelip temizledi. Bir şey istediğinizde hemen yardımcı oluyorlar ama ben gelmeden önce oda kontrol edilip o şekilde misafire verilmeliydi. Otopark hizmeti ve yemekleri güzeldi ama odanın temizliği şahsen benim için ilk kriter :)
Se hospedó 2 noches en marzo de 2022
Respuesta de Yücel Nakıpoğlu, el 4 abr. 2022
Değerli Misafirimiz Filiz Hanım; Öncelikle tesisimizi tercih etmiş olduğunuz için ve görüşlerinizi buradan paylaştığınız için teşekkür ederiz. Grand Hotel Gaziantep Ailesi olarak sizi tam anlamıyla memnun bir şekilde uğurlayamadığımız için üzgünüz. Eksiklerimizi görmek ve sizlere üstün kalite bir hizmet sunabilmek için siz değerli misafirlerimizin her yorumu bizim için ayrı ayrı önem taşımaktadır. Belirtmiş olduğunuz yorumlarınız yönetimimizle ve ilgili departman müdürlerimizle paylaşılmıştır. En kısa zamanda gerekli uyarıların ve düzenlemelerin yapılacağından emin olabilirsiniz. Herhangi bir sorunuz ve isteğiniz olduğunda lütfen bizimle iletişime geçmekten çekinmeyiniz. Yardımcı olmaktan her zaman mutluluk duyarız. İlerleyen dönemlerde size daha iyi hizmet sunma şansına sahip olmak dileğiyle…

6/10 Aceptable

IDRIS

Se hospedó 1 noche en marzo de 2022
Respuesta de Yücel Nakıpoğlu, el 26 mar. 2022
Dear IDRIS; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

6/10 Aceptable

Idris

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
I wont stay again
Poor breakfast no toast or toaster.
Se hospedó 4 noches en marzo de 2022
Respuesta de Yücel Nakıpoğlu, el 21 mar. 2022
Dear IDRIS; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.

4/10 Malo

rebeen

Se hospedó 1 noche en marzo de 2022
Respuesta de Yücel Nakıpoğlu, el 7 mar. 2022
Dear Rebeen; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.

10/10 Excelente

Taylan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I stayed there for 3 nights and it was great. I will book again in nearest time.
Se hospedó 3 noches en febrero de 2022
Respuesta de Yücel Nakıpoğlu, el 17 feb. 2022
Dear TAYLAN; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

6/10 Aceptable

Khaldoun

Se hospedó 1 noche en febrero de 2022
Respuesta de Yücel Nakıpoğlu, el 14 feb. 2022
Dear KHALDOUN; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.

8/10 Bueno

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2022
Respuesta de Yücel Nakıpoğlu, el 14 feb. 2022
Dear DAVID; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Khaldoun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Yücel Nakıpoğlu, el 31 ene. 2022
Dear KHALDOUN; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Очень старый отель в «советском» стиле, в номере были волосы в ванной и испачканный унитаз. Это был шок, такое у меня впервые) Отель крайне не рекомендую.
Se hospedó 1 noche en enero de 2022
Respuesta de Yücel Nakıpoğlu, el 20 ene. 2022
Dear Our Guest; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10/10, would come again.
Very pleasant stay; great service. Gorgeous spa/sauna + great massage services. Up to par with other 4/5-star hotels in other countries. They also let us check in early and check out late. We tried the restaurant in the hotel and really liked the fish soup (balik corba). Some basic Turkish is recommended if you want to communicate clearly with the hotel staff!
Se hospedó 3 noches en enero de 2022
Respuesta de Yücel Nakıpoğlu, el 17 ene. 2022
Dear Guest; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Salih

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yıllardır kaldığımız otel. Yine orada kalacağız.
Genel olarak yıllardır Gaziantep'e geldiğimizde konakladığımız bir otel. Fiyat fayda açısından düşününce konaklanacak otellerin ilk sıralarında. Memnunuz.
Se hospedó 1 noche en enero de 2022
Respuesta de Yücel Nakıpoğlu, el 10 ene. 2022
Değerli Misafirimiz Salih Bey; Görüşlerinizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Hizmetlerimizi beğeniyor olmanız bizleri son derece memnun etmiştir. Tüm ekibimiz, misafirlerimize en iyi hizmet kalitesini sunmak için çok çalışmaktadır. Sayenizde aldığımız tüm yüksek puanlar ve güzel yorumlar tüm çalışanlarımıza ulaşmakta ve her birimizi daha da başarılı olmaya desteklemektedir. Sizi en yakın zamanda tekrar misafir etmekten mutluluk duyarız. En iyi dileklerimizle...

10/10 Excelente

ERTUGRUL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mükemmel
Otel çok konforluydu. Konum olarak da merkezi bir yerdeydi. Taksi ile 5 dk mesafe ile her yere ulaşılabilir. Otel çalışanları güler yüzlü ve çok anlayışlılar. Kat görevlisi Mehmet Bey’e ayrıca teşekkürler
Se hospedó 3 noches en diciembre de 2021
Respuesta de Yücel Nakıpoğlu, el 4 ene. 2022
Değerli Misafirimiz Ertuğrul Bey ; Değerli vaktinizi ayırıp Grand Hotel hakkında yorum yaptığınız ve otel olarak bizi tercih ettiğiniz için çok teşekkür ederiz. Otelimizden memnun olarak ayrılmanız bizi çok mutlu etti. Yapılan yorumların ekibimiz adına çok değerli olduğunu ve sizleri tekrar otelimizde ağırlamaktan büyük mutluluk duyacağımızı bildirmek isteriz. En iyi dileklerimizle…

10/10 Excelente

Suleyman

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very central and clean hotel
Se hospedó 1 noche en diciembre de 2021
Respuesta de Yücel Nakıpoğlu, el 4 ene. 2022
Dear SULEYMAN; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Mustafa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Yücel Nakıpoğlu, el 30 dic. 2021
Dear Mustafa; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Hashem

Se hospedó 2 noches en diciembre de 2021

6/10 Aceptable

Rahime

No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2021
Respuesta de Yücel Nakıpoğlu, el 30 dic. 2021
Dear Rahime; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.

8/10 Bueno

Saadi, Ken

Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

SALIH ZIYA

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Yücel Nakıpoğlu, el 30 nov. 2021
Dear Salih ZIYA; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

SJC

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall very good
Hotel was clean, staff wore masks, where helpful and polite. Room was slightly on the small side, but bed was comfy. Breakfast was one of the better ones I have had in a hotel.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Yücel Nakıpoğlu, el 25 nov. 2021
Dear SJC; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Osama

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Yücel Nakıpoğlu, el 23 nov. 2021
Dear OSAMA; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Hemen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Yücel Nakıpoğlu, el 23 nov. 2021
Dear HEMEN; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

2/10 Terrible

saad

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
There was bed bugs
Se hospedó 1 noche en noviembre de 2021
Respuesta de Yücel Nakıpoğlu, el 23 nov. 2021
Dear SAAD; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.

10/10 Excelente

Mamon

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Yücel Nakıpoğlu, el 23 nov. 2021
Dear MAMON; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

halil ibrahim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
grand hotel gaziantep, merkezde güzel bir mekan
bebeğimiz ile gittiğimiz aile gezisinde güzel bir konaklama deneyimi oldu. otel i sadece kahvaltı ve yatış amaçlı kullandığımız ve gün içerisinde gaziantep seyahatinde olduğumuz için ek imkanlarından yararlanmadık, kahvaltı açık büfe garson tarafından hijyene dikkat edilerek tabaklara konuluyor, çeşit yeterliydi, kişi başı ek ücreti 50tl. Odaya bebek beşiği ayarlanmış, konforlu bir yatak hazırlanmış. temizliğe özen gösteriliyordu.
Se hospedó 3 noches en octubre de 2021
Respuesta de Yücel Nakıpoğlu, el 2 nov. 2021
Değerli Misafirimiz Halil İbrahim Bey ; Değerli vaktinizi ayırıp Grand Hotel hakkında yorum yaptığınız ve otel olarak bizi tercih ettiğiniz için çok teşekkür ederiz. Otelimizden memnun olarak ayrılmanız bizi çok mutlu etti. Yapılan yorumların ekibimiz adına çok değerli olduğunu ve sizleri tekrar otelimizde ağırlamaktan büyük mutluluk duyacağımızı bildirmek isteriz. En iyi dileklerimizle…

10/10 Excelente

Bahattin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gap turu
Yardım sever güler yüzlü profesyonel calısanlara sahip
Se hospedó 1 noche en octubre de 2021
Respuesta de Yücel Nakıpoğlu, el 30 oct. 2021
Değerli Misafirimiz Bahattin Bey ; Değerli vaktinizi ayırıp Grand Hotel hakkında yorum yaptığınız ve otel olarak bizi tercih ettiğiniz için çok teşekkür ederiz. Otelimizden memnun olarak ayrılmanız bizi çok mutlu etti. Yapılan yorumların ekibimiz adına çok değerli olduğunu ve sizleri tekrar otelimizde ağırlamaktan büyük mutluluk duyacağımızı bildirmek isteriz. En iyi dileklerimizle…

10/10 Excelente

Ali Efe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Yücel Nakıpoğlu, el 6 sept. 2021
Dear EFE; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Mohammed

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Good location, and close to
Se hospedó 2 noches en agosto de 2021
Respuesta de Yücel Nakıpoğlu, el 21 sept. 2021
Dear Mohammed; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

6/10 Aceptable

Dyar

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2021
Respuesta de Yücel Nakıpoğlu, el 3 sept. 2021
Dear DYAR; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

10/10 Excelente

Mustafa

Se hospedó 1 noche en agosto de 2021
Respuesta de Yücel Nakıpoğlu, el 21 sept. 2021
Dear Mustafa; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
God
Vistelsen var bra städningen var bra bemötandet var bra
Se hospedó 3 noches en agosto de 2021
Respuesta de Yücel Nakıpoğlu, el 13 ago. 2021
Dear Our Guest; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Besonders nett,freundlich und hilfsbereit war ein Mitarbeiter namens „Osman“…
Se hospedó 6 noches en julio de 2021
Respuesta de Yücel Nakıpoğlu, el 13 ago. 2021
Dear Our Guest; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.